3550 x64 crashes CT ASIO services

John141 · Feb 17, 2010, 11:25 AM

Windows 7 Professional x64
6 Gig Ram
SB0244 as kX 3550 host card
EMU 1616m also on system

Problem: After installing 3550 x64, it messes up my Creative ASIO services. When starting a host such as SoundForge 10 or Sonar, I get warning popups that 'Creative ASIO devices have changed, you may need to restart this application'. Of course, restarting does nothing to help.

This did not happen with the x86 version of the 3550 driver, which I tested happily alongside my 1616m in Win 7 Enterprise RC x86. I also use kx 3545 alongside the same 1616m card on a Windows XP x86 boot to the same system. No ASIO problems there.

Anyone experience the same ASIO conflicts with a kX/EMU side-by-side setup?

John141 · Feb 19, 2010, 03:45 PM

Update:
I tried this on my Vista x64 and exactly the same thing happened, so its not a Win 7 thing, its an issue of the 3550 x64 driver ASIO messing up Creative ASIO for the EMU card.
In the meantime I've disabled the SB0244 card and I'll wait patiently for an update or repair for the x64 3550 driver.

thomasabarnes · Feb 19, 2010, 05:32 PM

kX is now compatible with the EMU cards, so it's no wonder you're experiencing this issue. It appears that the kX installation is also trying to install the kX driver for the EMU card, as well as the SB 0244. If I understand you correctly, you are trying to use the EMU drivers for the 1616m and the kX drivers for the other card.

If so, you should try this:

Without kX installed, make sure the EMU drivers are installed and working correctly for the 1616m. Go to Device Manager and under Sound, Video, and Game Controllers rightclick on the EMU card and Disable it. Now, install the kX driver for the other card, and make sure the other card is working correctly.

Once you know the other card is working correctly, go back to Device Manager and rightclick on the 1616m and Enable it. Now, check to see if both cards are working correctly?

John141 · Feb 20, 2010, 02:29 PM

Thanks Thomasbarnes for the feedback. After almost two whole days of testing I've managed to make progress. Your advice is not far from what I did, but the problem seems to be the opposite - ie Creative drivers being 'Plug n Play installed' on the SB0244 card as soon as its detected. So, to make it easier for other people wanting to use an EMU card next to a kX card, I'll summarise what I did:

From a fresh install, install the EMU card. Now install the EMU drivers (2.1) and Apps. Restart Windows and the EMU setup should be working fine.
Shut down Windows and physically install the kX card.
Restart Windows in Safe Mode. In this mode audio services are not running and this is key. The PnP OS will still install CT Audigy drivers for the 10k2 card, but this is not a problem (if you are using a 10k1 card this may not happen).
Install kX driver in Safe Mode. Do the manual PATH item and the manual registration of the ASIO.DLL. Add the kXASIO registration key to the WINDOWS\RUN part of the registry (these steps are explained perfectly well elswhere in this forum).
Go to Device Manager and if you see any sound card related devices under 'Other Devices', disable them. In the case of my SB0244 card there is a 'PCI Input Device' and an 'Unknown Device' that I disabled. Whether this step is absolutely necessary I don't know, but after losing two days I'm not taking chances.
Restart Windows & CT ASIO services now work, as well as the kX Card.

As great as this is for me, there is still a catch. The kX ASIO panel doesn't work despite the steps above, nor does kXASIO show under SoundForge 10. Why am I still relatively happy? Because my chosen DAW, Sonar, only works with one ASIO client at a time anyway, and I mainly want the kX card for DSP work via SPDIF.

Of course I'd be happy if these issues are taken into account in the next release of the driver.

thomasabarnes · Feb 20, 2010, 03:09 PM

Is Soundforge 10 a nitive 64 Bit app? Don't know if you already know this, but the kX x64 driver is only compatible with native 64 Bit programs.

Are you saying you can't pull up the kX control panel in SONAR under Options/Audio General tab when you click on the ASIO Panel button on the General tab? Nor can you pull up the kX ASIO Control panel when SONAR is closed and you rightclick on the kX icon in the taskbar and go to Settings/ASIO Control Panel?

