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Nov 26, 2009, 02:38 PM
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#1 |
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DriverHeaven Newbie
Join Date: Nov 2009
Posts: 1
Rep Power: 0  |
Crash while cleaning after latest DC update
I'm not sure when the most recent update to DriverCleaner took place was, but I wanted to try the new 195.62 WHQL drivers so I uninstalled the old driver, fired up DC, updated, and then booted back in Safe Mode. I selected every nVIDIA profile, and the Ageia one; the scan only took a few seconds to complete, which was odd ... Then when I clicked clean, the program crashed. Again, this only started happening after downloading the latest DC core updates via the auto-update.
I tracked the actual "profile" down to the nVIDIA specific driver. The PhysX, Control Panel, WDM, etc, all work fine if you select/clean them. I'm running Win7 x64; I don't think any other system spec is useful for this issue. Thanks. *Didn't even see the other post about the crashing issue; my bad 
Last edited by FTProtocal; Nov 26, 2009 at 02:41 PM. Reason: Repeat post |
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Nov 26, 2009, 03:14 PM
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#2 |
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Driver Cleaner Maker
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Re: Crash while cleaning after latest DC update
I really need to know which version of the program you are using, so could you please check that and post that?
Could you also send me an email with the message it gives or a screenshot of the error to info at drivercleaner dot net
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Last edited by Spike; Nov 26, 2009 at 03:35 PM. |
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Nov 26, 2009, 05:55 PM
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#3 |
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HardwareHeaven Junior Member
Join Date: Jan 2006
Posts: 44
Rep Power: 0 |
Re: Crash while cleaning after latest DC update
I think he's using the latest 3.2.4.0
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Nov 27, 2009, 02:25 PM
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#4 |
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HardwareHeaven Newbie
Join Date: Oct 2006
Posts: 3
Rep Power: 0 |
Re: Crash while cleaning after latest DC update
Hi Spike, I'm also experiencing the same issue with Windows 7 64bit, it works fine with Windows 7 32bit, the version of DH Driver Cleaner.NET i'm using is the latest build (3.4.2.0)
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Gigabyte GA-EP45-UD3LR Intel Core 2 Duo E6850 Zelman CNPS9500 AT Patriot Viper PC2-6400 2x2GB BFG GeForce 9800 GT OC2 512MB Enermax Galaxy DXX EGX1000EWL 1000W Western Digital Raptor WD1500ADFD x3 Pioneer DVR-116DBK x2 CoolerMaster Stacker STC-T01 |
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Dec 2, 2009, 02:47 AM
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#5 |
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HardwareHeaven Extreme Member
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Re: Crash while cleaning after latest DC update
I get a crash after the last update too. When i try to clean I get hit with this;
 thanks, hope it helps Edit- this is on version 3.4.2.0 |
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Dec 3, 2009, 06:06 PM
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#6 |
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HardwareHeaven Senior Member
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Re: Crash while cleaning after latest DC update
Are you all running UAC enabled?
Have you tried running as admin?
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Dec 4, 2009, 05:22 PM
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#7 |
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Driver Cleaner Maker
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Re: Crash while cleaning after latest DC update
I reverted back to 3.4.0.0 for now, because i need to look into this, but i have tried this on several systems i own and on none of them i have this problem. I haven't tested it yet on Windows 7, so not sure if it only happens on windows 7 64 bits or not. Hope to be able to test it soon.
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Dec 4, 2009, 05:57 PM
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#8 | |
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HardwareHeaven Extreme Member
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Re: Crash while cleaning after latest DC update
Quote:
Thanks for the hard work Spike, it probably is a 7 thing. |
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Dec 5, 2009, 09:26 AM
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#9 |
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HardwareHeaven Senior Member
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Re: Crash while cleaning after latest DC update
It's not a windows 7 thing I just tried using my copy and it went right through. to be clear however I have UAC totally disabled.
I'm using 64 bit W7 I just noticed you reverted, forgive me. I is blind.
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Last edited by SeraphicSorcerer; Dec 5, 2009 at 09:32 AM. Reason: Edit |
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Dec 6, 2009, 09:57 PM
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#10 |
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HardwareHeaven Newbie
Join Date: Oct 2006
Posts: 3
Rep Power: 0 |
Re: Crash while cleaning after latest DC update
Version 3.4.2.0 crashes on my Windows 7 64bit install even with UAC disable, also, UAC is the first thing i disable to avoid issues such as this, i'm also running as admin.
