X-Fi DVD-Audio and BSOD

bamajon1974 · Jan 31, 2006, 04:02 AM

Hello

When I launch the Creative DVD-Audio application, I get a Blue Screen of Death that has the following information:

A problem was detected and Windows is being shut down to protect the system.
A paragraph about sufficient disk space.
A paragraph about a Bios update.

Technical information:
Stop 0x0000008E (0x80000003 0x804E2A46 0x92ED6D3AC 0x00000000)
Physical memory dump.

This is my system:
X-Fi Extreme Music
Pentium4 3.2 GHz with HT Tech
Radeon X850XT
2GB Ram
Abit AAXE 925XE Chipset MoBo
Windows XP SP2

After a fresh installation of windows and installation of creative X-Fi drivers and software, the DVD-Audio application launches without a problem, even with updated drivers. However, once I install Kerio Personal Firewall, executing the DVD-Audio file results in the BSOD detailed above.

After a search of the creative discussion forum, there seems to be an issue with Kerio Personal firewall and creative software, why is this? I have posted a message to Creative Tech Support and Sunbelt asking the same question as well.

There seems to be problems with AMD processors and N-Force MoBo's with the Creative software, but this isn't an issue for me.

There are more suggestions about disabled ACPI problems in this post

http://forums.creative.com/creativel...ssage.id=49201

and incompatibility with some creative software and dual core and HT processors detailed in this thread

http://forums.creative.com/creativel...d=19970#M38962

however I cannot find CTDVDA.exe in the task manager to change the affinity.

Can someone provide more detailed information on how to work around this problem? Any fixes or updated software or anything would be helpful. I will provide more information about the problem if needed.

Thanks in advance.

bamajon1974 · Feb 2, 2006, 02:54 PM

Can I get some help please?

madmatty · Feb 6, 2006, 09:01 PM

Have you tried a different firewall to see if problems persist ? Although I have a totaly different configuration so im not in position to offer any kind of help, but Zonealarm or Kaspersky firewalls dont have any issues with the dvd audio player for me. If it is Kerio causing the issue then its most likely an issue with kerio more then creative since the creative software has been around much longer in order for kerio programers to make sure its compatable. and lastly, there have probably not been any posters to help you because its a unique problem that nobody really has a good answer to really solve the problem.

bamajon1974 · Feb 8, 2006, 03:44 PM

After contacting Kerio/Sunbelt customer support, the rep. informed me that there indeed is a problem with Kerio Personal Firewall causing Blue Screens of Death. He also indicated that a new version will be released shortly that will supposedly address these issues. He gave no further information. So I am assuming that the conflicts are caused by the firewall and not the Creative software. I don't understand why though. Personally, I am sure the BSOD's are caused by the firewall. After a fresh installation of Windows, the Creative DVD-Audio works perfectly installed from the CD. Updating to the latest version of Creative MediaSource, the DVD audio still works. I even updated to the latest version of DVD-Audio using the software from the Audigy 2/4 updates (but it installs fine on the X-Fi) and no BSOD's. I installed antivirus and antispyware, and no BSOD's but when I install Kerio, DVD-Audio crashes. So I'm sure the Kerio is causing the BSOD's.

I did try two other firewalls. I originally used Norton Personal Firewall and had no BSOD's with Creative DVD. I dumped all Norton software for better system performance, but no BSOD's with Norton and the default Windows firewall gave no problems either. So i guess I'll wait until Kerio releases another beta version to determine if the software conflict is resolved.

Jan 31, 2006, 04:02 AM	#1
bamajon1974 DriverHeaven Newbie Join Date: Jan 2006 Posts: 3 Rep Power: 0	X-Fi DVD-Audio and BSOD Hello When I launch the Creative DVD-Audio application, I get a Blue Screen of Death that has the following information: A problem was detected and Windows is being shut down to protect the system. A paragraph about sufficient disk space. A paragraph about a Bios update. Technical information: Stop 0x0000008E (0x80000003 0x804E2A46 0x92ED6D3AC 0x00000000) Physical memory dump. This is my system: X-Fi Extreme Music Pentium4 3.2 GHz with HT Tech Radeon X850XT 2GB Ram Abit AAXE 925XE Chipset MoBo Windows XP SP2 After a fresh installation of windows and installation of creative X-Fi drivers and software, the DVD-Audio application launches without a problem, even with updated drivers. However, once I install Kerio Personal Firewall, executing the DVD-Audio file results in the BSOD detailed above. After a search of the creative discussion forum, there seems to be an issue with Kerio Personal firewall and creative software, why is this? I have posted a message to Creative Tech Support and Sunbelt asking the same question as well. There seems to be problems with AMD processors and N-Force MoBo's with the Creative software, but this isn't an issue for me. There are more suggestions about disabled ACPI problems in this post http://forums.creative.com/creativel...ssage.id=49201 and incompatibility with some creative software and dual core and HT processors detailed in this thread http://forums.creative.com/creativel...d=19970#M38962 however I cannot find CTDVDA.exe in the task manager to change the affinity. Can someone provide more detailed information on how to work around this problem? Any fixes or updated software or anything would be helpful. I will provide more information about the problem if needed. Thanks in advance.

Feb 6, 2006, 09:01 PM	#3
madmatty *****side Join Date: Feb 2003 Location: Lincoln, UK Posts: 46 Rep Power: 0	Have you tried a different firewall to see if problems persist ? Although I have a totaly different configuration so im not in position to offer any kind of help, but Zonealarm or Kaspersky firewalls dont have any issues with the dvd audio player for me. If it is Kerio causing the issue then its most likely an issue with kerio more then creative since the creative software has been around much longer in order for kerio programers to make sure its compatable. and lastly, there have probably not been any posters to help you because its a unique problem that nobody really has a good answer to really solve the problem. __________________ Asrock 939DS2, AMD X2 3800 @ 5000 (10x260 1.35v), Rad X1950 PRO (621/735) 2gig Corsair 3500PRO (1T DDR434), Audigy 2, Tagan530w. Cat6.12 3DMark01 - 30368 3DMark03 - 16129 3DMark05 - 10081 PCMark05 - 5861 3DMark06 - 4891

Feb 2, 2006, 02:54 PM	Thread Starter #2
bamajon1974 DriverHeaven Newbie Join Date: Jan 2006 Posts: 3 Rep Power: 0	Can I get some help please?

Feb 8, 2006, 03:44 PM	Thread Starter #4
bamajon1974 DriverHeaven Newbie Join Date: Jan 2006 Posts: 3 Rep Power: 0	After contacting Kerio/Sunbelt customer support, the rep. informed me that there indeed is a problem with Kerio Personal Firewall causing Blue Screens of Death. He also indicated that a new version will be released shortly that will supposedly address these issues. He gave no further information. So I am assuming that the conflicts are caused by the firewall and not the Creative software. I don't understand why though. Personally, I am sure the BSOD's are caused by the firewall. After a fresh installation of Windows, the Creative DVD-Audio works perfectly installed from the CD. Updating to the latest version of Creative MediaSource, the DVD audio still works. I even updated to the latest version of DVD-Audio using the software from the Audigy 2/4 updates (but it installs fine on the X-Fi) and no BSOD's. I installed antivirus and antispyware, and no BSOD's but when I install Kerio, DVD-Audio crashes. So I'm sure the Kerio is causing the BSOD's. I did try two other firewalls. I originally used Norton Personal Firewall and had no BSOD's with Creative DVD. I dumped all Norton software for better system performance, but no BSOD's with Norton and the default Windows firewall gave no problems either. So i guess I'll wait until Kerio releases another beta version to determine if the software conflict is resolved.