Audigy ZS Pl. Pro and 3539 : no headphones

3rik · Oct 17, 2007, 07:21 PM

Hi, I'm using 3539 with vista 32bits. I have an Audigy 2 ZS Platinum Pro and I can't manage to have sound when I plug my headphones.

Please help...

3rik

Robert McClelland · Oct 17, 2007, 09:10 PM

You have hook up headphone in your DSP to make your head phones to work.

3rik · Oct 18, 2007, 11:07 AM

Thank you, but how do I do that ?

3rik · Oct 18, 2007, 03:15 PM

Please help me I can't manage to figure out how to do...

Russ · Oct 18, 2007, 06:55 PM

Are you using the default DSP config? The default DSP config should have the necessary connections in place...

Robert McClelland · Oct 19, 2007, 04:38 AM

It's in your surround when you right click on your DSP. It's glad be back with Kx lol it sound so good

3rik · Oct 19, 2007, 09:39 AM

Quote:

Originally Posted by Russ

Are you using the default DSP config? The default DSP config should have the necessary connections in place...

It's the default setting I think because I've just installed the 3539 without tweaking it. No headphones when I plug them

3rik · Oct 19, 2007, 09:53 AM

Here is my kx dsp, what should Ido ? :
Hiboox : Hébergement gratuit d'image et photo - HibÔÔx

Russ · Oct 19, 2007, 08:30 PM

As far as I know, you should not have to do anything in the DSP...

Make sure the headphones are connected to the correct jack.
Make sure that the Master volume control knob is not muted.

3rik · Oct 22, 2007, 10:06 AM

I've installed creative drivers to check that the problem is not hardware. Headphones work with it.

I really don't know what to do...

3rik

Russ · Oct 23, 2007, 12:34 AM

I do not know, it would be helpful if someone with the Audigy 2 ZS Platinum Pro could reply (and confirm whether the headphones work for them with kX, etc.).

Aside from the above:

Verify that the Headphones volume slider on the Ins and Outs page of kxmixer is not muted, and the volume level is set to an audible level.

Verify that you see a signal on the 'peak' plugin in the DSP when testing the headphones.

Does the External I/O module thingy work (with kX), other than the headphones (inputs, etc)?

Open kX's 'About' Window, click on the 'Copy to Clipboard' button, and paste the copied info here.

3rik · Oct 25, 2007, 08:08 PM

Well...
- The microphone input on the audigy box works well I can record
- I haven't tested "line in 2"

Here is what I have in the "about" section :
----Hardware / Software configuration---------------
Nom du pilote:kX Audio Driver (Debug)
Date du pilote: Aug 24 2007 17:27:15
Version du pilote: 5.10.00.3539 - debug
Nom de la carte fille:Aud2ELiveBay
SB0360 10k2 [e880]
PCI Information:
Device: 41102 Subsys: 20011102 ChipRev: 4
La carte a un processeur Emu '10k2'
Card has MPU device
Carte compatible '5.1'
Card is Audigy2-compatible
Card is [Audigy2] Platinum Ex
Card HAS AC97 codec
Codec name: SigmaTel STAC9721/23
3D Extension: SigmaTel 3D Enhancement
Codec is 2.0 compliant
Capabilities[6940] :
DAC resolutions : -16-bit- -18-bit-
ADC resolutions : -16-bit- -18-bit-
Ext Capabilities [200]: -slot/DAC mappings-
Port: e880 Irq: 0xa(10)
Playback buffer: 20a0
Record buffer: 4000
Number of AC3 buffers: 4
Tank memory: 256 kb
GSIF buffer: 256 samples
OS version: [2 6 0 ; 2 6 0 ; 156 148]

Russ · Oct 25, 2007, 11:38 PM

Just to clarify, when you say "I can't manage to have sound when I plug my headphones", you mean that you are not getting sound from the headphones, right? (as opposed to headphones working, but you do not get sound from the speakers when the headphones are connected).

