I got a MSN Messenger Problem (help please)

Judas · Jul 21, 2006, 08:10 PM

OK i've been using this for ages.. years..

No problems aside from the service itself being down for whatever reason once in a blue moon so that's all good

about 2 months or more ago i had a problem for quite awhile where i couldn't get MSN Messenger to sign in at all. The only way i fixed this was to download Windows Live Messenger. Instantly solving the problem and hasn't have a problem since.

About a month ago, a customer of mine recently started having issues with MSN Messenger with exactly the same message as i was getting. Tried a few dozen things including removing it and then downloading the latest msn incarnation. With no go.

Then i directed them to Windows Live Messenger.

Now heres the thing, i wasn't able to stick around and wait for windows live messenger to complete (i was fairly confident that it would resolve the problem as it did with my own machine) and being they are on dialup, i wasn't willing to sit around for nearly 1-2 hours for it to download. (and they weren't willing to pay me for it).

I told them to give me a call if they had issues.

Well i just had the customer walk into the shop and state the after downloading and installing, there was still no green light. Gave exactly the same message.

Now at this point, i've done piles of searches on the internet for a cause of this with the message. Googling and searching the MS database. I can't seem to find anything that would relate to the problem... usually what i see about it is directly related to a router failing to handle things correctly or some stupid settings.

I've checked the firewall settings on messenger for the computer and it's been allowed/unblocked so that's not the issue there

The computer doesn't have Any for of anti-spyware/virus protection but i did a full scan myself and found absalutely not a thing wrong or out of place.

The machine itself does just fine if not absalutely great in anything else they want it to do.

They don't wanna pay a shitload of cash for highspeed thus they remain on dialup.

I'm actaully gonna guess that the dialup ISP may be doing something at thier end as my last resort. But frankly i'm completely puzzled over it.

Robert McClelland · Jul 21, 2006, 08:25 PM

I'm having wierd windows live box pop with wierd messege can't read it at all once great while. Judas there allways trillian for msn messeger get around that

Falstaff · Jul 21, 2006, 08:31 PM

Trillian?
there is a connection resolving tool built into messenger, did you try that?

Judas · Jul 21, 2006, 09:34 PM

yes... it says the service is working and up....
connection was successful.

but logging in either with my own information or any other doesn't work.

PangingJr · Jul 21, 2006, 10:29 PM

Quote:

Originally Posted by Judas

... started having issues with MSN Messenger with exactly the same message as i was getting.

... there was still no green light. Gave exactly the same message.

what does the error message say exactly?

riles9262 · Jul 22, 2006, 12:22 AM

I had this problem once...windows messenger and e-messenger worked fine, but msn didn't. Damn, I don't remember what I did to fix it. I'll post if my memory kicks in...sigh

~~Crash Override~~ · Jul 23, 2006, 05:51 AM

Posting the full details of the error message would be a great help.

I've been an official tester for several years and there's not a problem that I can't find the solution to for messenger

PangingJr · Jul 23, 2006, 06:36 AM

if you have not done this, try it, Judas... search Microsoft knowledge based, newsgroups and/or the whole internet community by keywords,
in this case, using the exact error message as the keywords to search...

you've detailed every things to us, but you left out the important part which is the error message itself...

The_Neon_Cowboy · Jul 23, 2006, 07:18 AM

Quote:

Originally Posted by PangingJr

what does the error message say exactly?

what he said,...

Judas · Jul 23, 2006, 08:25 PM

i'll get the error message asap... i don't have the computer here... and haven't had time to take a look at it since windows live messenger was installed.

~~Alien1~~ · Jul 23, 2006, 08:55 PM

Msn Windows Messenger -> Options -> Connection -> Advanced Settings

In the Internet Advanced Settings
Press Test tab of your Connection (I Use TCP)

Windows Live will make Tests and if there is a problem there it will fix it automaticaly

(Note: These is based for Windows Messenger Live)

Judas · Jul 23, 2006, 10:08 PM

tried that.... said there was no problem.

PangingJr · Jul 24, 2006, 11:48 AM

anything like these, JD...

"Signing in to MSN Messenger failed because the service is temporarily unavailable. Please try again later. 81000314"

"We were unable to sign you in to .NET Messenger Service, possibly because of a problem with the service or with your Internet connection. Please make sure that you are connected to the Internet. 0x81000301"

if so, try remove the live messenger, reinstall msn messenger, and see, if he still having problem connecting then you may want to check and try these... (unless you've already found and tried it)

http://www.mess.be/msnmessengerfaq/i...x81000301.html

http://www.bigblueball.com/forums/ms...account-3.html

also, in the process try MSN Web Messenger - http://webmessenger.msn.com/ and see if you still have the connection problem?

more on other cases...
http://support.live.com/eform.aspx?p...ail&ct=eformts
see the section Frequently Asked Questions
# Error 80040111 or 80040154: You cannot sign in to Windows Live Messenger
# Error 80048820: You cannot sign in to Windows Live Messenger
# Error 81000301: You cannot sign in to Windows Live Messenger
# Error 81000306: You cannot sign in to Windows Live Messenger

~~Alien1~~ · Jul 24, 2006, 12:49 PM

You did not said what your error message is
Is it Connection Errors ?

