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TalkTalk fined £3m by regulator

TalkTalk fined £3m by regulator

TalkTalk and its Tiscali UK subsidiary have been fined £3m for incorrectly billing more than 65,000 customers for services they had not received.

The largest fine regulator Ofcom has given to a telecoms firm, it follows an investigation into the two businesses that started in July 2010 as a result of more than 1,000 complaints.

Ofcom said the fine reflected “the seriousness” of their actions.

TalkTalk said it was “disappointed at the scale of the fine”.

The company, which bought Tiscali UK in 2009, blamed the billing errors on the amalgamation of the Tiscali UK business.

It has since paid more than £2.5m in refunds and goodwill payments to affected customers.

As a result of this action, and other measures by TalkTalk to rectify the problems, Ofcom said the fine was less than otherwise might have been the case.

Read More/Source: BBC News

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