dear ati MY CARD IS OVERHEATING

Davidgt · Oct 17, 2003, 09:19 PM

Well im on a stock r9700 pro. non -o/ced cant play any game cause i get checked board effects and running textures go to desktop and is all buggered. cat 3.8 I was talking to a friend asked me to check the temp on the heatshink ............. well needless to say my heatshink burned my hand......

Davidgt · Oct 17, 2003, 09:25 PM

Oh and ya dont believe me ill happily ship it to you

Davidgt · Oct 17, 2003, 09:36 PM

[IMG]ftp://anon:anon@david4.servebeer.com/currpted.JPG[/IMG]

sorry im on a rant i really cant afford another card

BWX · Oct 17, 2003, 09:49 PM

I believe all retail "made by ATI" cards have a lifetime warranty. When I called them they said they didn't even need a receipt. But another solution would be to install a fan in your case directly blowing on your card. I did that and my stock cooler w/ a 60mm fan lets my 9700pro run at 355 core (w/ the cat 3.8's) all day long (w/ some Ceramique on it)

Stock cooling on 9700pros is horrible, between the shim that doesn't let the heatsink come into direct contact w/ the gpu to the chewing gum they use for thermal compound, I'm surprised any 9700pro's with stock cooling ever last more that 6 months.. Even if you get another card it's going to have barely enough cooling.

I would seriously consider getting some better cooling, even if you rma this card.

**edit- But I wouldn't ever remove the shim, much too dangerous, better to take a dremel to the heatsink where it would contact the shim to give enough clearing so that it makes good contact w/ the gpu- that's what I would do if I got another 9700p- the new 9800pro's have a protrusion on the heatsink that gets around this problem, and I think they use "real" thermal compound too. Maybe you could get a stock 9800p cooler to use on your 9700p- I'm not sure if the holes line up though.

Sharkims · Oct 18, 2003, 09:09 AM

Quote:

Originally posted by Davidgt
Well im on a stock r9700 pro. non -o/ced cant play any game cause i get checked board effects and running textures go to desktop and is all buggered. cat 3.8 I was talking to a friend asked me to check the temp on the heatshink ............. well needless to say my heatshink burned my hand......

Umm... try not using the 3.8's?

shuki · Oct 18, 2003, 12:54 PM

Quote:

Originally posted by Davidgt
Oh and ya dont believe me ill happily ship it to you

please do. I'll PM ya my address and send it straight away

Shadow Lady · Oct 18, 2003, 01:02 PM

well, cat 3.8 drivers are know to give overheating issues to the r300/350/360 cards, go back to 3.7 for now

Zardon · Oct 18, 2003, 01:09 PM

Quote:

Originally posted by Shadow Lady
well, cat 3.8 drivers are know to give overheating issues to the r300/350/360 cards, go back to 3.7 for now

I think he tried that and its still giving the same problems.......

KRN-Drak · Oct 18, 2003, 09:41 PM

I have same problem, posting new thread

Davidgt · Oct 19, 2003, 12:36 AM

My card is dead.... no matter what driver I dont know if it was drivers or what All i know my card has never been that hot just strange it happened after i installed the cat 3.8`s

Shadow Lady · Oct 19, 2003, 01:01 AM

I wonder if ATI will pay for all those cards that have been dying thx to 3.8 CATs

spark rain fire · Oct 19, 2003, 01:05 AM

Quote:

Originally posted by Shadow Lady
I wonder if ATI will pay for all those cards that have been dying thx to 3.8 CATs

i'm sure ati will allow the customers to rma the cards, they would almost have to.

Lezboy · Oct 20, 2003, 04:29 PM

Someone said that all built by ati cards have a lifetime warranty. No, they don't. They usually have a three year warranty though. The reason they probably didn't ask for a reciept is that the card would have been introduced less than three years ago. Also, if you believe it's a hardware problem, call ATI or deal with their email tech support and have the card RMAed.

BWX · Oct 20, 2003, 10:53 PM

Quote:

Originally posted by Lezboy
Someone said that all built by ati cards have a lifetime warranty. No, they don't. They usually have a three year warranty though. The reason they probably didn't ask for a reciept is that the card would have been introduced less than three years ago. Also, if you believe it's a hardware problem, call ATI or deal with their email tech support and have the card RMAed.

Before I bought my card I personally called ATI long distance to ask them what the deal was with the warranty, and how it differs from a "built WITH ATI"- they said that if you buy a Built By ATI card, there is a life time warranty and you do not need a receipt to use the warranty. That is what the guy told me.

My warranty is gone anyway now since I modded my card, but I didn't know I'd be doing that before I bought it

The_Neon_Cowboy · Oct 21, 2003, 01:52 AM

Quote:

Originally posted by BWX232
Before I bought my card I personally called ATI long distance to ask them what the deal was with the warranty, and how it differs from a "built WITH ATI"- they said that if you buy a Built By ATI card, there is a life time warranty and you do not need a receipt to use the warranty. That is what the guy told me.

My warranty is gone anyway now since I modded my card, but I didn't know I'd be doing that before I bought it

It's three years bud thats what it says in the paper work ... thats what it says on the box ever since the origial... radeons (I have one)

hmmm...

