EA Live support chat - oh boy

Zardon

Well I went on tonight to the EA Store to order a game for my brother under my own account (which he uses to play some games).

I ordered Command and Conquer: Kanes Wrath for him and when I went to buy it, it said "Thank you for your order. Your order is being processed and you will be notified of the result shortly."

The problem is the browser closed really quickly so I wasn't sure if I had did something wrong or not and I couldn't track it in my account and no email arrived. Anyhow, I tried it again and I got the same message but this time the browser window didn't close.

So I went into the EA support and opened up a ticket, which was still unresolved, so I thought I would try their live chat to get a faster response.

Here is the chat I had with one of their support representatives, I have removed some technical data from the chat to protect the account.

This happened over a period of 30 minutes or so....

Jac

I absolutely hate having to deal with customer service representatives as they are invariably dumber than petrified wood. Often I wonder if they are real people or just some kind of bot.

The only time I have used the live chat thing is on eBay and the guy on the other end seemed to take 10 minutes to type a simple sentemce. I asked him why it was taking so long for him to respond.

I avoid dealing with a human whenever possible.

Chaos

the intelligence of certain support staff is beyond belief

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comp_ali

i envy you for being so cool and not throwing some insults in the end

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Zardon

both codes arrived, so now it should be a relatively simple task of getting one of them refunded.

Well thats the theory !

BlueMak

I put the blame on you Allan.
For the experience you have, you should have gone there (chat) with only one goal, to cancel both? orders. You should have known that anything more complicated is bound to cause havoc among EA. Shame on you!

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The people who are regarded as moral luminaries are those who forego ordinary pleasures themselves and find compensation in interfering with the pleasures of others(Bertrand Russell)"You go into Afghanistan, you got guys who slap women around for five years because they didn't wear a veil,You know, guys like that ain't got no manhood left anyway. So it's a hell of a lot of fun to shoot them." - Lt. Gen. James N. Mattis
This is slavery, not to speak one's thought. [Euripides-The Phoenician Women (c.411-409 B.C.)] http://www.macedonia.info/FALLACIESANDFACTS.htm Sic semper tyrannis.

SeraphicSorcerer

Hahaha. It is his fault for expecting people to be as smart as he is.

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Judas

what a game..

oh wait that's EA's support...... i thought you were playing a typical EA game with glitches and bugs and it was just a reveiw.

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BlueMak

Hmm

"E A S'pport, It's in the GAME!!!"




BTW, what is the font you use there Allan? Really easy to read.

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The people who are regarded as moral luminaries are those who forego ordinary pleasures themselves and find compensation in interfering with the pleasures of others(Bertrand Russell)"You go into Afghanistan, you got guys who slap women around for five years because they didn't wear a veil,You know, guys like that ain't got no manhood left anyway. So it's a hell of a lot of fun to shoot them." - Lt. Gen. James N. Mattis
This is slavery, not to speak one's thought. [Euripides-The Phoenician Women (c.411-409 B.C.)] http://www.macedonia.info/FALLACIESANDFACTS.htm Sic semper tyrannis.

Zardon

Just Helvetica regular.

isaak

My only experience with "live" customer service was with mcafee because I was fed up with constantly having to "fix" the protection status everywhere few minutes. I wasn't sure if I could uninstall it then reinstall under the same serial code. I ended up just letting him take remote control over my computer because it was too hard to get him to understand.

BlueMak

Thank you.

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The people who are regarded as moral luminaries are those who forego ordinary pleasures themselves and find compensation in interfering with the pleasures of others(Bertrand Russell)"You go into Afghanistan, you got guys who slap women around for five years because they didn't wear a veil,You know, guys like that ain't got no manhood left anyway. So it's a hell of a lot of fun to shoot them." - Lt. Gen. James N. Mattis
This is slavery, not to speak one's thought. [Euripides-The Phoenician Women (c.411-409 B.C.)] http://www.macedonia.info/FALLACIESANDFACTS.htm Sic semper tyrannis.

Zardon

I think its just one of the Snow Leopard standard display fonts.

BlueMak

It reminds me a bit of the old Atari ST font, only better.

I changed my notepad to use HelveticaNeue LT 65 Medium.
The only Helvetica I have installed.

Using courier new for so long, it's a nice change.

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The people who are regarded as moral luminaries are those who forego ordinary pleasures themselves and find compensation in interfering with the pleasures of others(Bertrand Russell)"You go into Afghanistan, you got guys who slap women around for five years because they didn't wear a veil,You know, guys like that ain't got no manhood left anyway. So it's a hell of a lot of fun to shoot them." - Lt. Gen. James N. Mattis
This is slavery, not to speak one's thought. [Euripides-The Phoenician Women (c.411-409 B.C.)] http://www.macedonia.info/FALLACIESANDFACTS.htm Sic semper tyrannis.

slugbug

They don't use an Indian call center do they?