Audigy Platinum EX external I\O not working

Sa3atsky · Nov 12, 2008, 10:27 PM

Hi, I have an Audigy 1 Platinum EX and the external I\O is not giving me any signs of life, no optical light, headphone out doesnt work.. Soundcard itself works fine... I have The KX 3545 driver right now, i have also tried the last stable driver (3541) with the exact same problem. Would appreciate the help..

peate · Nov 13, 2008, 01:54 AM

I presume you checked the power cable?

Sa3atsky · Nov 13, 2008, 01:58 AM

the external I\O only has an "audigy extension cable" and ofcourse the firewire, both of which are hooked up firmly

Russ · Nov 13, 2008, 04:19 AM

Does kX detect it?

Choose "About..." from the kX context menu and scroll down to "Hardware / Software configuration" and see if it sows anything for "DB Name" (i.e. my audigy with the drivebay shows: "DB Name:LiveBay2").

Sa3atsky · Nov 13, 2008, 04:22 AM

Hi Russ, yeah i think it detects it, heres what it says:

----Hardware / Software configuration---------------
Driver Name:kX Audio Driver (Debug)
Driver Date: Aug 15 2008 14:47:58
Driver Version: 5.10.00.3545 - debug
DB Name:LiveBay1
SB0090 10k2 [ff80]
PCI Information:
Device: 41102 Subsys: 511102 ChipRev: 3
Card is '10k2'
Card has MPU device
Card model is '5.1'
Card HAS AC97 codec
Codec name: TriTech TR A5/CT1297 TAT
3D Extension: No 3D Stereo Enhancement
Codec is 1.0 compliant
Capabilities[0] :
DAC resolutions : -16-bit-
ADC resolutions : -16-bit-
Ext Capabilities [0]:
Port: ff80 Irq: 0xa(10)
Playback buffer: 20a0
Record buffer: 4000
Number of AC3 buffers: 4
Tank memory: 256 kb
GSIF buffer: 256 samples
OS version: [2 5 1 Service Pack 3; 2 5 1 Service Pack 3; 156 148]
----------------------------------------------------

Russ · Nov 13, 2008, 04:34 AM

I guess with the external I/O, the power needs to be connected to the Audigy Extension Card, do you have the power connected there?

(Here is the manual that I am looking at for that model, maybe it will be useful to you to verify connections, etc.)

Sa3atsky · Nov 13, 2008, 05:38 AM

my bad, turns out the power cable wasn't connected at all, and all this time I was thinking it was gonna run off PCI motherboard power! quite careless indeed..
Thanks for the manual mate, everythings working great! although I hear a very subtle digital noise when the headphones got no music on, volume too low to notice with music on. am gonna clear the table to cancel out any interference ..

Russ · Nov 13, 2008, 04:32 PM

Hehe, I am glad that you got it working.

When in doubt, checking the manual is always a good idea.

Nov 12, 2008, 10:27 PM	#1
Sa3atsky DriverHeaven Junior Member Join Date: Nov 2004 Posts: 28 Rep Power: 0	Audigy Platinum EX external I\O not working Hi, I have an Audigy 1 Platinum EX and the external I\O is not giving me any signs of life, no optical light, headphone out doesnt work.. Soundcard itself works fine... I have The KX 3545 driver right now, i have also tried the last stable driver (3541) with the exact same problem. Would appreciate the help..

Nov 13, 2008, 01:54 AM	#2
peate HardwareHeaven Senior Member Join Date: Oct 2003 Posts: 409 Rep Power: 57	Re: Audigy Platinum EX external I\O not working I presume you checked the power cable?

Nov 13, 2008, 01:58 AM	Thread Starter #3
Sa3atsky DriverHeaven Junior Member Join Date: Nov 2004 Posts: 28 Rep Power: 0	Re: Audigy Platinum EX external I\O not working the external I\O only has an "audigy extension cable" and ofcourse the firewire, both of which are hooked up firmly

Nov 13, 2008, 04:19 AM	#4
Russ HardwareHeaven Extreme Member Join Date: Jan 2005 Posts: 5,561 Rep Power: 62	Re: Audigy Platinum EX external I\O not working Does kX detect it? Choose "About..." from the kX context menu and scroll down to "Hardware / Software configuration" and see if it sows anything for "DB Name" (i.e. my audigy with the drivebay shows: "DB Name:LiveBay2").

Nov 13, 2008, 04:22 AM	Thread Starter #5
Sa3atsky DriverHeaven Junior Member Join Date: Nov 2004 Posts: 28 Rep Power: 0	Re: Audigy Platinum EX external I\O not working Hi Russ, yeah i think it detects it, heres what it says: ----Hardware / Software configuration--------------- Driver Name:kX Audio Driver (Debug) Driver Date: Aug 15 2008 14:47:58 Driver Version: 5.10.00.3545 - debug DB Name:LiveBay1 SB0090 10k2 [ff80] PCI Information: Device: 41102 Subsys: 511102 ChipRev: 3 Card is '10k2' Card has MPU device Card model is '5.1' Card HAS AC97 codec Codec name: TriTech TR A5/CT1297 TAT 3D Extension: No 3D Stereo Enhancement Codec is 1.0 compliant Capabilities[0] : DAC resolutions : -16-bit- ADC resolutions : -16-bit- Ext Capabilities [0]: Port: ff80 Irq: 0xa(10) Playback buffer: 20a0 Record buffer: 4000 Number of AC3 buffers: 4 Tank memory: 256 kb GSIF buffer: 256 samples OS version: [2 5 1 Service Pack 3; 2 5 1 Service Pack 3; 156 148] ----------------------------------------------------

Nov 13, 2008, 04:34 AM	#6
Russ HardwareHeaven Extreme Member Join Date: Jan 2005 Posts: 5,561 Rep Power: 62	Re: Audigy Platinum EX external I\O not working I guess with the external I/O, the power needs to be connected to the Audigy Extension Card, do you have the power connected there? (Here is the manual that I am looking at for that model, maybe it will be useful to you to verify connections, etc.)

Nov 13, 2008, 05:38 AM	Thread Starter #7
Sa3atsky DriverHeaven Junior Member Join Date: Nov 2004 Posts: 28 Rep Power: 0	Re: Audigy Platinum EX external I\O not working my bad, turns out the power cable wasn't connected at all, and all this time I was thinking it was gonna run off PCI motherboard power! quite careless indeed.. Thanks for the manual mate, everythings working great! although I hear a very subtle digital noise when the headphones got no music on, volume too low to notice with music on. am gonna clear the table to cancel out any interference ..

Nov 13, 2008, 04:32 PM	#8
Russ HardwareHeaven Extreme Member Join Date: Jan 2005 Posts: 5,561 Rep Power: 62	Re: Audigy Platinum EX external I\O not working Hehe, I am glad that you got it working. When in doubt, checking the manual is always a good idea.