Senor_Mota

I have recently had an Nvidia GTS 250 burn out on my board, with no damage to the mobo. I registered it they day I bought it, it came with a 3-year limited warranty. Since the burnout, I have applied REPEATEDLY at evga.com for a new card, only to keep receiving the same noreply@evga.com message stating that I should blow out my computer, clean it, and regularly monitor the temperature. I can't even get to a human being to escalate the issue, because all internal site matters are handled through automated e-mail responses. When I call their hotline, they tell me to keep waiting for a "confirmation e-mail" with a verification code for my original purchase, but as I said earlier, no dice.

I WANNA RIP ALL MY HAIR OUT!

__________________

OmegaRED

EVGA has good customer service, go to their forums and talk to one of the EVGA admins (send them PM's and start a thread) it'll get taken care of really quick. Weird that you can't start the RMA process I've done it before it's pretty easy.

__________________

Senor_Mota

Thanks man, I'll give it a shot!

__________________

Judas

i'm waiting 3 months to get ASus to pick up my laptop still......

__________________

Senor_Mota

LOL...I made a post in their forum, still haven't heard anything back yet.

This may be blasphemy...but Dell had better customer service, and they suck ass at being alive.

__________________

BiGBrOwNPimpsta

bake the card for 10 mins

__________________
Sound Blaster X-Fi Xtreme Music | Logitech Z-5500 THX 5.1 Surround Sound Speakers | 2 Lite-On 20x S-ATA Burners | Logitech G700 Mouse | Logitech MX5500 Bluetooth Keyboard

BlueMak

Back in 2006 IIRC, I emailed, twice (and IIRC they had an online form so that too), EVGA regarding my then new motherboard. I was very polite and detailed regarding the issue.
I don't remember any more what exactly was the issue, but basically they had 2 versions available of a specific model of mainboard, I bought the same model but my version had different things than either of the two versions, and yes lacking exactly what I Was looking for at the time and one of the reasons I bought it.

Want to guess how long it took them to get back to me?
Never, so yeah, I am soooo going to buy anything theirs again lol.

Keep trying, but don't be too surprised if they never get back to you. Good luck.

__________________

The people who are regarded as moral luminaries are those who forego ordinary pleasures themselves and find compensation in interfering with the pleasures of others(Bertrand Russell)"You go into Afghanistan, you got guys who slap women around for five years because they didn't wear a veil,You know, guys like that ain't got no manhood left anyway. So it's a hell of a lot of fun to shoot them." - Lt. Gen. James N. Mattis
This is slavery, not to speak one's thought. [Euripides-The Phoenician Women (c.411-409 B.C.)] http://www.macedonia.info/FALLACIESANDFACTS.htm Sic semper tyrannis.

BiGBrOwNPimpsta

honestly, on top of performance and quality i take customer service into huge concern now when buying tech shit. like i can get the best bang for the buck thats important, but a lifetime warranty when they do nothing and delay the RMA process (along with hassles) means nothing when you're screwed. BFG was a good example of f**kin me over, now they f**ked themselves over. Poor SCM (supply chain management) and CRM(customer relationship management) put them out of business...ASUS however is pretty good i personally find.

__________________
Sound Blaster X-Fi Xtreme Music | Logitech Z-5500 THX 5.1 Surround Sound Speakers | 2 Lite-On 20x S-ATA Burners | Logitech G700 Mouse | Logitech MX5500 Bluetooth Keyboard