Tyrsonswood · Feb 20, 2010, 03:10 PM

Many if not most DAWs will only use one ASIO client at a time if I'm not mistaken. Glad you got both running side by side though..... thanks for the write up.

John141 · Feb 21, 2010, 01:34 PM

thomasabarnes wrote:

Quote:

Is Soundforge 10 a nitive 64 Bit app? Don't know if you already know this, but the kX x64 driver is only compatible with native 64 Bit programs.

Nope it isn't. I need to be honest that my knowledge of 32 vs 64 bit apps and their respective implementation is not at the level of experienced members of this forum. SoundForge installs under 'Program Files (x86)'. I have yet to install Sonar 8, which is a native 64 bit app. Once I do that I'll report back. It could well be that kX ASIO does not show under the SoundForge Audio setup due to it being only available to 64 bit native apps.

One thing I can do is route SoundForge to the kX card through MS Sound Mapper, but Master Mixer is noisy as others have found. Wave Out 2/3 seems to be clean though.

Quote:

Are you saying you can't pull up the kX control panel in SONAR under Options/Audio General tab when you click on the ASIO Panel button on the General tab? Nor can you pull up the kX ASIO Control panel when SONAR is closed and you rightclick on the kX icon in the taskbar and go to Settings/ASIO Control Panel?

Still have to install Sonar, so I can't answer that question yet, but hopefully by the end of today I'll know. Will report back by editing this post.

Tyrsonswood wrote:

Quote:

Many if not most DAWs will only use one ASIO client at a time if I'm not mistaken. Glad you got both running side by side though..... thanks for the write up.

I'll keep the forum posted on general progress, its the least I can do.

A small observation: unless I edit Windows\Run registry settings so that the kX mixer run command line falls above the CT ASIO registration line, the kX tray icon does not appear. Everything else works, but you can only access the kX root menu by right-clicking anywhere on the kX Mixer window.

A final thought - contrary to the title of this thread, I now know that kX 3550 itself does not crash CT ASIO services, what crashes them is the presence of another creative card besided the 1010 card. The evidence of this is the fact that CT ASIO stops working when Windows auto installs the Audigy 2 driver on the SB0244 card when it detects it at startup. In summary, the problem is not having kX, its having two creative cards.

thomasabarnes · Feb 21, 2010, 01:54 PM

Hi John:

Thanks for the report. In my above post when I refer to SONAR, I mean SONAR x64. So, if you install the x64 version of SONAR, you should be OK using the kX ASIO driver, but I've been experiencing some slugishness when arming/disarming tracks for recording using the kX Driver and SONAR x64 8.5.2 and 8.5.3.

Your kX ASIO issue with Soundforge 10 is surely because it's not a native x64 program. I will be waiting for you to report back after you install SONAR x64.

John141 · Feb 27, 2010, 03:13 PM

thomasbarnes wrote:

Quote:

Thanks for the report. In my above post when I refer to SONAR, I mean SONAR x64. So, if you install the x64 version of SONAR, you should be OK using the kX ASIO driver, but I've been experiencing some slugishness when arming/disarming tracks for recording using the kX Driver and SONAR x64 8.5.2 and 8.5.3.

Your kX ASIO issue with Soundforge 10 is surely because it's not a native x64 program. I will be waiting for you to report back after you install SONAR x64.

You are 100% correct. Having installed the x64 version of Sonar 8 I can confirm that it works fine with the kX x64 driver 3550. Of course the usual Sonar restriction applies that you can only use one ASIO client at a time.

Another interesting but minor issue: I can't access the kX ASIO panel from the kX mixer menu (despite explicit registration of the dll etc..) BUT I can access it from within Sonar after denoting kX ASIO as the audio driver mode.

thomasabarnes · Feb 28, 2010, 03:20 AM

Thanks for reporting back.

As for not being able to access the kX ASIO CP, make sure SONAR is closed when you want to access the kX ASIO CP by rightclicking the kX icon in the taskbar and navigating to Settings/ASIO Control Panel.

