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Apple laptops don’t get top spot

Apple laptops don’t get top spot

A lot of people assume that Apple laptops would get top spot in regards to customer reliability feedback however a recent survey by SquareTrade has shown that Apple’s range of MacBook and Macbook Pro laptops only end up fourth in the overall charts.

30,000 laptops were taken as part of a study regarding failure rates and Apple was beaten to top spot by Toshiba, Sony and Asus. Surprisingly Asus took top spot with the lowest recorded failure rate at just 15.6 percent of all machines requiring a warranty repair over a three year period – very impressive indeed.

Apple came in at 17.4 percent beating Dell and Lenovo by a few percent with Hewlett Packard giving a very poor showing of 25.6 percent over a three year survey period.

SquareTrade’s vice president Vince Tseng said “it’s not really surprising that Apple’s in the middle of the pack, however what was surprising was that Asus came out on top”.

This study gave some interesting information because during the first 12 month warranty time frame less than five percent of all laptops failed in a fashion that required a repair or replacement under warranty terms. In year two it rose to 12.7 percent and year three 20.4 percent. Therefore we can assume that the average laptop has a one in five chance of failing on some level in the third year of ownership.

While many people would rate low powered Netbooks as a more durable option the results show that they have a much higher failrate than a standard sized machine with a 23 percent chance of a netbook failing in the first year.

“People leave them on all the time, and notebook components are sensitive to heat. Two, they’re portable and take a lot of abuse. And three, they’re more complex than most other consumer electronics devices.” said Tseng.

Another possible issue we would assume is that people are less prone to open up their laptop and clean out dirt from the fans which can lead to overheating and long term component failure.

About Author

Stuart Davidson

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