Problems with remote control: not working

Daniel Drummond · Aug 31, 2003, 05:30 AM

For quite some time my remote control (live drive IR) isn't working. As far as I can remember the last version it used to work with was 3526, 3527 or 3528... I have tried re-installing 3528 but it didn't help. Also, when I use the monitor, it doesn't show any messages if I press the remote's button. The problem is not in the remote itself because I have another remote which has a "learning" function and I was able to send messages to it from the creative's remote. The problem seems to be in my livedrive or software related. Maybe it has some relation do DirectX 9 (when it worked, I was using DirectX 8) but I really don't know if that would be possible. I know that I could re-install the original creative's drivers, but I'm using a relatively new and clean winxp installation and wouldn't like to get it all dirt with creative driver's left overs, if you know what I mean. I have a software, called UICE, which used to let me program the remote to do whatever I wanted in the PC, but this software also doesn't respond to the remote's commands either. I have opened my PC case and checked all the connections (in fact I even removed my card, livedrive, cables and re-connected them) to see if it would help. The livedrive seems to be working perfectly as fas as the other functions are concerned (although I have not tried using it's midi inputs/outputs). I can record audio from it perfectly using both analog inputs...

Is somebody else having remote control problems around here or I really have a malfunctioning livedrive IR???

Eugene, thanks for taking a look at this!

**Eugene Gavrilov** · Aug 31, 2003, 11:27 PM

ok, let's test it

the remote data should be visible via kX Control device
sometimes (if the kernel-level filter isn't 100%-correct), you could get the SysExes via Uart1/Uart2, too
all the three devices should be enabled

you can simply unload the mixer, open any MIDI Sequencer, configure its MIDI inputs and check any incoming data
(don't forget to turn off any filtering -- for instance, Sonar/Cakewalk usually filter SysEx messages)

let me know of any results

/E

Daniel Drummond · Sep 1, 2003, 12:41 AM

Ok, I closed KX Mixer, opened MIDI-OX and configured it to view any incoming messages from all the midi inputs I have. Unfortunately it showed no signal of life when I pressed the remote's buttons... I also trying through Cubase with no luck (I enabled sys-ex input). But one thing you mention got my attention: I do not have UART 1 and UART 2, I only have 1 Uart device and it is called KX UART CT4760 10k1. Also, when I installed KX drivers, it asked me if I wanted to install joystick drivers and I answered yes. Should I have answered no to keep the original microsoft one's? Thanks for trying to help me out on this.

**Eugene Gavrilov** · Sep 1, 2003, 08:22 AM

uart2 is present for 10k2-based cards only, so, no problem in your case

is the livedrive detected by the mixer? [about.. 'db name']
btw, do you have a midi-in device? [such as midi keyboard] does it function correctly?
what is your OS?

/E

Daniel Drummond · Sep 1, 2003, 04:12 PM

Ok about uart2 then!
Yes, the livedrive is detected as "livebay2". I was thinking that there is a livedrive 1, a livedrive 2 and a livedrive IR. Am I right? Shouldn't mine be detected as livebayIR or something like that? I'm using drivers 3534f. OS is Windows XP with service pack 1 and direct x 9. I'll check if the midi in and out in the livedrive itself are working and post here the result. Currently I'm using midi through the serial port in the computer, with the Roland serial drivers (I'm connecting an Alesis QS6 there). I live the midi in the joystick port to my other keyboard (Ensoniq ASR-88). I'll re-check those midi connections, try connecting a keyboard to the midi in the livedrive and post here...

**Eugene Gavrilov** · Sep 2, 2003, 12:33 AM

the actual db name doesn't play significant difference
at least it is detected

does kX Automation work for you? (via 'kX Control' device)

run 'kxctrl --gui'

now enter 'gfn0 18'
write down the value
press any key on your remote
enter 'gfn0 18'
write down the value
enter 'quit'

/Eugene

Daniel Drummond · Sep 2, 2003, 04:06 AM

Ok Eugene.

When I entered 'gfn0 18' I got: Fn0[reg=18]=80b5
I then pressed a key on the remote (pointing it to the infrared receiver, of course :-))
Nothing happened.
I then entered the command again as you told me and got the exact same message and value.
What does that mean? hehe

I tried it a second time pressing a different button on the remote and got the exact same answers.