Aside from the above, I do not know...
kX appears to have detected the External I/O box, and you have said that you are able to use MIC2 with kX, so we know that it is working with kX (at least in part), and that the headphones work with the CL driver, so we know the hardware/cabling should be OK.

The DSP (default config) look OK...

Again, verify that the headphone volume slider is not muted (Ins and Outs page)...

Maybe try a "Reset Device Settings" from the kX settings menu...

I do not think the fact that you are using Vista should make a difference, but I am not completely sure...

Again it would be helpful if someone else with the Audigy2 Platinum Ex (SB0360) could reply and verify that it is working correctly for them with kX version 3539, etc.

Volcom929 · Oct 26, 2007, 12:54 AM

Yah i had the same problem with mine, Could not get the headphones to work. You have the external box which you are using to connect your headphones too? Thats how I had mine set up and couldn't get the headphones to work properly. I could get sound through them but it didn't sound right. When I checked headphones in the control panel window it said that something wasn't found or set up properly. Been a bit since I tried so I forget what it said exactly. Long story short, I went back to Creative drivers and they worked perfect.

thomasabarnes · Oct 26, 2007, 02:22 AM

I used .3538 and .3539 and the headphones worked for me. I never had a problem with the headphones not working, but I used a custom DSP setup consisting of all ProFx plugins and I connected my headphone to the Audigy 2 ZS Platinum Pro External I/O Hub.

Russ · Oct 26, 2007, 02:35 AM

Thanks for the reply Thomas, I had thought that you had one of these cards, and I did not remember you ever mentioning anything about having a problem with the headphones, so... I do not know, I am out of ideas...

Russ · Nov 3, 2007, 08:57 PM

@3ric

You mentioned that the 10BandEQ is not working for you in another thread, and the only reason I can think of, as to why it would not work, is if you are not getting any signal out of the front pins of Surrounder (in which case your headphones would not work either), so, again, please verify that you see a signal on the peak plugin (double click on the peak plugin to open the GUI for it) in the DSP when you are testing the headphones.

If you do not see a signal, then please let us know what device is set as the default device for sound playback in the Windows Control Panel, and/or what device is set for playback in whatever software you are using to play your audio.

Max M. · Nov 3, 2007, 10:39 PM

[color=gray](what i assume - is that he's just selected an "Wave HQ" out - but it's too complicated - ok just killing)[/color]

3rik · Nov 5, 2007, 03:32 PM

Thank you for your help

I see no signal when I play music in the peak plugin...

3rik

Russ · Nov 5, 2007, 04:20 PM

Quote:

Originally Posted by Russ

If you do not see a signal, then please let us know what device is set as the default device for sound playback in the Windows Control Panel, and/or what device is set for playback in whatever software you are using to play your audio.

I figured as much, but you did not include the above info...

In any case, only certain kX Wave Devices are routed to the front speakers by default (with the default DSP config), so if the wrong device is selected, then you will not have sound sent to the front speakers (rear speakers when Swap Front and Rear is enabled) or headphones (and the 10BandEQ only filters the front audio).

I would suggest choosing kX Wave 0/1 as the playback device in both the Windows CP, and whatever software you are using to play the audio (if the software allows you to choose which device to use).

3rik · Nov 5, 2007, 06:27 PM

Well,

for playback I can choose Master Mixer, Wave Out 4/5, Wave Out 6/7, Wave Out 8/9, Wave Out HQ in the Windows CP... I have no "xx Wave 0/1".

I use Winamp 5.5 for playing my favourite MP3

3rik

Russ · Nov 5, 2007, 06:55 PM

Hmm, I am not familair with Vista, and I am not sure what Master Mixer is (I would guess that there is some way to configure what device is used by the Master Mixer, but I do not know...), and I am not sure why Wave Out 0/1 is missing, but you should also check WinAMP's config (WinAMP preferences: What is set as the Output plugin, and how is it configured?).