I'm not certain, but I think it's meant to work that way (meaning when SONAR is open, a user has to access the ASIO CP from within SONAR), but if SONAR is closed, you should be able to open the ASIO CP by navigating from the kX icon in the taskbar.

If SONAR is open, I cannot open the kX ASIO CP by navigating to it from the kX icon in the taskbar;I have to access the kX ASIO CP from within SONAR.

Feb 17, 2010, 11:25 AM	#1
John141 HardwareHeaven Newbie Join Date: May 2008 Posts: 18 Rep Power: 0	3550 x64 crashes CT ASIO services Windows 7 Professional x64 6 Gig Ram SB0244 as kX 3550 host card EMU 1616m also on system Problem: After installing 3550 x64, it messes up my Creative ASIO services. When starting a host such as SoundForge 10 or Sonar, I get warning popups that 'Creative ASIO devices have changed, you may need to restart this application'. Of course, restarting does nothing to help. This did not happen with the x86 version of the 3550 driver, which I tested happily alongside my 1616m in Win 7 Enterprise RC x86. I also use kx 3545 alongside the same 1616m card on a Windows XP x86 boot to the same system. No ASIO problems there. Anyone experience the same ASIO conflicts with a kX/EMU side-by-side setup?

Feb 19, 2010, 03:45 PM	Thread Starter #2
John141 HardwareHeaven Newbie Join Date: May 2008 Posts: 18 Rep Power: 0	Re: 3550 x64 crashes CT ASIO services Update: I tried this on my Vista x64 and exactly the same thing happened, so its not a Win 7 thing, its an issue of the 3550 x64 driver ASIO messing up Creative ASIO for the EMU card. In the meantime I've disabled the SB0244 card and I'll wait patiently for an update or repair for the x64 3550 driver.

Feb 19, 2010, 05:32 PM	#3
thomasabarnes Long Time ***** Friend Join Date: Jan 2003 Location: USA Posts: 1,375 Rep Power: 0 System Specs	Re: 3550 x64 crashes CT ASIO services kX is now compatible with the EMU cards, so it's no wonder you're experiencing this issue. It appears that the kX installation is also trying to install the kX driver for the EMU card, as well as the SB 0244. If I understand you correctly, you are trying to use the EMU drivers for the 1616m and the kX drivers for the other card. If so, you should try this: Without kX installed, make sure the EMU drivers are installed and working correctly for the 1616m. Go to Device Manager and under Sound, Video, and Game Controllers rightclick on the EMU card and Disable it. Now, install the kX driver for the other card, and make sure the other card is working correctly. Once you know the other card is working correctly, go back to Device Manager and rightclick on the 1616m and Enable it. Now, check to see if both cards are working correctly? __________________ May a song always touch you in a positive way. SONAR X1D Expanded, Windows 7 Pro 64Bit, MOTU UltraLite MK3, 150 GB HDD, 250 GB HDD, 1 TB x2 HDD 7200 rpm My Music Production: Top 40, Contemporary Christian, Pop/Rock, Decent Rap, Inspirationals, and Children Songs

Feb 20, 2010, 02:29 PM	Thread Starter #4
John141 HardwareHeaven Newbie Join Date: May 2008 Posts: 18 Rep Power: 0	Re: 3550 x64 crashes CT ASIO services Thanks Thomasbarnes for the feedback. After almost two whole days of testing I've managed to make progress. Your advice is not far from what I did, but the problem seems to be the opposite - ie Creative drivers being 'Plug n Play installed' on the SB0244 card as soon as its detected. So, to make it easier for other people wanting to use an EMU card next to a kX card, I'll summarise what I did: From a fresh install, install the EMU card. Now install the EMU drivers (2.1) and Apps. Restart Windows and the EMU setup should be working fine. Shut down Windows and physically install the kX card. Restart Windows in Safe Mode. In this mode audio services are not running and this is key. The PnP OS will still install CT Audigy drivers for the 10k2 card, but this is not a problem (if you are using a 10k1 card this may not happen). Install kX driver in Safe Mode. Do the manual PATH item and the manual registration of the ASIO.DLL. Add the kXASIO registration key to the WINDOWS\RUN part of the registry (these steps are explained perfectly well elswhere in this forum). Go to Device Manager and if you see any sound card related devices under 'Other Devices', disable them. In the case of my SB0244 card there is a 'PCI Input Device' and an 'Unknown Device' that I disabled. Whether this step is absolutely necessary I don't know, but after losing two days I'm not taking chances. Restart Windows & CT ASIO services now work, as well as the kX Card. As great as this is for me, there is still a catch. The kX ASIO panel doesn't work despite the steps above, nor does kXASIO show under SoundForge 10. Why am I still relatively happy? Because my chosen DAW, Sonar, only works with one ASIO client at a time anyway, and I mainly want the kX card for DSP work via SPDIF. Of course I'd be happy if these issues are taken into account in the next release of the driver.