**Eugene Gavrilov** · Sep 3, 2003, 12:51 AM

well, it seems the IR is dead
do you have a MIDI keyboard or any MIDI-in device?
try the "kxctrl -gfn0 18" stuff between pressing various notes and RemoteIR keys
[with any MIDI application active]

if the number is changed on Note on/off while the RemoteIR still doesn't affect it, then, probably, we would be 99% sure

/E

p.s.
are you sure the LiveDrive is powered properly?

[if it requires separate power supply, of course]
if you have optical out, check if the light is on

Daniel Drummond · Sep 3, 2003, 03:28 AM

I'll try doing what you suggest. Yes, the optical out light is on and I have power going into the livedrive... Maybe the IR is really dead... Too bad for me... Hope the for analog inputs don't go dead too... I'll try your suggestions to be sure and I'll post the results. Maybe it'll take me a couple days to do it because right now I'll be going into a job trip and won't be able to use the music keyboard. I'll post as soon as I come back.

Daniel Drummond · Sep 15, 2003, 01:21 AM

Eugene, I finally got the time to really test this remote thing here... I decided to go for a clean winxp install. After that the remote still didn't make any OSD messages show up in my screen (yes thery were enabled), but I launched MIDI-OX to test and guess what, it received the sys-ex messages transmitted from the remote. So, I installed UICE and was able to control it with the remote. So, my IR is fine. The problem seems to be KX related somehow, because I can't make KX show it's OSD images... I have also tried both midi inputs (live drive and card and both work fine). What do you think? Thanks for all the help!

Daniel Drummond · Sep 15, 2003, 02:14 AM

Hey, I have just installed 3535a and the remote is working just fine, and I CAN see the KX OSD info!!! Great! Something you changed fixed my problems!!!

**Eugene Gavrilov** · Sep 15, 2003, 03:34 AM

you won't believe: I haven't modified any line of code dealing with remoteIR

probably, a good install/reinstall is the best solution
(sometimes installing a -previous- version doesn't clean-up the registry correctly...)

/E

Daniel Drummond · Sep 15, 2003, 04:44 AM

Eugene, the thing is that right after installing the OS, the remote control was not working... I then decided to connect midi cables to the front of the live drive and saw that I could get midi signal from my keyboard. Then I tested the remote again and voilá, it was working, like magic. I have already unplugged the midi cables and the remote is still working... Maybe when I inserted the cables, something inside the livedrive which was not making contact started to have contact again... Who knows!? Well, the important thing is that the remote is back and UICE is a great tool to use with it. Sorry for taking your precious time, but I really didn't have a clue. If you remember, about a month and a half ago I changed my motherboard for a newer one and by that time I re-installed the OS. The remote didn't work. So, I guess there's something else to it... I was wondering that you said you didn't modify code related to remoteIR, but maybe there was something related to MIDI which was modified... Oh well... Thank you very much for helping me find a solution here and sorry for taking your time for figuring out something that may not be related to your drivers... Thanks!

Aug 31, 2003, 05:30 AM	#1
Daniel Drummond DriverHeaven Senior Member Join Date: Dec 2002 Location: Brazil Posts: 1,137 Rep Power: 0	Problems with remote control: not working For quite some time my remote control (live drive IR) isn't working. As far as I can remember the last version it used to work with was 3526, 3527 or 3528... I have tried re-installing 3528 but it didn't help. Also, when I use the monitor, it doesn't show any messages if I press the remote's button. The problem is not in the remote itself because I have another remote which has a "learning" function and I was able to send messages to it from the creative's remote. The problem seems to be in my livedrive or software related. Maybe it has some relation do DirectX 9 (when it worked, I was using DirectX 8) but I really don't know if that would be possible. I know that I could re-install the original creative's drivers, but I'm using a relatively new and clean winxp installation and wouldn't like to get it all dirt with creative driver's left overs, if you know what I mean. I have a software, called UICE, which used to let me program the remote to do whatever I wanted in the PC, but this software also doesn't respond to the remote's commands either. I have opened my PC case and checked all the connections (in fact I even removed my card, livedrive, cables and re-connected them) to see if it would help. The livedrive seems to be working perfectly as fas as the other functions are concerned (although I have not tried using it's midi inputs/outputs). I can record audio from it perfectly using both analog inputs... Is somebody else having remote control problems around here or I really have a malfunctioning livedrive IR??? Eugene, thanks for taking a look at this! __________________ www.palcomp3.com.br/ed