Wave Out 4/5 should also work, as it is routed to the front speakers in the default config, so you can use that for testing the headphones, but it will not upmix 2.0 audio for you with the default config (plus other possible issues). Hopefully someone that is more familair with Vista (and understands how kX works) can tell you how to configure the Windows CP, etc, but in the mean time use Wave Out 4/5 to test the headphones (and 10BandEQ).

3rik · Nov 6, 2007, 08:57 AM

Thank you Russ !

I have chosen Wave Out 4/5 as default in the windows cp and now both eq and headphones work ! the only issue is that it doesn't cut sound from my speakers when I plug the headphones, but it is not really a problem

Thanx once again

3rik

Russ · Nov 6, 2007, 04:09 PM

I am glad that it is working for you

Wave Out 4/5 is not the best option (but is usable), Wave Out 0/1 would be better, but unfortunately I am not sure what that translates to in Vista (maybe Master Mixer?).

Russ · Nov 6, 2007, 04:19 PM

Quote:

Originally Posted by Max M.

[COLOR=gray]ok just killing[/COLOR]

lol Max, its not that bad is it? (just kidding)

3rik · Nov 6, 2007, 04:22 PM

Quote:

Originally Posted by Russ

I am glad that it is working for you

Wave Out 4/5 is not the best option (but is usable), Wave Out 0/1 would be better, but unfortunately I am not sure what that translates to in Vista (maybe Master Mixer?).

Something's weird,

In the Windows CP I have changed back to "Master Mixer" as default (assuming that "Master Mixer" is "Wave Out 0/1") and it still works... I mean I can see a signal in the Peak plugin, and th KX 10 Band EQ works too...

3rik

3rik · Nov 6, 2007, 04:25 PM

Quote:

Originally Posted by Max M.

[COLOR=gray](what i assume - is that he's just selected an "Wave HQ" out - but it's too complicated - ok just killing)[/COLOR]

Well, what is "Wave HQ" ???
Why is "Wave Out 0/1" the best ???

3rik

Russ · Nov 6, 2007, 04:29 PM

Quote:

Originally Posted by 3rik

Something's weird,

In the Windows CP I have changed back to "Master Mixer" as default (assuming that "Master Mixer" is "Wave Out 0/1") and it still works... I mean I can see a signal in the Peak plugin, and th KX 10 Band EQ works too...

3rik

Ok, that is good, maybe that is Wave Out 0/1, in which case I would use that setting instead.

Load another peak plugin and connect it to FxBus 0/1 (top 2 pins of the FxBus plugin) and see if you see the signal there (you want to see the signal there).

Russ · Nov 6, 2007, 04:38 PM

Quote:

Originally Posted by 3rik

Well, what is "Wave HQ" ???
Why is "Wave Out 0/1" the best ???

3rik

WaveHQ allows for higher quality output and recording (MME), but since my card does not have WaveHQ, I am not the best person to talk about its use.

kX Wave 0/1 (Wave Out 0/1) is multichannel capable (I am not sure what this means in Vista, since there is no DirectSound, but...), and under the default DSP config, it is the only Wave source that can be upmixed. Also, under the default DSP config, it is the only Wave source that is routed through the default effects (reverb/chorus). BTW: I do not take WaveHQ into account here as its operation is a little more complicated.

3rik · Nov 6, 2007, 04:55 PM

Quote:

Originally Posted by Russ

Ok, that is good, maybe that is Wave Out 0/1, in which case I would use that setting instead.

Load another peak plugin and connect it to FxBus 0/1 (top 2 pins of the FxBus plugin) and see if you see the signal there (you want to see the signal there).

Not figuring out how it woks, I've managed to add another Peak plugin in the DSP and connect it to the top 2 pins of the FXBus plugin.

I see a signal. What does this mean ?