Anyway
Maybe your Firewall has been affected

Uninstall your Firewall (not just disabling it or changing the settings) and try to Log in with the Messenger

What type of Firewall are you using ?

Judas · Jul 24, 2006, 07:09 PM

Quote:

"Signing in to MSN Messenger failed because the service is temporarily unavailable. Please try again later. 81000314"

exact issue

PangingJr · Jul 25, 2006, 02:51 PM

if none of the above helped...

Join or Sign in one of these google groups, post the questions or search the groups,
or these newsgroups with your news reader program...

http://groups.google.com/group/micro....msn.messenger
or, news://msnews.microsoft.com/microsof....msn.messenger

http://groups.google.com/group/micro...msn.discussion
or, news://msnews.microsoft.com/microsof...msn.discussion

http://groups.google.com/group/micro...wsxp.messenger
or, news://msnews.microsoft.com/microsof...wsxp.messenger

===========

Signing in to MSN Messenger failed
http://groups.google.com/groups/sear...ed&qt_s=Search

or use this tool - google groups advanced Search - http://www.google.com/advanced_group_search?hl=en

The_Neon_Cowboy · Jul 25, 2006, 10:36 PM

Quote:

Originally Posted by Judas

exact issue

I've seen it, reboot your router, problem solved

Judas · Jul 26, 2006, 06:41 PM

no router.. they are on dialup internet.

and i solved the issue.

I did a full reset of the windows firewall, removed all plausibly blocked programs. And then i did a manual scan of the system for any oddities.

Low and behold i found a virus and a spyware program that was also causing msn mensseger and windows live messenger from fully connecting up.

Sweeped those away, opened messsenger and away we went.

PangingJr · Jul 26, 2006, 07:20 PM

those [firewall, virus, virus-like programs] are basic and the most common causes for connection problems.

Judas · Jul 26, 2006, 10:55 PM

yeah..

but it's strange how it was effecting it even though there was no evidence that it was attempting to block messenger..

kn00tcn · Jul 27, 2006, 07:40 AM

happened to a neighbor, too bad i didnt visit DH in time to ask if secure signins to websites using IE also failed

there were 3 dll's to reregister & that solved msn+secure signin issues

hclemson · Aug 1, 2006, 10:52 PM

Hi Judas,

By any chance can your remember the name of the virus and spyware effecting msn messenger? I have the identical problem (lagging input details, wont sign in) and have tried everything has has been mentioned in this post(firewalls, security, msn connection testing etc...). I have run Norton AntiVirus, AVG, Spybot S&D and AdAware but they cannot detect anything.

Ta,
Helen

Judas · Aug 1, 2006, 11:00 PM

This is one thing i found..

Block-Checker.exe was running at one point... removed it... got a little further (instead of instantly giving me a unable to sign in error, it would chew for awhile)..

then i went in to the windows firewall and removed all blocked/unblocked settings and restored defaults...

badabam, logged in after a reboot.

i'd suggest going to www.pcpitstop.com and running thier antivirus and quick spyware scan, it'll tell you a few things

hclemson · Aug 1, 2006, 11:38 PM

thanks for the quick reply.

Ive actually fixed it. Tried that web site with the virus scanner and spyware detector but they didnt find anything. On the way bumped into another post that suggested re-registering MSXML3.dll which seemed to work!
Why that has got removed/corrupted in the first place i dont know or whether its a permanant fix is another question but its got it working for now :-)

Jul 21, 2006, 08:25 PM	#2
Robert McClelland PAX Tweaker, PAX Expert. Join Date: Jun 2002 Location: Somewhere in Wood County Ohio Same Town :) Posts: 10,611 Rep Power: 196 System Specs	I'm having wierd windows live box pop with wierd messege can't read it at all once great while. Judas there allways trillian for msn messeger get around that __________________ "XTREME AUDIO IS CRAP!" "There no support for it. It's crapist card on face of the earth it should be throw into the sun" http://www.speedtest.net/result/1949536385.png

Jul 21, 2006, 08:31 PM	#3
Falstaff Old Codger Join Date: Sep 2002 Location: USAFA Posts: 19,048 Rep Power: 207	Trillian? there is a connection resolving tool built into messenger, did you try that? __________________ "Inspiration is always a surprising visitor."

Jul 22, 2006, 12:22 AM	#6
riles9262 Driverheaven brewmaster Join Date: Oct 2002 Location: British Columbia, Canada Posts: 4,842 Rep Power: 72 System Specs	I had this problem once...windows messenger and e-messenger worked fine, but msn didn't. Damn, I don't remember what I did to fix it. I'll post if my memory kicks in...sigh __________________ A beer a day keeps the doctor away.