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Gigabyte GA-EP45-UD3LR Intel Core 2 Duo E6850 Zelman CNPS9500 AT Patriot Viper PC2-6400 2x2GB BFG GeForce 9800 GT OC2 512MB Enermax Galaxy DXX EGX1000EWL 1000W Western Digital Raptor WD1500ADFD x3 Pioneer DVR-116DBK x2 CoolerMaster Stacker STC-T01 |
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Jan 1, 2010, 04:00 PM
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#11 |
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HardwareHeaven Newbie
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Re: Crash while cleaning after latest DC update
I too have crashing problem, not sure if it's the same thing tough. I'm running Windows 7 x64 and UAC is disabled.
When cleaning creatives driver it hangs here (I can hear error sound but nothing pops up and I have to use task manager to kill application):  If I do not force quite the application and just log out, this error screen pops up for short period of time (managed to take a screen shot of it using FRAPS).  If I select Creative Audio Lite it finishes cleaning but doesn't delete those registry entries (either but at least it doesn't crash) and get the following error log (see bellow).  I can not post the whole log because of character limitation but the error is always the same. Code:
---- Library 2.0.14970.3408 ---- Time: 17:49:37 Location: DeleteKey Exception: ThrowArgumentException Error: Cannot delete a subkey tree because the subkey does not exist. Extra: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\PCI\VEN_1102&DEV_0004&SUBSYS_20021102&REV_04 Trace: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey) at DCLibrary.clsRegistry.DeleteKey(String lngRootKey, String strKey, Boolean bRecursive) -------------------------------------------------------- ---- Library 2.0.14970.3408 ---- Time: 17:49:37 Location: DeleteKey Exception: ThrowArgumentException Error: Cannot delete a subkey tree because the subkey does not exist. Extra: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CTAC32K Trace: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey) at DCLibrary.clsRegistry.DeleteKey(String lngRootKey, String strKey, Boolean bRecursive) -------------------------------------------------------- ---- Library 2.0.14970.3408 ---- Time: 17:49:37 Location: DeleteKey Exception: ThrowArgumentException Error: Cannot delete a subkey tree because the subkey does not exist. Extra: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CTPRXY2K Trace: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey) at DCLibrary.clsRegistry.DeleteKey(String lngRootKey, String strKey, Boolean bRecursive) -------------------------------------------------------- ---- Library 2.0.14970.3408 ---- Time: 17:49:37 Location: DeleteKey Exception: ThrowArgumentException Error: Cannot delete a subkey tree because the subkey does not exist. Extra: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_CTSFM2K Trace: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey) at DCLibrary.clsRegistry.DeleteKey(String lngRootKey, String strKey, Boolean bRecursive) -------------------------------------------------------- ---- Library 2.0.14970.3408 ---- Time: 17:49:37 Location: DeleteKey Exception: ThrowArgumentException Error: Cannot delete a subkey tree because the subkey does not exist. Extra: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_HA10KX2K Trace: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey) at DCLibrary.clsRegistry.DeleteKey(String lngRootKey, String strKey, Boolean bRecursive) -------------------------------------------------------- ---- Library 2.0.14970.3408 ---- Time: 17:49:37 Location: DeleteKey Exception: ThrowArgumentException Error: Cannot delete a subkey tree because the subkey does not exist. Extra: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_HAP16V2K Trace: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey) at DCLibrary.clsRegistry.DeleteKey(String lngRootKey, String strKey, Boolean bRecursive) -------------------------------------------------------- ---- Library 2.0.14970.3408 ---- Time: 17:49:37 Location: DeleteKey Exception: ThrowArgumentException Error: Cannot delete a subkey tree because the subkey does not exist. Extra: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_OSSRV Trace: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey) at DCLibrary.clsRegistry.DeleteKey(String lngRootKey, String strKey, Boolean bRecursive) -------------------------------------------------------- ---- Library 2.0.14970.3408 ---- Time: 17:49:37 Location: DeleteKey Exception: ThrowArgumentException Error: Cannot delete a subkey tree because the subkey does not exist. Extra: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\PCI\VEN_1102&DEV_0004&SUBSYS_20021102&REV_04 Trace: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey) at DCLibrary.clsRegistry.DeleteKey(String lngRootKey, String strKey, Boolean bRecursive) -------------------------------------------------------- ---- Library 2.0.14970.3408 ---- Time: 17:49:38 Location: DeleteKey Exception: ThrowArgumentException Error: Cannot delete a subkey tree because the subkey does not exist. Extra: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_CTAC32K Trace: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey) at DCLibrary.clsRegistry.DeleteKey(String lngRootKey, String strKey, Boolean bRecursive) -------------------------------------------------------- ---- Library 2.0.14970.3408 ---- Time: 17:49:38 Location: DeleteKey Exception: ThrowArgumentException Error: Cannot delete a subkey tree because the subkey does not exist. Extra: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_CTPRXY2K Trace: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey) at DCLibrary.clsRegistry.DeleteKey(String lngRootKey, String strKey, Boolean bRecursive) -------------------------------------------------------- ---- Library 2.0.14970.3408 ---- Time: 17:49:38 Location: DeleteKey Exception: ThrowArgumentException Error: Cannot delete a subkey tree because the subkey does not exist. Extra: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_CTSFM2K Trace: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey) at DCLibrary.clsRegistry.DeleteKey(String lngRootKey, String strKey, Boolean bRecursive) -------------------------------------------------------- Last edited by Anarion; Jan 1, 2010 at 04:12 PM. |
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Jan 2, 2010, 09:34 AM
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#12 |
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Driver Cleaner Maker
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Re: Crash while cleaning after latest DC update
Hi,
thank you very much for that, because i think the subinacl is causing the problems on windows 7, will try to find a solution and update my program.
