Audigy 2 ZS apps DLL issues

trunksgt · Jan 7, 2004, 11:00 PM

I installed my Audigy 2 ZS after a fresh install of XP pro (after updates) and everything was fine
after installing the rest of my software when trying to run the surround mixer and speaker setup apps i get an error message that it cant find "ctintrfc.dll" and wont run, this file is in the creative folder which i copied to system folder, then i get same error for "cthtml.dll" copy that one to system folder and try to run app again, no errors, but app doesnt run at all either

what can i do?
i've reinstalled windows twice because of this, and the exact same thing happens, uninstalling/reinstalling does nothing
i even stuck my old audigy in and installed it to see if maybe the audigy 2 zs picked up any files or whatever

i have no idea what to do... i'm about to say screw it and get the M-Audio Revolution (although i really like the front bay of the creative cards) i just dont feel like spending another $100 to replace a brand new $160 card... its crazy.. why cant Creative ever learn to give us support

if anyone knows of a fix please let me know... i'm desperate
i use comp for mainly music, not really gaming or movies
thanks

RIV@NVX · Jan 8, 2004, 10:23 AM

Can I recommend something I usually recommend?

http://www.kxproject.com/

Try installing the driver from there, and see if you like it before you spend more money.

trunksgt · Jan 8, 2004, 10:20 PM

tried them... did nothing but freeze my comp every time i got into windows

trunksgt · Jan 8, 2004, 10:23 PM

this thing is driving me crazy... i have no idea what to do... creative got back to my email and said to call up for a new cd... all this for a stupid dll error.. i dont get it it worked fine until i decided to clean out my system on a fresh install of windows i get problems figrue that one out

trunksgt · Jan 8, 2004, 10:52 PM

please i really need an idea of what to do, nothing is working.. i got this brand new audigy 2 ZS and i cant do anything with it... and all i can find on the net is about using augidy drivers for older cards.. i just want THIS card to work,

Necrosis · Jan 9, 2004, 12:18 AM

Maybe there is something whacked with your driver CD???

WildChild · Jan 9, 2004, 01:10 AM

Dont use the cd just goto the creative site and download the apps seperately and try to install them like that. Also....when installing the creative cards I always use the second pci slot down from the agp slot ....they request an irq and thats the slot most likely to work.

trunksgt · Jan 9, 2004, 02:39 AM

theres nothing to download, a bunch of stuff for mediasource (which i dont want or use) and driver for "eax 4 driver update" which i d/l and doesnt do anything... so i'm at a complete loss as what to do next

RIV@NVX · Jan 9, 2004, 08:05 PM

Quote:

Originally posted by trunksgt
theres nothing to download, a bunch of stuff for mediasource (which i dont want or use) and driver for "eax 4 driver update" which i d/l and doesnt do anything... so i'm at a complete loss as what to do next

Perhaps you should try to extract the contents of that package and try installing manually?

trunksgt · Jan 12, 2004, 03:46 AM

well i extracted the update available on the site.. nothing, its just driver not software... i got that setup thats floating around emule... no different than my current cd... nothing works... i emailed creative attaching the error msg, see what they say

Necrosis · Jan 12, 2004, 04:28 AM

Okay this is a major shot in the dark...when you reload windows do you have the ZS installed?

If so what I'm thinking is true Windows could be installing drivers for it secretly hence causing the conflict your receiving.

trunksgt · Jan 12, 2004, 04:34 AM

after installing windows (updated to sp1, etc) i installed the audigy... worked fine.. no trouble.... then once i finished installing everything else (photoshop, office, etc) the 2 main setting apps dont work.. but did before the other software... and no matter how much i reinstall audigy, doesnt work.. and i not in the mood to redo windows for a 3rd time

RIV@NVX · Jan 12, 2004, 11:14 AM

Quote:

