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"Official" Audigy 2 Value drivers won't install

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Old Dec 17, 2004, 08:00 AM   #1
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EEK! "Official" Audigy 2 Value drivers won't install
Nice card. I had it card working perfectly on the PC for a few days. It was only after a reformat of the Windows XP partition and a fresh installation of Windows XP (for other reasons) that the Creative driver installation now halts:
"Setup could not detect any Sound Blaster Audio card on your system.
Please ensure that your Sound Blaster hardware is properly installed before running this Setup Program."

These are the new drivers from the retail CD - bought a few days ago.

1) Steps already taken to resolve problem
8-10 hours of testing various methods proposed on Creative website and these forums, including:
a)'Cleansweeping' and moving to different PCI slots (no other PCI devices)
b) Shutting down all background programs and antivirus programs, insert the CD and browse the CD to the \Audio\Drivers directory and run the file Ctzapxx.exe.Choose Driver Installation and WDM and select OK.
c) Using the third party driver unistallation program Driver Cleaner 3.3 in safe mode

2) System Specs including processor and chipset
Athlon XP 2400+
Gigabyte GA7VRXP (tried flashing to latest BIOS and newest VIA chipset drivers)
512 MB Ram
3xHard Drives
Nothing overclocked.

3) Model Number of the sound card
Soundblaster Audigy 2 value Retail : Model SB0400

4) Operating system and service pack
Windows XP Pro SP2. Also tried with a clean install of Windows XP Pro (no service packs) AND Same problem.

FYI, the card shows in device manager with the yellow question mark and "Multimedia Audio Controller"

Please help! This is driving me . Tried SB live again and it still installs okay incidentally. Have since re-installed XP twice..
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Old Dec 17, 2004, 08:54 AM   #2
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System Specs

i know windows has trouble with drivers if the device isn't shown in the device manager, but this is strange… try removing it from the device manager and using the install disc
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You know, there's "off topic" and then there's so freakin' off topic it you gotta wear a straitjacket to join the conversation.
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Old Dec 17, 2004, 09:45 AM Threadstarter Thread Starter   #3
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Sorry, I should have mentioned. I have tried removing it from device manager. Same thing upon reboot. Windows recognises new hardware, but one has to cancel out of that anyway to install Creative drivers I understand.
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Old Dec 17, 2004, 09:48 AM   #4
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System Specs

are you using the original driver disc?
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You know, there's "off topic" and then there's so freakin' off topic it you gotta wear a straitjacket to join the conversation.
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Old Dec 17, 2004, 10:29 AM Threadstarter Thread Starter   #5
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Aussie. Aussie. Aussie. Yep.
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Old Dec 17, 2004, 10:43 AM   #6
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System Specs

interesting post

and interesting issue - what does CL tech support say?
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You know, there's "off topic" and then there's so freakin' off topic it you gotta wear a straitjacket to join the conversation.
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Old Dec 17, 2004, 12:05 PM Threadstarter Thread Starter   #7
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They suggested removing card before another fresh install of Windows XP, getting it up to speed with everything else, then powering off and installing Sound Blaster. Yes, Creative tech support likes to keep us busy.

Still same problem upon reboot... Thanks for your interest here.
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Old Dec 17, 2004, 12:07 PM   #8
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System Specs

well that would actually make sense doing that

try moving it to another PCI slot first
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Old Dec 17, 2004, 12:11 PM Threadstarter Thread Starter   #9
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Yes, I did do that (forgot to mention).
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Old Dec 18, 2004, 01:57 AM   #10
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I've encountered this problem NUMEROUS times..

first thing you'll want to do and make sure.. go into the bios and make sure the PnP OS is set to NO! (plug and play OS NO)

another thing is to disable Bios Shadowing (this is usually on by default.... but disable it IF nothing else works... first.. .keep this one in mind.. don't do untill it's a last resort as shadowing the bios improves speed a fair bit)

another thing..

You may have ONBOARD Audio... if this is true... disable it via the bios.. or read your motherboards manual for a more permanent solution such as a jumper placement (which you could switch back to make it work again in the future)

not to get a little detailed in the installation procedure... Make sure your sound card is installed, and unplug your hardrive to prevent booting to windows.... you want to get a good look at the IRQ listings precisely before the windows booting takes place usually.... you should see a device labled "Multimedia" or "Multimedia audio" device or sort followed by an IRQ.... try your VERY to move the audio card around until it has either NO SHARDED IRQ or a sharded IRQ with something that is very unlikely to cause issues such as a USB device sharring.. View your manual as it may say WHICH PCI slots to use, and it may even state which slot shares what IRQ with whatever devices.....

You should delete your windows partition then recreate it followed by formating for the windows install.. (warning, this WILL DELETE everything)

Apon install windows, setting up and configuring the installer... after windows boots finally into windows for the first time.. Make sure you do this in order:

Install Latest Chipset drivers
Install Latest Video Drivers
Installed Latest AUDIO DRIVERS
Install latest additional drivers and programs...

(the above being pretty basic... but i'd highly suggest your REBOOT after every single install even if it doesn't ask you to restart)

try that....
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Old Dec 18, 2004, 02:20 PM Threadstarter Thread Starter   #11
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Thanks for your detailed and well considered suggestions. I tried many of them with the same problem. However..

I did get it working. The reason why it did not work is quite simple, but bizarre! I thought 'the solution' worth sharing here in case this happens to someone else.

Okay, with my Audigy 2 Value retail were shipped quite a few CDs of course, incl. some games, the installation CD, DVD audio demo etc. But wait! I just re-discovered there are in fact TWO "Installation and Application CD"s!!!

One was purple & marked simply Soundblaster Installation and Application CD. It had on it ALL the files mentioned on the printed setup guide. That must be it. Of course. But no. This is the one that never worked, presumably because it is not the drivers for the Audigy 2, but somehow made it through packing QC into my Audigy 2 box.

It never occured to me that my successful original install was from another CD! The other one (which had been put to the side) was the correct one: orange and marked "Soundblaster Audigy 2 Installation and Application CD". Both CD labels showed up as "SB_INSTALL" in Windows incidentally.

So my original successful installation must have been with the orange one, when subsequent attempts were with the purple CD never worked. Audigy 2 drivers were installed no sweat, apart from 10 hours wasted looking for solutions etc.!

So there you go! Worth looking closely at one's installation CDs then.. ;-)

Working now. Nice sounds!

Happy Sausage out.
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Old Dec 18, 2004, 09:01 PM   #12
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good news... although just another reason i question creative.... WHY?
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Old Dec 18, 2004, 10:00 PM   #13
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creative idiocy, the bundle an extra driver disc for the wrong card…
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Old Dec 19, 2004, 01:08 AM   #14
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I had that error a while back, but for a different reason - it didn't like the way I wanted to install the latest drivers for my audigy. You'd think that the best thing to do when newer drivers are released is to completely remove your old ones, then install new... but Creative seem to think this method is wrong, and force you to leave old uninstalled and just overwrite with new.

Now.. if you did that with a video card, generally you're just asking for trouble
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Old Dec 20, 2004, 04:27 AM Threadstarter Thread Starter   #15
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Good on you guys. Thanks for all your support. Have a great Xmas.
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Old Feb 25, 2005, 06:28 PM   #16
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How to make the Sound Blaster Uni-Pack drivers work
http://www.tweaksforgeeks.com/Instal...b_Drivers.html
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