ATI stuck on 2ndary display (black screen)

CaptainAmerica · Jun 8, 2005, 12:58 AM

I'm trying to help my brother install an ATI 9250 pci card over the phone and we're having a little trouble (go figure). He has a board with onboard intel xtreme 2 i believe it is. Disabled it through device manager, used DriverCleaner installed ATI's drivers and when booting with the monitor connected to ATI card he gets a black screen. Plugging it back into old monitor port works, but ATI in the display panel shows it's the 2ndary monitor. How can we get his video to work? I'm sorry if i'm not specific enough if someone can help us that'd be great. Thank you !

Lelisevis · Jun 8, 2005, 01:10 AM

Just a starting point but it will need disabling in the Bios too. If that doesnt work post and i'll try to narrow it down for you.

H3X4D3C1M4L · Jun 8, 2005, 01:18 AM

You should be able to disable it in BIOS, that'd fix it. Once you do you don't need the integrated video, you have the 9250 PCI.

If you get it working, would you be able to tell me how well it works on PM? Im thinking of buying one for someone who is sans AGP slot

T.I.A.

CaptainAmerica · Jun 8, 2005, 01:24 AM

Ok great thanks guys i'll give him a call to let him know. It makes sense and I hope it works. I'll reply shortly. Oh no! He's on the phone with Gateway as I write this lol. I told him to ask them about bios and he's like " Every time I ask the guy something he doesn't answer!" Apparantly he's getting the script walkthrough lol.

Necrosis · Jun 8, 2005, 01:25 AM

A bit OT I wonder if he can't get it in the bios if there is a jumper on the motherboard?

CaptainAmerica · Jun 8, 2005, 01:28 AM

He did mention something about this. I should see here shortly if having it disabled in the bios will solve the problem.

CaptainAmerica · Jun 8, 2005, 01:50 AM

Well here's the results (Gateway cust. service at it's worse imo). My brother was walked through something, he's not quite sure what, to do something in the bios. Tech support apparantly didn't know what to look for but my brother noticed that a graphics option had AGP selected and not PCI. Not sure why agp was the default since his motherboard doesn't have an agp slot. Anyway, he changed it to PCI in the bios rebooted and now it works. Problem now is the control panel software that came with the card says it cannot detect the ATI driver or the driver might not be installed properly. I did confirm with him that the driver is indeed installed according to the device manager. Not sure what to do from here. Gonna try having him download the .Net for Windows then download the most recent drivers from ATI. Hopefully that'll get rid of the error. Any suggestions or tips on this one? Thanks for the help buy the way.

daedal · Jun 8, 2005, 02:08 AM

He problably swapped the Primary display adapter setting. (or a variantion of that)
Essentially, that makes the BIOS choose PCI over an AGP device and vice-versa. Dunno why it would default to AGP though..

Lelisevis · Jun 8, 2005, 02:15 AM

It is a bit of an odd default but maybe it's something gateway do as PCI cards are pretty rare and are primarily used for when we do a bad flash of our agp cards

. Most people will upgrade to AGP so maybe they were planning ahead and cutting down on customer service enquiries.

CaptainAmerica · Jun 8, 2005, 02:39 AM

Well everything seems to be working fine. Had him uninstall the software package that came with the card and downloaded the most recent off the ATI site. That has fixed the driver error he was getting thank god. The machine he has wasn't specific for gaming and actually isn't that old so it is surprising it didn't come w/ agp slots but he's already noticed a remarkable improvement over the onboard graphics. He's also up'ing to 1 gig of Ram in a couple days so I think he'll like the gaming improvements he'll get. Thanks again for the help.

H3X4D3C1M4L · Jun 8, 2005, 02:47 AM

Gaming improvements come in the form of high end AGP / PCIe cards :P

redsolar · Jun 8, 2005, 04:31 PM

Quote:

Originally Posted by CaptainAmerica

Well everything seems to be working fine. Had him uninstall the software package that came with the card and downloaded the most recent off the ATI site. That has fixed the driver error he was getting thank god. The machine he has wasn't specific for gaming and actually isn't that old so it is surprising it didn't come w/ agp slots but he's already noticed a remarkable improvement over the onboard graphics. He's also up'ing to 1 gig of Ram in a couple days so I think he'll like the gaming improvements he'll get. Thanks again for the help.

I hope he is not buying RAM from Gateway... Might as well invest in a better PC if he is planning on gaming.

The basic OEM machines do NOT come with AGP or PCI-E slots these days. A simple example is Dell Dimension 3000 and Gateway low-end modules. They are "typewriters" on steroids, but that's about it.

H3X4D3C1M4L · Jun 8, 2005, 04:46 PM

Actually I've seen some dells come with PCIe X300's. You could easily turn that into an X850 or X800

redsolar · Jun 8, 2005, 06:18 PM

Quote:

Originally Posted by H3X4D3C1M4L

Actually I've seen some dells come with PCIe X300's. You could easily turn that into an X850 or X800

I am sure it was not Dimension 3000 quoted above, as those lack any advanced ports.