Originally posted by trunksgt
after installing windows (updated to sp1, etc) i installed the audigy... worked fine.. no trouble.... then once i finished installing everything else (photoshop, office, etc) the 2 main setting apps dont work.. but did before the other software... and no matter how much i reinstall audigy, doesnt work.. and i not in the mood to redo windows for a 3rd time

That probably means that some other application is replacing runtime files or something... but I can't think of any application that would replace it. Can you provide exact list?

trunksgt · Jan 13, 2004, 12:13 AM

list of what? i really dont feel like reinstalling windows to find out the prob from scratch (which is what creatives latest support email says to do)

Necrosis · Jan 13, 2004, 04:25 AM

Quote:

Originally posted by trunksgt
list of what? i really dont feel like reinstalling windows to find out the prob from scratch (which is what creatives latest support email says to do)

List of apps you install. I've never quite heard of this before to be honest & it's quite puzzling. I've tried searching about everything audio place I know including Creative's newgroups to no avail. Where did you get your card from & is it a retail card?

P.S. Do you install any soft updates for the card from Creative?

trunksgt · Jan 13, 2004, 05:34 AM

its retail, got from NewEgg.. as i''ve said, nothings wrong with the card, i do get sound (the KX drivers do work (not as well as creative, but for now they doi the job) and i've reinstalled windows a 2 times so its not just some random glitch

RIV@NVX · Jan 13, 2004, 07:59 PM

Can't you just list apps you installed after Audigy? Just check what you have installed.
I personally never heard of such a thing, and it probably isn't hardware related, just some software conflict.

trunksgt · Jan 15, 2004, 07:21 AM

well i have lots of apps... mainly all the major graphic stuff... but being creative files i dont see how other apps would touch them... i may try uninstalling some apps and see if that does anything.. but i doubt it

Necrosis · Jan 16, 2004, 10:49 AM

I just wondered since you said you mainly use your card for music if you didn't have some audio program conflicting with the Creative drivers.

Beekeeper · May 7, 2005, 03:51 AM

Alone the lines of this conversation I have struggled with Audigy 2 ZS too. Has anyone figured out what's going on with this?

My system tells me this and that .exe file can't run because the file CTIntrfc.dll cannot be found, etc. etc.

HELP Please!!!!

Beekeeper · May 7, 2005, 03:54 AM

Quote:

Originally Posted by trunksgt

this thing is driving me crazy... i have no idea what to do... creative got back to my email and said to call up for a new cd... all this for a stupid dll error.. i dont get it it worked fine until i decided to clean out my system on a fresh install of windows i get problems figrue that one out

Hey,
I've read all your posts and I can feel the pain! I have had the identical experience and have gotten nowhere.

Have you learned anything yet?

DABDAB · May 31, 2005, 01:41 AM

Here's how I fixed this problem on my PC:

I did a search of my entire hard drive for CTIntrfc.dll and found it in the folder

C:\Program Files\Creative\Shared Files

As the apps were telling me they couldn't find it I tried adding it to the Path Environment Variable.

To do this in Windows XP:

Go to the System Properties requestor (right-click on "My Computer" icon on desktop and select Properties, or open Control Panel and double-click on System icon)

Click the "Advanced" tab.

Click the "Environment Variables" button at the bottom of the requester.

In the "System variables" list, scroll down and select the "Path" variable.

Click the "Edit" button.

Press the "End" button on your keyboard to move the insertion cursor to the end of the Path string.

Enter the following:

;C:\Program Files\Creative\Shared Files

Note the semicolon in front - very important!

Click the "OK" button to save your change, then click "OK" on the "Environment Variables" requestor to apply it.

Click "OK" to close the "System Properties" requestor.