Jul 23, 2006, 08:55 PM	#11
~~Alien1~~ Banned Join Date: Jan 2006 Location: Europe Posts: 365 Rep Power: 0	Msn Windows Messenger -> Options -> Connection -> Advanced Settings In the Internet Advanced Settings Press Test tab of your Connection (I Use TCP) Windows Live will make Tests and if there is a problem there it will fix it automaticaly (Note: These is based for Windows Messenger Live) Last edited by Alien1; Jul 23, 2006 at 09:01 PM.

Jul 27, 2006, 07:40 AM	#21
kn00tcn DriverHeaven Senior Member Join Date: Jun 2006 Location: Toronto Posts: 649 Rep Power: 0 System Specs	happened to a neighbor, too bad i didnt visit DH in time to ask if secure signins to websites using IE also failed there were 3 dll's to reregister & that solved msn+secure signin issues __________________ http://www.kn00tcn.net/site/ati-catalyst-profiles/ http://www.kn00tcn.net/FPSLimiter.rar

Jul 23, 2006, 05:51 AM	#7
~~Crash Override~~ Banned Join Date: May 2002 Location: Olympia, WA Posts: 2,448 Rep Power: 0	Posting the full details of the error message would be a great help. I've been an official tester for several years and there's not a problem that I can't find the solution to for messenger

Jul 23, 2006, 06:36 AM	#8
PangingJr Member Join Date: Mar 2003 Posts: 5,989 Rep Power: 70	if you have not done this, try it, Judas... search Microsoft knowledge based, newsgroups and/or the whole internet community by keywords, in this case, using the exact error message as the keywords to search... you've detailed every things to us, but you left out the important part which is the error message itself...

Jul 24, 2006, 11:48 AM	#13
PangingJr Member Join Date: Mar 2003 Posts: 5,989 Rep Power: 70	anything like these, JD... "Signing in to MSN Messenger failed because the service is temporarily unavailable. Please try again later. 81000314" "We were unable to sign you in to .NET Messenger Service, possibly because of a problem with the service or with your Internet connection. Please make sure that you are connected to the Internet. 0x81000301" if so, try remove the live messenger, reinstall msn messenger, and see, if he still having problem connecting then you may want to check and try these... (unless you've already found and tried it) http://www.mess.be/msnmessengerfaq/i...x81000301.html http://www.bigblueball.com/forums/ms...account-3.html also, in the process try MSN Web Messenger - http://webmessenger.msn.com/ and see if you still have the connection problem? more on other cases... http://support.live.com/eform.aspx?p...ail&ct=eformts see the section Frequently Asked Questions # Error 80040111 or 80040154: You cannot sign in to Windows Live Messenger # Error 80048820: You cannot sign in to Windows Live Messenger # Error 81000301: You cannot sign in to Windows Live Messenger # Error 81000306: You cannot sign in to Windows Live Messenger

Jul 24, 2006, 12:49 PM	#14
~~Alien1~~ Banned Join Date: Jan 2006 Location: Europe Posts: 365 Rep Power: 0	You did not said what your error message is Is it Connection Errors ? Anyway Maybe your Firewall has been affected Uninstall your Firewall (not just disabling it or changing the settings) and try to Log in with the Messenger What type of Firewall are you using ?

Jul 25, 2006, 02:51 PM	#16
PangingJr Member Join Date: Mar 2003 Posts: 5,989 Rep Power: 70	if none of the above helped... Join or Sign in one of these google groups, post the questions or search the groups, or these newsgroups with your news reader program... http://groups.google.com/group/micro....msn.messenger or, news://msnews.microsoft.com/microsof....msn.messenger http://groups.google.com/group/micro...msn.discussion or, news://msnews.microsoft.com/microsof...msn.discussion http://groups.google.com/group/micro...wsxp.messenger or, news://msnews.microsoft.com/microsof...wsxp.messenger =========== Signing in to MSN Messenger failed http://groups.google.com/groups/sear...ed&qt_s=Search or use this tool - google groups advanced Search - http://www.google.com/advanced_group_search?hl=en

Jul 26, 2006, 07:20 PM	#19
PangingJr Member Join Date: Mar 2003 Posts: 5,989 Rep Power: 70	those [firewall, virus, virus-like programs] are basic and the most common causes for connection problems.

Aug 1, 2006, 10:52 PM	#22
hclemson DriverHeaven Newbie Join Date: Aug 2006 Location: Lancaster, England Posts: 2 Rep Power: 0	same problem Hi Judas, By any chance can your remember the name of the virus and spyware effecting msn messenger? I have the identical problem (lagging input details, wont sign in) and have tried everything has has been mentioned in this post(firewalls, security, msn connection testing etc...). I have run Norton AntiVirus, AVG, Spybot S&D and AdAware but they cannot detect anything. Ta, Helen

Aug 1, 2006, 11:38 PM	#24
hclemson DriverHeaven Newbie Join Date: Aug 2006 Location: Lancaster, England Posts: 2 Rep Power: 0	thanks for the quick reply. Ive actually fixed it. Tried that web site with the virus scanner and spyware detector but they didnt find anything. On the way bumped into another post that suggested re-registering MSXML3.dll which seemed to work! Why that has got removed/corrupted in the first place i dont know or whether its a permanant fix is another question but its got it working for now :-)