EA tells users to "try guessing" missing security key

**MIG-31** · Nov 4, 2008, 06:08 PM

Electronic Arts has misprinted CD keys on the manuals for Command and Conquer: Red Alert 3, leaving some consumers unable to play the game.

The CD keys should be 20 characters long, but due to a misprint, some manuals feature only 19 characters. However, the company's customer support service has suggested a simple solution – try guessing the missing digits.
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Source: Gamesindustry

**Mousey** · Nov 4, 2008, 06:16 PM

LOL Epic Fail

Judas · Nov 4, 2008, 06:52 PM

well 19 characters is better then none hey?

comp_ali · Nov 4, 2008, 07:24 PM

I wonder if they would miss more numbers and ask people to guess them and they will say it is willful to give users more fun and wasting their time
Or may be they may advise the users to download hackers keygen to the game

Stop It · Nov 4, 2008, 08:08 PM

Oh EA, you're finally making decent games but you still haven't the art of customer relations. Firstly your staunch support of SecuFail is alienating vast amounts of customers while pirates laugh at their cracked versions anyway, and your customer service...sucks.

Message to EA: Stop fighting with the consumer damnit.

Judas · Nov 4, 2008, 08:09 PM

i think EA has invented a new form of "easter egg"

Iria · Nov 4, 2008, 08:24 PM

And people wonder why piracy is so rampant. Even if you buy a game you can't play it ... hahahah.

Iria · Nov 4, 2008, 08:27 PM

Hmm, Kotaku has this story as well, and it seems the support page they linked to now says "Call Us" or "Email Us".

Stop It · Nov 4, 2008, 08:32 PM

Quote:

Originally Posted by Iria

Hmm, Kotaku has this story as well, and it seems the support page they linked to now says "Call Us" or "Email Us".

Good, although it shouldn't require a backlash to correct an issue that frankly beggars belief.

Nov 4, 2008, 06:08 PM	#1
MIG-31 HardwareHeaven News Mod Join Date: Dec 2002 Location: Nottingham,UK Posts: 55,779 Rep Power: 444 System Specs	EA tells users to "try guessing" missing security key Electronic Arts has misprinted CD keys on the manuals for Command and Conquer: Red Alert 3, leaving some consumers unable to play the game. The CD keys should be 20 characters long, but due to a misprint, some manuals feature only 19 characters. However, the company's customer support service has suggested a simple solution – try guessing the missing digits. ____________ Source: Gamesindustry __________________ Please Post Your News Submissions Here

Nov 4, 2008, 06:16 PM	#2
Mousey Synth's Long Lost Bro Join Date: Jan 2007 Location: Web Design Hell Posts: 7,156 Rep Power: 244 System Specs	Re: EA tells users to "try guessing" missing security key LOL Epic Fail __________________

Nov 4, 2008, 07:24 PM	#4
comp_ali Sniper Join Date: Aug 2008 Location: Egypt Posts: 10,441 Rep Power: 331 System Specs	Re: EA tells users to "try guessing" missing security key I wonder if they would miss more numbers and ask people to guess them and they will say it is willful to give users more fun and wasting their time Or may be they may advise the users to download hackers keygen to the game __________________

Nov 4, 2008, 08:08 PM	#5
Stop It HHs' Resident Kitty Lover Join Date: Oct 2004 Location: Biggleswade, UK Posts: 1,389 Rep Power: 73 System Specs	Re: EA tells users to "try guessing" missing security key Oh EA, you're finally making decent games but you still haven't the art of customer relations. Firstly your staunch support of SecuFail is alienating vast amounts of customers while pirates laugh at their cracked versions anyway, and your customer service...sucks. Message to EA: Stop fighting with the consumer damnit. __________________ Sig Courtesy of Mousey

Nov 4, 2008, 08:24 PM	#7
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 87	Re: EA tells users to "try guessing" missing security key And people wonder why piracy is so rampant. Even if you buy a game you can't play it ... hahahah.

Nov 4, 2008, 08:27 PM	#8
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 87	Re: EA tells users to "try guessing" missing security key Hmm, Kotaku has this story as well, and it seems the support page they linked to now says "Call Us" or "Email Us".