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Jan 2, 2010, 10:21 AM
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#13 |
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HardwareHeaven Newbie
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Re: Crash while cleaning after latest DC update
It definitely looks like that's the issue.
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Jan 14, 2010, 03:34 PM
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#14 |
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HardwareHeaven Newbie
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Re: Crash while cleaning after latest DC update
I am having this problem also. I have v3.4.2.0. OS is windows 7 ultimate x64. I’m not sure how to find the older versions as mentioned in this post that are suggested. Any help or advice is welcome and appreciated. Thanks
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Jan 14, 2010, 04:51 PM
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#15 |
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Driver Cleaner Maker
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Re: Crash while cleaning after latest DC update
Hi,
to find the older version use the link in the email to download that. It is reverted back to the older version.
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Jan 14, 2010, 07:29 PM
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#16 | |
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HardwareHeaven Newbie
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Re: Crash while cleaning after latest DC update
Quote:
Thanks for the quick reply Spike. I sent you a PM. |
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Jan 19, 2010, 09:59 AM
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#17 |
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HardwareHeaven Newbie
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Re: Crash while cleaning after latest DC update
Any word as to when this issue will be fixed? I am not able to download the older version. The link in my email says that I have exceeded my download limit???
Spike, I sent you a PM but have not heard back yet. Any advice is welcome. |
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Jan 19, 2010, 08:51 PM
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#18 |
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Driver Cleaner Maker
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Re: Crash while cleaning after latest DC update
Hi,
i pmed you back but if you can pm me the email address used then i can reset the download count. Did you try what i suggested in my email? Try deleting the subinacl.exe from the Driver Cleaner.NET installation directory and see if the program works then. I heard that that file could give problems in windows 7.
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Jan 28, 2010, 07:38 PM
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#19 |
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Get off my lawn!
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Re: Crash while cleaning after latest DC update
So 3.4.0.0 works fine with Windows 7 64bit? Or when can we see a version "certified" for 7?
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Jan 29, 2010, 07:51 AM
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#20 |
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HardwareHeaven Junior Member
Join Date: Oct 2003
Location: Oregon, USA
Posts: 35
Rep Power: 0 |
Re: Crash while cleaning after latest DC update
Wondering the same thing here. Still sitting on 3.4.0.0, and now it seems it is NOT cleaning files properly.
In Windows 7 64-bit, after running the nVidia cleanings (all 7 of them) in Safe Mode, I'm seeing files left behind! In Program Files (x86) there is a NVIDIA folder with PhysX .dll files still there. Under users\all users there is a NVIDIA folder with some files in it as well. Those are just the places I've looked so far. If you want further details, I could run it all the way through again. I'm sadly forced to use another (free) product until this is fixed. I've spent an entire day trying to figure out why I was having video driver issues assuming DriverCleaner.net was doing its job. I've already bought DriverCleaner twice now (pre .net and .net, a long-time customer), and it feels like I've been had, especially since I have brought you business via recommendations to friends.
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BizSAR S/W Test Engineer |
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Jan 31, 2010, 09:11 AM
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#21 |
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Driver Cleaner Maker
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Re: Crash while cleaning after latest DC update
BizSar is it possible to make a list of things you found? Because i check my system and couldn't find that nvidia folder with physx files. WOuld help me if you could make a list with findings and mail it to info at drivercleaner dot net
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