BWX · Oct 21, 2003, 03:52 AM

I wonder why the guy told me lifetime? Oh well, mine lasted about 5 weeks anyway (my choice)-

Plus 3 years is good enough, three years from now a 9700pro will be slow as hell and pretty useless for gaming I imagine.

Oct 17, 2003, 09:19 PM	#1
Davidgt Car Audio Guy Join Date: Jul 2003 Location: Atlanta, Ga Posts: 499 Rep Power: 0	dear ati MY CARD IS OVERHEATING Well im on a stock r9700 pro. non -o/ced cant play any game cause i get checked board effects and running textures go to desktop and is all buggered. cat 3.8 I was talking to a friend asked me to check the temp on the heatshink ............. well needless to say my heatshink burned my hand...... __________________ Sales/Support Manager Taraautosound.com wonderful sig by tastyweat

Oct 17, 2003, 09:25 PM	Thread Starter #2
Davidgt Car Audio Guy Join Date: Jul 2003 Location: Atlanta, Ga Posts: 499 Rep Power: 0	Oh and ya dont believe me ill happily ship it to you __________________ Sales/Support Manager Taraautosound.com wonderful sig by tastyweat

Oct 17, 2003, 09:36 PM	Thread Starter #3
Davidgt Car Audio Guy Join Date: Jul 2003 Location: Atlanta, Ga Posts: 499 Rep Power: 0	[IMG]ftp://anon:anon@david4.servebeer.com/currpted.JPG[/IMG] sorry im on a rant i really cant afford another card __________________ Sales/Support Manager Taraautosound.com wonderful sig by tastyweat

Oct 17, 2003, 09:49 PM	#4
BWX unplugged Join Date: Nov 2002 Location: USNY Posts: 19,669 Rep Power: 110 System Specs	I believe all retail "made by ATI" cards have a lifetime warranty. When I called them they said they didn't even need a receipt. But another solution would be to install a fan in your case directly blowing on your card. I did that and my stock cooler w/ a 60mm fan lets my 9700pro run at 355 core (w/ the cat 3.8's) all day long (w/ some Ceramique on it) Stock cooling on 9700pros is horrible, between the shim that doesn't let the heatsink come into direct contact w/ the gpu to the chewing gum they use for thermal compound, I'm surprised any 9700pro's with stock cooling ever last more that 6 months.. Even if you get another card it's going to have barely enough cooling. I would seriously consider getting some better cooling, even if you rma this card. *edit- But I wouldn't ever remove the shim, much too dangerous, better to take a dremel to the heatsink where it would contact the shim to give enough clearing so that it makes good contact w/ the gpu- that's what I would do if I got another 9700p- the new 9800pro's have a protrusion on the heatsink that gets around this problem, and I think they use "real" thermal compound too. Maybe you could get a stock 9800p cooler to use on your 9700p- I'm not sure if the holes line up though. __________________ Last edited by BWX; Oct 17, 2003 at 09:59 PM.*

Oct 18, 2003, 01:02 PM	#7
Shadow Lady Avril Fan Join Date: Jun 2003 Location: somewhere in colombia, okok, bogotá city :p Posts: 1,262 Rep Power: 0	well, cat 3.8 drivers are know to give overheating issues to the r300/350/360 cards, go back to 3.7 for now __________________ Oblivion ftw

Oct 18, 2003, 09:41 PM	#9
KRN-Drak DriverHeaven Lover Join Date: Jul 2003 Posts: 152 Rep Power: 0	I have same problem, posting new thread __________________ etc

Oct 19, 2003, 12:36 AM	Thread Starter #10
Davidgt Car Audio Guy Join Date: Jul 2003 Location: Atlanta, Ga Posts: 499 Rep Power: 0	My card is dead.... no matter what driver I dont know if it was drivers or what All i know my card has never been that hot just strange it happened after i installed the cat 3.8`s __________________ Sales/Support Manager Taraautosound.com wonderful sig by tastyweat

Oct 19, 2003, 01:01 AM	#11
Shadow Lady Avril Fan Join Date: Jun 2003 Location: somewhere in colombia, okok, bogotá city :p Posts: 1,262 Rep Power: 0	I wonder if ATI will pay for all those cards that have been dying thx to 3.8 CATs __________________ Oblivion ftw

Oct 20, 2003, 04:29 PM	#13
Lezboy DriverHeaven Newbie Join Date: Oct 2003 Posts: 18 Rep Power: 0	Someone said that all built by ati cards have a lifetime warranty. No, they don't. They usually have a three year warranty though. The reason they probably didn't ask for a reciept is that the card would have been introduced less than three years ago. Also, if you believe it's a hardware problem, call ATI or deal with their email tech support and have the card RMAed.

Oct 21, 2003, 03:52 AM	#16
BWX unplugged Join Date: Nov 2002 Location: USNY Posts: 19,669 Rep Power: 110 System Specs	I wonder why the guy told me lifetime? Oh well, mine lasted about 5 weeks anyway (my choice)- Plus 3 years is good enough, three years from now a 9700pro will be slow as hell and pretty useless for gaming I imagine. __________________