Life should now be good :-)

Jan 7, 2004, 11:00 PM	#1
trunksgt DriverHeaven Newbie Join Date: Jan 2004 Posts: 11 Rep Power: 0	Audigy 2 ZS apps DLL issues I installed my Audigy 2 ZS after a fresh install of XP pro (after updates) and everything was fine after installing the rest of my software when trying to run the surround mixer and speaker setup apps i get an error message that it cant find "ctintrfc.dll" and wont run, this file is in the creative folder which i copied to system folder, then i get same error for "cthtml.dll" copy that one to system folder and try to run app again, no errors, but app doesnt run at all either what can i do? i've reinstalled windows twice because of this, and the exact same thing happens, uninstalling/reinstalling does nothing i even stuck my old audigy in and installed it to see if maybe the audigy 2 zs picked up any files or whatever i have no idea what to do... i'm about to say screw it and get the M-Audio Revolution (although i really like the front bay of the creative cards) i just dont feel like spending another $100 to replace a brand new $160 card... its crazy.. why cant Creative ever learn to give us support if anyone knows of a fix please let me know... i'm desperate i use comp for mainly music, not really gaming or movies thanks

Jan 8, 2004, 10:23 AM	#2
RIV@NVX Freedom is a feature. Join Date: Jul 2002 Location: Croatia, Rijeka Posts: 4,476 Rep Power: 0 System Specs	Can I recommend something I usually recommend? http://www.kxproject.com/ Try installing the driver from there, and see if you like it before you spend more money. __________________ -- Vedran

Jan 9, 2004, 01:10 AM	#7
WildChild I'm Still Watching Join Date: Dec 2002 Location: New Jersey,U.S.A. Posts: 1,068 Rep Power: 0 System Specs	Dont use the cd just goto the creative site and download the apps seperately and try to install them like that. Also....when installing the creative cards I always use the second pci slot down from the agp slot ....they request an irq and thats the slot most likely to work. __________________ Knowledge is SCARY,Stupidity is REALLY frightening

May 7, 2005, 03:51 AM	#20
Beekeeper DriverHeaven Newbie Join Date: May 2005 Posts: 2 Rep Power: 0	Audigy 2 ZS: CTIntrfc.dll Alone the lines of this conversation I have struggled with Audigy 2 ZS too. Has anyone figured out what's going on with this? My system tells me this and that .exe file can't run because the file CTIntrfc.dll cannot be found, etc. etc. HELP Please!!!!

Jan 8, 2004, 10:20 PM	Thread Starter #3
trunksgt DriverHeaven Newbie Join Date: Jan 2004 Posts: 11 Rep Power: 0	tried them... did nothing but freeze my comp every time i got into windows

Jan 8, 2004, 10:23 PM	Thread Starter #4
trunksgt DriverHeaven Newbie Join Date: Jan 2004 Posts: 11 Rep Power: 0	this thing is driving me crazy... i have no idea what to do... creative got back to my email and said to call up for a new cd... all this for a stupid dll error.. i dont get it it worked fine until i decided to clean out my system on a fresh install of windows i get problems figrue that one out

Jan 8, 2004, 10:52 PM	Thread Starter #5
trunksgt DriverHeaven Newbie Join Date: Jan 2004 Posts: 11 Rep Power: 0	please i really need an idea of what to do, nothing is working.. i got this brand new audigy 2 ZS and i cant do anything with it... and all i can find on the net is about using augidy drivers for older cards.. i just want THIS card to work,

Jan 9, 2004, 12:18 AM	#6
Necrosis HardwareHeaven Extreme Member Join Date: May 2002 Location: Ohio Posts: 8,838 Rep Power: 131 System Specs	Maybe there is something whacked with your driver CD???