Thank you

3rik

Oct 17, 2007, 07:21 PM	#1
3rik DriverHeaven Junior Member Join Date: Oct 2007 Posts: 22 Rep Power: 0	Audigy ZS Pl. Pro and 3539 : no headphones Hi, I'm using 3539 with vista 32bits. I have an Audigy 2 ZS Platinum Pro and I can't manage to have sound when I plug my headphones. Please help... 3rik

Oct 17, 2007, 09:10 PM	#2
Robert McClelland PAX Tweaker, PAX Expert. Join Date: Jun 2002 Location: Somewhere in Wood County Ohio Same Town :) Posts: 10,645 Rep Power: 196 System Specs	You have hook up headphone in your DSP to make your head phones to work. __________________ "XTREME AUDIO IS CRAP!" "There no support for it. It's crapist card on face of the earth it should be throw into the sun" http://www.speedtest.net/result/1949536385.png

Oct 19, 2007, 04:38 AM	#6
Robert McClelland PAX Tweaker, PAX Expert. Join Date: Jun 2002 Location: Somewhere in Wood County Ohio Same Town :) Posts: 10,645 Rep Power: 196 System Specs	It's in your surround when you right click on your DSP. It's glad be back with Kx lol it sound so good __________________ "XTREME AUDIO IS CRAP!" "There no support for it. It's crapist card on face of the earth it should be throw into the sun" http://www.speedtest.net/result/1949536385.png

Oct 19, 2007, 09:53 AM	Thread Starter #8
3rik DriverHeaven Junior Member Join Date: Oct 2007 Posts: 22 Rep Power: 0	Here is my kx dsp, what should Ido ? : Hiboox : Hébergement gratuit d'image et photo - HibÔÔx Last edited by 3rik; Oct 19, 2007 at 10:01 AM.

Oct 23, 2007, 12:34 AM	#11
Russ HardwareHeaven Extreme Member Join Date: Jan 2005 Posts: 5,563 Rep Power: 62	I do not know, it would be helpful if someone with the Audigy 2 ZS Platinum Pro could reply (and confirm whether the headphones work for them with kX, etc.). Aside from the above: Verify that the Headphones volume slider on the Ins and Outs page of kxmixer is not muted, and the volume level is set to an audible level. Verify that you see a signal on the 'peak' plugin in the DSP when testing the headphones. Does the External I/O module thingy work (with kX), other than the headphones (inputs, etc)? Open kX's 'About' Window, click on the 'Copy to Clipboard' button, and paste the copied info here. Last edited by Russ; Oct 24, 2007 at 01:56 AM.

Oct 18, 2007, 11:07 AM	Thread Starter #3
3rik DriverHeaven Junior Member Join Date: Oct 2007 Posts: 22 Rep Power: 0	Thank you, but how do I do that ?

Oct 18, 2007, 03:15 PM	Thread Starter #4
3rik DriverHeaven Junior Member Join Date: Oct 2007 Posts: 22 Rep Power: 0	Please help me I can't manage to figure out how to do...

Oct 18, 2007, 06:55 PM	#5
Russ HardwareHeaven Extreme Member Join Date: Jan 2005 Posts: 5,563 Rep Power: 62	Are you using the default DSP config? The default DSP config should have the necessary connections in place...

Oct 19, 2007, 08:30 PM	#9
Russ HardwareHeaven Extreme Member Join Date: Jan 2005 Posts: 5,563 Rep Power: 62	As far as I know, you should not have to do anything in the DSP... Make sure the headphones are connected to the correct jack. Make sure that the Master volume control knob is not muted.

