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Orange tops broadband complaints

Orange tops broadband complaints

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Internet service provider Orange has knocked TalkTalk off the top position in Ofcom’s broadband complaints chart.

Figures for the third quarter of 2012 show a higher proportion of Orange customers lodged complaints about its broadband services than any other firm.

The spike in complaints is believed to be linked to Orange’s withdrawal of a free broadband offer.

TalkTalk, which has topped the list since Ofcom started compiling it in 2010, slipped to second place.

Figures from Ofcom reveal that Orange, now known as Everything Everywhere (EE), generated almost twice as many complaints per thousand customers in 2012’s third quarter than in the three months before.

In September, EE said customers would lose its free broadband service unless they signed up for line rental at £14 per month from the firm. Ofcom said this policy change generated a surge of complaints as many people expected to keep the free service until the end of their current monthly mobile contract.

Source: BBC News

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