Jan 9, 2004, 02:39 AM	Thread Starter #8
trunksgt DriverHeaven Newbie Join Date: Jan 2004 Posts: 11 Rep Power: 0	theres nothing to download, a bunch of stuff for mediasource (which i dont want or use) and driver for "eax 4 driver update" which i d/l and doesnt do anything... so i'm at a complete loss as what to do next

Jan 12, 2004, 03:46 AM	Thread Starter #10
trunksgt DriverHeaven Newbie Join Date: Jan 2004 Posts: 11 Rep Power: 0	well i extracted the update available on the site.. nothing, its just driver not software... i got that setup thats floating around emule... no different than my current cd... nothing works... i emailed creative attaching the error msg, see what they say

Jan 12, 2004, 04:28 AM	#11
Necrosis HardwareHeaven Extreme Member Join Date: May 2002 Location: Ohio Posts: 8,838 Rep Power: 131 System Specs	Okay this is a major shot in the dark...when you reload windows do you have the ZS installed? If so what I'm thinking is true Windows could be installing drivers for it secretly hence causing the conflict your receiving.

Jan 12, 2004, 04:34 AM	Thread Starter #12
trunksgt DriverHeaven Newbie Join Date: Jan 2004 Posts: 11 Rep Power: 0	after installing windows (updated to sp1, etc) i installed the audigy... worked fine.. no trouble.... then once i finished installing everything else (photoshop, office, etc) the 2 main setting apps dont work.. but did before the other software... and no matter how much i reinstall audigy, doesnt work.. and i not in the mood to redo windows for a 3rd time

Jan 13, 2004, 12:13 AM	Thread Starter #14
trunksgt DriverHeaven Newbie Join Date: Jan 2004 Posts: 11 Rep Power: 0	list of what? i really dont feel like reinstalling windows to find out the prob from scratch (which is what creatives latest support email says to do)

Jan 13, 2004, 05:34 AM	Thread Starter #16
trunksgt DriverHeaven Newbie Join Date: Jan 2004 Posts: 11 Rep Power: 0	its retail, got from NewEgg.. as i''ve said, nothings wrong with the card, i do get sound (the KX drivers do work (not as well as creative, but for now they doi the job) and i've reinstalled windows a 2 times so its not just some random glitch

Jan 13, 2004, 07:59 PM	#17
RIV@NVX Freedom is a feature. Join Date: Jul 2002 Location: Croatia, Rijeka Posts: 4,476 Rep Power: 0 System Specs	Can't you just list apps you installed after Audigy? Just check what you have installed. I personally never heard of such a thing, and it probably isn't hardware related, just some software conflict.

Jan 15, 2004, 07:21 AM	Thread Starter #18
trunksgt DriverHeaven Newbie Join Date: Jan 2004 Posts: 11 Rep Power: 0	well i have lots of apps... mainly all the major graphic stuff... but being creative files i dont see how other apps would touch them... i may try uninstalling some apps and see if that does anything.. but i doubt it

Jan 16, 2004, 10:49 AM	#19
Necrosis HardwareHeaven Extreme Member Join Date: May 2002 Location: Ohio Posts: 8,838 Rep Power: 131 System Specs	I just wondered since you said you mainly use your card for music if you didn't have some audio program conflicting with the Creative drivers.

May 31, 2005, 01:41 AM	#22
DABDAB DriverHeaven Newbie Join Date: May 2005 Posts: 1 Rep Power: 0	Here's how I fixed this problem on my PC: I did a search of my entire hard drive for CTIntrfc.dll and found it in the folder C:\Program Files\Creative\Shared Files As the apps were telling me they couldn't find it I tried adding it to the Path Environment Variable. To do this in Windows XP: Go to the System Properties requestor (right-click on "My Computer" icon on desktop and select Properties, or open Control Panel and double-click on System icon) Click the "Advanced" tab. Click the "Environment Variables" button at the bottom of the requester. In the "System variables" list, scroll down and select the "Path" variable. Click the "Edit" button. Press the "End" button on your keyboard to move the insertion cursor to the end of the Path string. Enter the following: ;C:\Program Files\Creative\Shared Files Note the semicolon in front - very important! Click the "OK" button to save your change, then click "OK" on the "Environment Variables" requestor to apply it. Click "OK" to close the "System Properties" requestor. Life should now be good :-)