Oct 22, 2007, 10:06 AM	Thread Starter #10
3rik DriverHeaven Junior Member Join Date: Oct 2007 Posts: 22 Rep Power: 0	I've installed creative drivers to check that the problem is not hardware. Headphones work with it. I really don't know what to do... 3rik

Oct 25, 2007, 08:08 PM	Thread Starter #12
3rik DriverHeaven Junior Member Join Date: Oct 2007 Posts: 22 Rep Power: 0	Well... - The microphone input on the audigy box works well I can record - I haven't tested "line in 2" Here is what I have in the "about" section : ----Hardware / Software configuration--------------- Nom du pilote:kX Audio Driver (Debug) Date du pilote: Aug 24 2007 17:27:15 Version du pilote: 5.10.00.3539 - debug Nom de la carte fille:Aud2ELiveBay SB0360 10k2 [e880] PCI Information: Device: 41102 Subsys: 20011102 ChipRev: 4 La carte a un processeur Emu '10k2' Card has MPU device Carte compatible '5.1' Card is Audigy2-compatible Card is [Audigy2] Platinum Ex Card HAS AC97 codec Codec name: SigmaTel STAC9721/23 3D Extension: SigmaTel 3D Enhancement Codec is 2.0 compliant Capabilities[6940] : DAC resolutions : -16-bit- -18-bit- ADC resolutions : -16-bit- -18-bit- Ext Capabilities [200]: -slot/DAC mappings- Port: e880 Irq: 0xa(10) Playback buffer: 20a0 Record buffer: 4000 Number of AC3 buffers: 4 Tank memory: 256 kb GSIF buffer: 256 samples OS version: [2 6 0 ; 2 6 0 ; 156 148]

Oct 25, 2007, 11:38 PM	#13
Russ HardwareHeaven Extreme Member Join Date: Jan 2005 Posts: 5,563 Rep Power: 62	Just to clarify, when you say "I can't manage to have sound when I plug my headphones", you mean that you are not getting sound from the headphones, right? (as opposed to headphones working, but you do not get sound from the speakers when the headphones are connected). Aside from the above, I do not know... kX appears to have detected the External I/O box, and you have said that you are able to use MIC2 with kX, so we know that it is working with kX (at least in part), and that the headphones work with the CL driver, so we know the hardware/cabling should be OK. The DSP (default config) look OK... Again, verify that the headphone volume slider is not muted (Ins and Outs page)... Maybe try a "Reset Device Settings" from the kX settings menu... I do not think the fact that you are using Vista should make a difference, but I am not completely sure... Again it would be helpful if someone else with the Audigy2 Platinum Ex (SB0360) could reply and verify that it is working correctly for them with kX version 3539, etc.

Oct 26, 2007, 12:54 AM	#14
Volcom929 DriverHeaven Lover Join Date: Sep 2004 Posts: 175 Rep Power: 0 System Specs	Yah i had the same problem with mine, Could not get the headphones to work. You have the external box which you are using to connect your headphones too? Thats how I had mine set up and couldn't get the headphones to work properly. I could get sound through them but it didn't sound right. When I checked headphones in the control panel window it said that something wasn't found or set up properly. Been a bit since I tried so I forget what it said exactly. Long story short, I went back to Creative drivers and they worked perfect. __________________ AMD FX-53 w/ XP-120 & Panasonic 120mm Panaflow fan Asus A8V Deluxe Rev 1.02 BIOS 1009 ATI Radeon X1950 Pro AGP 2 GB Corsair XMS PC3200XL 2-3-3-6 Sound Blaster Audigy 2 ZS Platinum Pro 2*WD 10,000 RPM Raptor Hd's Raid 0 120GB Seagate 7,200 SATA LiteOn 8x dvd +/- RW LiteOn 52X CD-RW LiteOn 16X DVD-ROM PC Power and Cooling Turbo-Cool 510 Deluxe

Oct 26, 2007, 02:22 AM	#15
thomasabarnes Long Time ***** Friend Join Date: Jan 2003 Location: USA Posts: 1,375 Rep Power: 0 System Specs	I used .3538 and .3539 and the headphones worked for me. I never had a problem with the headphones not working, but I used a custom DSP setup consisting of all ProFx plugins and I connected my headphone to the Audigy 2 ZS Platinum Pro External I/O Hub. __________________ May a song always touch you in a positive way. SONAR X1D Expanded, Windows 7 Pro 64Bit, MOTU UltraLite MK3, 150 GB HDD, 250 GB HDD, 1 TB x2 HDD 7200 rpm My Music Production: Top 40, Contemporary Christian, Pop/Rock, Decent Rap, Inspirationals, and Children Songs