H3X4D3C1M4L · Jun 8, 2005, 09:09 PM

Probably not, but Dell has a messed up model numbering scheme

Jun 8, 2005, 12:58 AM	#1
CaptainAmerica DriverHeaven Junior Member Join Date: Nov 2004 Location: Charlottesville, Virginia Posts: 42 Rep Power: 0	ATI stuck on 2ndary display (black screen) I'm trying to help my brother install an ATI 9250 pci card over the phone and we're having a little trouble (go figure). He has a board with onboard intel xtreme 2 i believe it is. Disabled it through device manager, used DriverCleaner installed ATI's drivers and when booting with the monitor connected to ATI card he gets a black screen. Plugging it back into old monitor port works, but ATI in the display panel shows it's the 2ndary monitor. How can we get his video to work? I'm sorry if i'm not specific enough if someone can help us that'd be great. Thank you !

Jun 8, 2005, 02:08 AM	#8
daedal Uber Coffee Drinker Join Date: Mar 2005 Location: Gatineau, Quebec Posts: 2,250 Rep Power: 0	He problably swapped the Primary display adapter setting. (or a variantion of that) Essentially, that makes the BIOS choose PCI over an AGP device and vice-versa. Dunno why it would default to AGP though.. __________________

Jun 8, 2005, 01:10 AM	#2
Lelisevis Howlin at the moon Join Date: Sep 2003 Posts: 1,663 Rep Power: 0	Just a starting point but it will need disabling in the Bios too. If that doesnt work post and i'll try to narrow it down for you.

Jun 8, 2005, 01:18 AM	#3
H3X4D3C1M4L DriverHeaven Extreme Member Join Date: May 2005 Posts: 6,794 Rep Power: 0	You should be able to disable it in BIOS, that'd fix it. Once you do you don't need the integrated video, you have the 9250 PCI. If you get it working, would you be able to tell me how well it works on PM? Im thinking of buying one for someone who is sans AGP slot T.I.A.

Jun 8, 2005, 01:24 AM	Thread Starter #4
CaptainAmerica DriverHeaven Junior Member Join Date: Nov 2004 Location: Charlottesville, Virginia Posts: 42 Rep Power: 0	Ok great thanks guys i'll give him a call to let him know. It makes sense and I hope it works. I'll reply shortly. Oh no! He's on the phone with Gateway as I write this lol. I told him to ask them about bios and he's like " Every time I ask the guy something he doesn't answer!" Apparantly he's getting the script walkthrough lol.

Jun 8, 2005, 01:25 AM	#5
Necrosis HardwareHeaven Extreme Member Join Date: May 2002 Location: Ohio Posts: 8,838 Rep Power: 131 System Specs	A bit OT I wonder if he can't get it in the bios if there is a jumper on the motherboard?

Jun 8, 2005, 01:28 AM	Thread Starter #6
CaptainAmerica DriverHeaven Junior Member Join Date: Nov 2004 Location: Charlottesville, Virginia Posts: 42 Rep Power: 0	He did mention something about this. I should see here shortly if having it disabled in the bios will solve the problem.

Jun 8, 2005, 01:50 AM	Thread Starter #7
CaptainAmerica DriverHeaven Junior Member Join Date: Nov 2004 Location: Charlottesville, Virginia Posts: 42 Rep Power: 0	Well here's the results (Gateway cust. service at it's worse imo). My brother was walked through something, he's not quite sure what, to do something in the bios. Tech support apparantly didn't know what to look for but my brother noticed that a graphics option had AGP selected and not PCI. Not sure why agp was the default since his motherboard doesn't have an agp slot. Anyway, he changed it to PCI in the bios rebooted and now it works. Problem now is the control panel software that came with the card says it cannot detect the ATI driver or the driver might not be installed properly. I did confirm with him that the driver is indeed installed according to the device manager. Not sure what to do from here. Gonna try having him download the .Net for Windows then download the most recent drivers from ATI. Hopefully that'll get rid of the error. Any suggestions or tips on this one? Thanks for the help buy the way.

Jun 8, 2005, 02:15 AM	#9
Lelisevis Howlin at the moon Join Date: Sep 2003 Posts: 1,663 Rep Power: 0	It is a bit of an odd default but maybe it's something gateway do as PCI cards are pretty rare and are primarily used for when we do a bad flash of our agp cards . Most people will upgrade to AGP so maybe they were planning ahead and cutting down on customer service enquiries.

Jun 8, 2005, 02:39 AM	Thread Starter #10
CaptainAmerica DriverHeaven Junior Member Join Date: Nov 2004 Location: Charlottesville, Virginia Posts: 42 Rep Power: 0	Well everything seems to be working fine. Had him uninstall the software package that came with the card and downloaded the most recent off the ATI site. That has fixed the driver error he was getting thank god. The machine he has wasn't specific for gaming and actually isn't that old so it is surprising it didn't come w/ agp slots but he's already noticed a remarkable improvement over the onboard graphics. He's also up'ing to 1 gig of Ram in a couple days so I think he'll like the gaming improvements he'll get. Thanks again for the help.

Jun 8, 2005, 02:47 AM	#11
H3X4D3C1M4L DriverHeaven Extreme Member Join Date: May 2005 Posts: 6,794 Rep Power: 0	Gaming improvements come in the form of high end AGP / PCIe cards :P

Jun 8, 2005, 04:46 PM	#13
H3X4D3C1M4L DriverHeaven Extreme Member Join Date: May 2005 Posts: 6,794 Rep Power: 0	Actually I've seen some dells come with PCIe X300's. You could easily turn that into an X850 or X800

Jun 8, 2005, 09:09 PM	#15
H3X4D3C1M4L DriverHeaven Extreme Member Join Date: May 2005 Posts: 6,794 Rep Power: 0	Probably not, but Dell has a messed up model numbering scheme