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AMD Graphics Cards Discuss AMD/ATI Radeon Graphics Cards from the current 6000 Series, upcoming 7000? series right back to the ATI Radeon 9700 Pro and earlier!

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Old Aug 13, 2004, 11:29 PM   #1
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Direct3d unavailable w/ 9800 pro

Hello all,

I have been battling this issue for some time now and I am at my wits end. For what ever reason I can no longer play ut2k4 due to direct32 being disabled. I have tried a number of ati's drivers and the latest Omega with no luck and I have updated directx to the lateset version. I used driver cleaner 3 each time I switched drivers. There are no options to enable/disable AGP in the Bios and I have switched cards from another identical system with no change.
Attached is a partial output from dxdiag... Any help appreciated!

Thanks.

------------------
System Information
------------------
Time of this report: 8/13/2004, 14:49:41
Machine name: WHOAREYOU
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 1 (2600.xpsp2.030422-1633)
Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: Dimension XPS
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A03
Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz (2 CPUs), ~3.2GHz
Memory: 2046MB RAM
Page File: 251MB used, 3692MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.0001.0904 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: RADEON 9800 PRO
Manufacturer: ATI Technologies Inc.
Chip type: RADEON 9800 AGP (0x4E48)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4E48&SUBSYS_30021002&REV_00
Display Memory: n/a
Current Mode: 1600 x 1200 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6458 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 6/10/2004 22:57:24, 207360 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 6/10/2004 22:57:04, 746496 bytes
Device Identifier: {D7B71EE2-0D08-11CF-886A-0810A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x4E48
SubSys ID: 0x30021002
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

--------------
System Devices
--------------
Name: Intel(R) 82875P Processor to AGP Controller - 2579
Device ID: PCI\VEN_8086&DEV_2579&SUBSYS_00000000&REV_02\3&172 E68DD&0&08
Driver: C:\WINDOWS\System32\DRIVERS\AGP440.SYS, 5.01.2600.0000 (English), 8/17/2001 13:58:00, 25472 bytes



Name: RADEON 9800 PRO
Device ID: PCI\VEN_1002&DEV_4E48&SUBSYS_30021002&REV_00\4&306 51773&0&0008
Driver: C:\WINDOWS\System32\DRIVERS\ati2mtag.sys, 6.14.0010.6458 (English), 6/10/2004 22:57:04, 746496 bytes
Driver: C:\WINDOWS\System32\ati2dvag.dll, 6.14.0010.6458 (English), 6/10/2004 22:57:24, 207360 bytes
Driver: C:\WINDOWS\System32\ati2cqag.dll, 6.14.0010.0244 (English), 6/10/2004 21:25:26, 229376 bytes
Driver: C:\WINDOWS\System32\Ati2mdxx.exe, 6.14.0010.2494 (English), 6/10/2004 22:47:00, 65536 bytes
Driver: C:\WINDOWS\System32\ati3duag.dll, 6.14.0010.0247 (English), 6/10/2004 22:31:30, 2155680 bytes
Driver: C:\WINDOWS\System32\ativvaxx.dll, 6.14.0001.0020 (English), 6/10/2004 21:51:36, 518240 bytes
Driver: C:\WINDOWS\System32\ATIDDC.DLL, 6.14.0010.0005 (English), 6/10/2004 22:44:28, 81920 bytes
Driver: C:\WINDOWS\System32\atitvo32.dll, 6.14.0010.4100 (English), 6/10/2004 21:35:48, 17408 bytes
Driver: C:\WINDOWS\System32\ativcoxx.dll, 6.13.0010.0005 (English), 11/9/2001 08:01:04, 24064 bytes
Driver: C:\WINDOWS\System32\ati2evxx.exe, 6.14.0010.4103 (English), 6/10/2004 22:44:56, 376832 bytes
Driver: C:\WINDOWS\System32\ati2evxx.dll, 6.14.0010.4103 (English), 6/10/2004 22:46:34, 86016 bytes
Driver: C:\WINDOWS\System32\atipdlxx.dll, 6.14.0010.2490 (English), 6/10/2004 22:47:28, 118784 bytes
Driver: C:\WINDOWS\System32\Oemdspif.dll, 6.14.0001.0010 (English), 6/10/2004 22:47:12, 102400 bytes
Driver: C:\WINDOWS\System32\ati2edxx.dll, 6.14.0010.2494 (English), 6/10/2004 22:46:52, 30720 bytes
Driver: C:\WINDOWS\System32\ATIDEMGR.dll, 1.00.1623.0815 (English), 6/11/2004 01:27:12, 131072 bytes
Driver: C:\WINDOWS\System32\atioglxx.dll, 6.14.0010.4454 (English), 6/10/2004 23:43:20, 6524928 bytes
Driver: C:\WINDOWS\System32\atiiiexx.dll, 6.14.0010.4003 (English), 6/11/2004 01:54:10, 294912 bytes