Oct 26, 2007, 02:35 AM	#16
Russ HardwareHeaven Extreme Member Join Date: Jan 2005 Posts: 5,563 Rep Power: 62	Thanks for the reply Thomas, I had thought that you had one of these cards, and I did not remember you ever mentioning anything about having a problem with the headphones, so... I do not know, I am out of ideas...

Nov 3, 2007, 08:57 PM	#17
Russ HardwareHeaven Extreme Member Join Date: Jan 2005 Posts: 5,563 Rep Power: 62	@3ric You mentioned that the 10BandEQ is not working for you in another thread, and the only reason I can think of, as to why it would not work, is if you are not getting any signal out of the front pins of Surrounder (in which case your headphones would not work either), so, again, please verify that you see a signal on the peak plugin (double click on the peak plugin to open the GUI for it) in the DSP when you are testing the headphones. If you do not see a signal, then please let us know what device is set as the default device for sound playback in the Windows Control Panel, and/or what device is set for playback in whatever software you are using to play your audio.

Nov 3, 2007, 10:39 PM	#18
Max M. h/h member-shmember Join Date: Dec 2002 Location: Evil Empire Posts: 2,639 Rep Power: 69	[color=gray](what i assume - is that he's just selected an "Wave HQ" out - but it's too complicated - ok just killing)[/color]

Nov 5, 2007, 03:32 PM	Thread Starter #19
3rik DriverHeaven Junior Member Join Date: Oct 2007 Posts: 22 Rep Power: 0	Thank you for your help I see no signal when I play music in the peak plugin... 3rik

Nov 5, 2007, 06:27 PM	Thread Starter #21
3rik DriverHeaven Junior Member Join Date: Oct 2007 Posts: 22 Rep Power: 0	Well, for playback I can choose Master Mixer, Wave Out 4/5, Wave Out 6/7, Wave Out 8/9, Wave Out HQ in the Windows CP... I have no "xx Wave 0/1". I use Winamp 5.5 for playing my favourite MP3 3rik

Nov 5, 2007, 06:55 PM	#22
Russ HardwareHeaven Extreme Member Join Date: Jan 2005 Posts: 5,563 Rep Power: 62	Hmm, I am not familair with Vista, and I am not sure what Master Mixer is (I would guess that there is some way to configure what device is used by the Master Mixer, but I do not know...), and I am not sure why Wave Out 0/1 is missing, but you should also check WinAMP's config (WinAMP preferences: What is set as the Output plugin, and how is it configured?). Wave Out 4/5 should also work, as it is routed to the front speakers in the default config, so you can use that for testing the headphones, but it will not upmix 2.0 audio for you with the default config (plus other possible issues). Hopefully someone that is more familair with Vista (and understands how kX works) can tell you how to configure the Windows CP, etc, but in the mean time use Wave Out 4/5 to test the headphones (and 10BandEQ).

Nov 6, 2007, 08:57 AM	Thread Starter #23
3rik DriverHeaven Junior Member Join Date: Oct 2007 Posts: 22 Rep Power: 0	Thank you Russ ! I have chosen Wave Out 4/5 as default in the windows cp and now both eq and headphones work ! the only issue is that it doesn't cut sound from my speakers when I plug the headphones, but it is not really a problem Thanx once again 3rik

Nov 6, 2007, 04:09 PM	#24
Russ HardwareHeaven Extreme Member Join Date: Jan 2005 Posts: 5,563 Rep Power: 62	I am glad that it is working for you Wave Out 4/5 is not the best option (but is usable), Wave Out 0/1 would be better, but unfortunately I am not sure what that translates to in Vista (maybe Master Mixer?).