Cannot Connect To Steam

Cube623

Today i finally bought half-life 2. But i've already fell at the first hurdle

Whenever i try to login to Steam it will say
my internet will start to work for 5 seconds then my internet will just sit idle, after about 30 seconds i then get an error basically saying that Steam cannot connect to the Steam Network.

But i've played Half Life 2 Demo with Steam before and that has worked fine before.

Also when i first ran Steam it updated Steam twice and it was able to connect to Steam to update fine with very fast download speed tbh

And also when it didn't work at first i though mabe i had got my password wrong so i clicked on the forgot password link and that worked fine and Steam sent me an e-mail saying my verification code and my security question so that worked as well.

Is Steam just not working atm or is there something wrong with my pc\router\isp?

Cheers
Cube623

p.s. I have allowed all the ports Steam reccomends me to allow in my router and i've temporarly disabled my firewall but Steam still doesn't work

p.p.s My ISP is Sky Broadband and my router is a Netgear DG834GT (Sky Version)

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WhO_KnOwS

Make sure that the router is not putting a PC into DMZ (Demilitarized zone). You must be behind the firewall on the router for steam to work correctly.

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Cube623

yes my router has DMZ disabled (for some reason i can't enable it lol)
and my pc is behind the firewall on the router

anyone got any ideas? as i am itching to play HL2!

Cube623

p.s anyone wouldn't happen to know how to disable the firewall on my netgear router? not permenantly but just to see if it is that causing the problems

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MIG-31

Same isp as im on

This is not aimed at a fix and is perhaps a little off topic.

I purchased Half-Life Source today via steam,seeing as this was much cheaper than ebay (inc p&p)... this was a little bit of a old style game a still wanted & loved.

I have the (upto) 16mb connection from sky's service.This has taken HLS at least 4 hours to download the decryption files required.HLS: Deathmatch has taken another 2 hours longer...

I not sure if it's a router problem or steams servers is running either slow or at a high capacity.

But i do have 1 problem with this router.every so often i need to disconnect the power cord periodically to reset the modem to regain access to the Internet.

And don't forget sky's bb service is only a couple of months old now,and this may still be a work in progress connection.As i can't access my own account to this day (after 2 months) regardless to 5 calls to tech support.

How do you access those options?

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Cube623

yeah Sky Broadband is still in learning mode and i have to disconnect my router every so often for it to work again.
But its good news for me at least! My Sky login doesn't work either (after 2 months as well) but i think the reason is that something has gone wrong back at Sky and i haven't been charged yet for my up to 16mb connection!!! So tbh i'm not complaining

To access the router the address for it is 192.168.0.1
the user is admin
the pass is sky
then it should log you into your router and you get pretty much the same menus as the normal netgear router except they've took out one of the menus so you can't use this router with another ISP

Anyway i've found out what the problem was but fixing it i don't know how to
It was my McAfee SecurityCenter (the version that you get from Sky) that was causing it.
But if i disable the firewall the problem still happens and someone reccommended disabling the piracy service but that didn't work as well but if I uninstall the whole program than Steam works.
But i would like to have McAfee installed on my pc so have McAfee released an update to fix it or is there a component that i can temporarily disable whilst loading Steam up?

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MIG-31

Much appreciation for the info you gave me in the quote.I looked around with no success from what i found.

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BlueMak

I don't know if this is going to help (propably not), I had problems connecting to Steam servers all day today. I sent a message to Steam support and just checked Steam and it works. Don't know what or who or why but it works. Good luck.

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Cube623

hmm ive decided to reinstall Mcafee and the minute i did Steam auto updated itself and now Steam works with Mcafee installed and running. So looks like Steam have released an update to fix it

ok thanks everyone, problem solved! This thread can be locked and you can throw away the key if you want to

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