------------------
DirectX Components
------------------
ddraw.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 265728 bytes
ddrawex.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 24064 bytes
dxapi.sys: 5.01.2600.0000 English Final Retail 9/3/2002 13:37:25 10496 bytes
d3d8.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 1179648 bytes
d3d8thk.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 8192 bytes
d3d9.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 1689600 bytes
d3dim.dll: 5.01.2600.0000 English Final Retail 9/3/2002 13:35:59 436224 bytes
d3dim700.dll: 5.03.0001.0902 English Final Retail 5/30/2003 09:00:02 797184 bytes
d3dramp.dll: 5.01.2600.0000 English Final Retail 9/3/2002 13:36:00 590336 bytes
d3drm.dll: 5.01.2600.0000 English Final Retail 9/3/2002 13:36:00 350208 bytes
d3dxof.dll: 5.01.2600.0000 English Final Retail 9/3/2002 13:36:01 47616 bytes
d3dpmesh.dll: 5.01.2600.0000 English Final Retail 9/3/2002 13:36:00 34816 bytes
dplay.dll: 5.00.2134.0001 English Final Retail 9/3/2002 13:36:45 33040 bytes
dplayx.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 230400 bytes
dpmodemx.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 22016 bytes
dpwsock.dll: 5.00.2134.0001 English Final Retail 9/3/2002 13:36:51 42768 bytes
dpwsockx.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 57856 bytes
dplaysvr.exe: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 28160 bytes
dpnsvr.exe: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 16896 bytes
dpnet.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 377856 bytes
dpnlobby.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 3072 bytes
dpnaddr.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 3072 bytes
dpvoice.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 203264 bytes
dpvsetup.exe: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 80896 bytes
dpvvox.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 112128 bytes
dpvacm.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 19968 bytes
dpnhpast.dll: 5.03.0000.0901 English Final Retail 3/24/2003 09:00:02 32768 bytes
dpnhupnp.dll: 5.03.0000.0901 English Final Retail 3/24/2003 09:00:02 68096 bytes
dpserial.dll: 5.00.2134.0001 English Final Retail 9/3/2002 13:36:49 53520 bytes
dinput.dll: 5.01.2600.1106 English Final Retail 9/3/2002 13:36:27 151552 bytes
dinput8.dll: 5.01.2600.1106 English Final Retail 9/3/2002 13:36:27 168960 bytes
dimap.dll: 5.01.2600.0000 English Final Retail 9/3/2002 13:36:26 44032 bytes
diactfrm.dll: 5.01.2600.0000 English Final Retail 9/3/2002 13:36:21 394240 bytes
joy.cpl: 5.01.2600.1106 English Final Retail 9/3/2002 13:41:13 65536 bytes
gcdef.dll: 5.01.2600.0000 English Final Retail 9/3/2002 13:38:33 76800 bytes
pid.dll: 5.01.2600.1106 English Final Retail 9/3/2002 13:56:52 31744 bytes
dsound.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 363520 bytes
dsound3d.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 1294336 bytes
dswave.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 18432 bytes
dsdmo.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 186880 bytes
dsdmoprp.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 68096 bytes
dmusic.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 104448 bytes
dmband.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 27136 bytes
dmcompos.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 58368 bytes
dmime.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 181248 bytes
dmloader.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 33280 bytes
dmstyle.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 98816 bytes
dmsynth.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 100864 bytes
dmscript.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 76800 bytes
system.dll: 1.01.4322.0573 English Final Retail 7/21/2004 09:17:49 1216512 bytes
dx7vb.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 602624 bytes
dx8vb.dll: 5.03.0001.0902 English Final Retail 5/30/2003 09:00:02 1189888 bytes
dxdiagn.dll: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 1769472 bytes
mfc40.dll: 4.01.0000.6140 English Final Retail 9/3/2002 13:44:03 924432 bytes
mfc42.dll: 6.00.8665.0000 English Beta Retail 9/3/2002 13:44:04 995383 bytes
wsock32.dll: 5.01.2600.0000 English Final Retail 9/3/2002 14:05:06 21504 bytes
amstream.dll: 6.05.0001.0900 English Final Retail 12/12/2002 00:14:32 64512 bytes
devenum.dll: 6.05.0001.0902 English Final Retail 5/30/2003 09:00:02 53248 bytes
dxmasf.dll: 6.04.0009.1125 English Final Retail 9/3/2002 13:37:27 498205 bytes
mciqtz32.dll: 6.05.0001.0900 English Final Retail 12/12/2002 00:14:32 34304 bytes
mpg2splt.ax: 6.05.0001.0900 English Final Retail 12/12/2002 00:14:32 136192 bytes
msdmo.dll: 6.05.0001.0900 English Final Retail 12/12/2002 00:14:32 13312 bytes
encapi.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 18944 bytes
qasf.dll: 6.05.0001.0900 English Final Retail 12/12/2002 00:14:32 258424 bytes
qcap.dll: 6.05.0001.0900 English Final Retail 12/12/2002 00:14:32 177152 bytes
qdv.dll: 6.05.0001.0904 English Final Retail 7/9/2004 04:27:28 276480 bytes
qdvd.dll: 6.05.0001.0904 English Final Retail 7/9/2004 04:27:28 382976 bytes
qedit.dll: 6.05.0001.0900 English Final Retail 12/12/2002 00:14:32 524800 bytes
qedwipes.dll: 6.05.0001.0900 English Final Retail 12/12/2002 00:14:32 733184 bytes
quartz.dll: 6.05.0001.0902 English Final Retail 5/30/2003 09:00:02 1246208 bytes
strmdll.dll: 4.01.0000.3928 English Final Retail 9/3/2002 13:57:51 251904 bytes
mswebdvd.dll: 6.05.0001.0900 English Final Retail 12/12/2002 00:14:32 194560 bytes
ks.sys: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 130304 bytes
ksproxy.ax: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 117248 bytes
ksuser.dll: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 4096 bytes
stream.sys: 5.03.0001.0904 English Final Retail 7/9/2004 04:27:28 48512 bytes
mspclock.sys: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 5248 bytes
mspqm.sys: 5.01.2600.0000 English Final Retail 8/23/2001 05:00:00 4608 bytes
mskssrv.sys: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 7424 bytes
swenum.sys: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 4096 bytes
mstee.sys: 5.03.0000.0900 English Final Retail 12/12/2002 00:14:32 5504 bytes
bdaplgin.ax: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:38 16896 bytes
bdasup.sys: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:38 11392 bytes
msdvbnp.ax: 6.05.0001.0900 English Final Retail 7/9/2004 04:26:38 52224 bytes
psisdecd.dll: 6.05.0001.0900 English Final Retail 7/9/2004 04:26:40 354816 bytes
psisrndr.ax: 6.05.0001.0900 English Final Retail 7/9/2004 04:26:40 30208 bytes
ipsink.ax: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:38 14848 bytes
mpeg2data.ax: 6.05.0001.0900 English Final Retail 7/9/2004 04:26:38 57856 bytes
ndisip.sys: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:38 10112 bytes
mpe.sys: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:38 15104 bytes
streamip.sys: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:40 14976 bytes
msvidctl.dll: 6.05.0001.0900 English Final Retail 7/9/2004 04:26:38 1230336 bytes
slip.sys: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:40 10880 bytes
nabtsfec.sys: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:38 83968 bytes
ccdecode.sys: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:38 16384 bytes
vbisurf.ax: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:40 27648 bytes
msyuv.dll: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:38 16896 bytes
kstvtune.ax: 5.03.0001.0904 English Final Retail 7/19/2004 16:19:30 285696 bytes
ksxbar.ax: 5.03.0001.0902 English Final Retail 7/9/2004 04:26:38 39424 bytes
kswdmcap.ax: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:40 226304 bytes
wstcodec.sys: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:40 18688 bytes
wstdecod.dll: 5.03.0000.0900 English Final Retail 7/9/2004 04:26:40 47104 bytes
msdv.sys: 5.01.2600.0000 English Final Retail 7/9/2004 04:26:38 52096 bytes
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Old Aug 14, 2004, 12:09 AM   #2
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System Specs