Feb 20, 2010, 03:09 PM	#5
thomasabarnes Long Time ***** Friend Join Date: Jan 2003 Location: USA Posts: 1,375 Rep Power: 0 System Specs	Re: 3550 x64 crashes CT ASIO services Is Soundforge 10 a nitive 64 Bit app? Don't know if you already know this, but the kX x64 driver is only compatible with native 64 Bit programs. Are you saying you can't pull up the kX control panel in SONAR under Options/Audio General tab when you click on the ASIO Panel button on the General tab? Nor can you pull up the kX ASIO Control panel when SONAR is closed and you rightclick on the kX icon in the taskbar and go to Settings/ASIO Control Panel? __________________ May a song always touch you in a positive way. SONAR X1D Expanded, Windows 7 Pro 64Bit, MOTU UltraLite MK3, 150 GB HDD, 250 GB HDD, 1 TB x2 HDD 7200 rpm My Music Production: Top 40, Contemporary Christian, Pop/Rock, Decent Rap, Inspirationals, and Children Songs

Feb 21, 2010, 01:54 PM	#8
thomasabarnes Long Time ***** Friend Join Date: Jan 2003 Location: USA Posts: 1,375 Rep Power: 0 System Specs	Re: 3550 x64 crashes CT ASIO services Hi John: Thanks for the report. In my above post when I refer to SONAR, I mean SONAR x64. So, if you install the x64 version of SONAR, you should be OK using the kX ASIO driver, but I've been experiencing some slugishness when arming/disarming tracks for recording using the kX Driver and SONAR x64 8.5.2 and 8.5.3. Your kX ASIO issue with Soundforge 10 is surely because it's not a native x64 program. I will be waiting for you to report back after you install SONAR x64. __________________ May a song always touch you in a positive way. SONAR X1D Expanded, Windows 7 Pro 64Bit, MOTU UltraLite MK3, 150 GB HDD, 250 GB HDD, 1 TB x2 HDD 7200 rpm My Music Production: Top 40, Contemporary Christian, Pop/Rock, Decent Rap, Inspirationals, and Children Songs

Feb 28, 2010, 03:20 AM	#10
thomasabarnes Long Time ***** Friend Join Date: Jan 2003 Location: USA Posts: 1,375 Rep Power: 0 System Specs	Re: 3550 x64 crashes CT ASIO services Thanks for reporting back. As for not being able to access the kX ASIO CP, make sure SONAR is closed when you want to access the kX ASIO CP by rightclicking the kX icon in the taskbar and navigating to Settings/ASIO Control Panel. I'm not certain, but I think it's meant to work that way (meaning when SONAR is open, a user has to access the ASIO CP from within SONAR), but if SONAR is closed, you should be able to open the ASIO CP by navigating from the kX icon in the taskbar. If SONAR is open, I cannot open the kX ASIO CP by navigating to it from the kX icon in the taskbar;I have to access the kX ASIO CP from within SONAR. __________________ May a song always touch you in a positive way. SONAR X1D Expanded, Windows 7 Pro 64Bit, MOTU UltraLite MK3, 150 GB HDD, 250 GB HDD, 1 TB x2 HDD 7200 rpm My Music Production: Top 40, Contemporary Christian, Pop/Rock, Decent Rap, Inspirationals, and Children Songs