Tried reinstalling Dx9.0c ?? or even mayby 9.0b?
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Old Aug 14, 2004, 12:30 AM Threadstarter Thread Starter   #3
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yes and yes. numerous times...
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Old Aug 14, 2004, 02:21 AM   #4
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Did you try driver cleaner? I can't put my finger on the url to the guide, but there's plenty of info on driver cleaner around driverheaven (since this is its home and all). Give that a spin, reinstall your video card drivers, and see what happens if you haven't already..
Try system restore to before it happened? Sounds obvious, but I've had the same issue before and I couldn't shake it. A few people report that by uninstalling everything (except dx of course), using drivercleaner, and reinstalling the drivers from scratch fixed it but it didn't for me nor the majority of others based on the responses I came across.
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Old Aug 14, 2004, 02:45 AM   #5
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System Specs

Try uninstalling the video card drivers, updating your chipset/agp drivers and dx 9 and then install the ati drivers.
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Old Aug 14, 2004, 03:37 AM Threadstarter Thread Starter   #6
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Thanks for the tips... I have tried each of those steps on several occasions and I'm now considering a re-install of xp. Is there perhaps a registry setting or tweak that may correct this?

Thanks again.
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Old Aug 14, 2004, 04:07 AM   #7
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I'm more inclined to ask how you managed to corrupt or delete the file being called... than how you can fix it.



Anyway, have you run the system file checker to reinstall what's missing?



if that fails, you could always run a windows repair console, and relay xp over your current version... while this will roll everything back to your original cd... the file would return.
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Old Aug 14, 2004, 06:51 AM   #8
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sfc /scannow from a command prompt, in case you don't know.
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Old Aug 14, 2004, 09:24 AM   #9
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you need to have the CD in for that one, remember. If you're missing your XP cd...durrrr...better borrow one from someone.
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Old Aug 14, 2004, 09:49 PM Threadstarter Thread Starter   #10
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Not sure on how it became corrupt to begin with, although I have had issues with remote desktop hanging the system up and having to powercycle to get back in... I'll give the sfc a run with the install cd that came with the box from dell. thanks again for the tips, I'll keep you posted on any progress...
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Old Aug 14, 2004, 09:51 PM   #11
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I hope things work well...honestly I cannot see this being a problem with the cards hardware but rather the software. Then again, anything is possible, neh?
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