Sep 1, 2003, 12:41 AM	Thread Starter #3
Daniel Drummond DriverHeaven Senior Member Join Date: Dec 2002 Location: Brazil Posts: 1,137 Rep Power: 0	Ok, I closed KX Mixer, opened MIDI-OX and configured it to view any incoming messages from all the midi inputs I have. Unfortunately it showed no signal of life when I pressed the remote's buttons... I also trying through Cubase with no luck (I enabled sys-ex input). But one thing you mention got my attention: I do not have UART 1 and UART 2, I only have 1 Uart device and it is called KX UART CT4760 10k1. Also, when I installed KX drivers, it asked me if I wanted to install joystick drivers and I answered yes. Should I have answered no to keep the original microsoft one's? Thanks for trying to help me out on this. __________________ www.palcomp3.com.br/ed

Sep 1, 2003, 04:12 PM	Thread Starter #5
Daniel Drummond DriverHeaven Senior Member Join Date: Dec 2002 Location: Brazil Posts: 1,137 Rep Power: 0	Ok about uart2 then! Yes, the livedrive is detected as "livebay2". I was thinking that there is a livedrive 1, a livedrive 2 and a livedrive IR. Am I right? Shouldn't mine be detected as livebayIR or something like that? I'm using drivers 3534f. OS is Windows XP with service pack 1 and direct x 9. I'll check if the midi in and out in the livedrive itself are working and post here the result. Currently I'm using midi through the serial port in the computer, with the Roland serial drivers (I'm connecting an Alesis QS6 there). I live the midi in the joystick port to my other keyboard (Ensoniq ASR-88). I'll re-check those midi connections, try connecting a keyboard to the midi in the livedrive and post here... __________________ www.palcomp3.com.br/ed

Sep 2, 2003, 04:06 AM	Thread Starter #7
Daniel Drummond DriverHeaven Senior Member Join Date: Dec 2002 Location: Brazil Posts: 1,137 Rep Power: 0	Ok Eugene. When I entered 'gfn0 18' I got: Fn0[reg=18]=80b5 I then pressed a key on the remote (pointing it to the infrared receiver, of course :-)) Nothing happened. I then entered the command again as you told me and got the exact same message and value. What does that mean? hehe I tried it a second time pressing a different button on the remote and got the exact same answers. __________________ www.palcomp3.com.br/ed

Sep 3, 2003, 03:28 AM	Thread Starter #9
Daniel Drummond DriverHeaven Senior Member Join Date: Dec 2002 Location: Brazil Posts: 1,137 Rep Power: 0	I'll try doing what you suggest. Yes, the optical out light is on and I have power going into the livedrive... Maybe the IR is really dead... Too bad for me... Hope the for analog inputs don't go dead too... I'll try your suggestions to be sure and I'll post the results. Maybe it'll take me a couple days to do it because right now I'll be going into a job trip and won't be able to use the music keyboard. I'll post as soon as I come back. __________________ www.palcomp3.com.br/ed

Aug 31, 2003, 11:27 PM	#2
Eugene Gavrilov kX Project Lead Programmer and Coordinator Join Date: Dec 2002 Posts: 3,119 Rep Power: 75	ok, let's test it the remote data should be visible via kX Control device sometimes (if the kernel-level filter isn't 100%-correct), you could get the SysExes via Uart1/Uart2, too all the three devices should be enabled you can simply unload the mixer, open any MIDI Sequencer, configure its MIDI inputs and check any incoming data (don't forget to turn off any filtering -- for instance, Sonar/Cakewalk usually filter SysEx messages) let me know of any results /E

Sep 1, 2003, 08:22 AM	#4
Eugene Gavrilov kX Project Lead Programmer and Coordinator Join Date: Dec 2002 Posts: 3,119 Rep Power: 75	uart2 is present for 10k2-based cards only, so, no problem in your case is the livedrive detected by the mixer? [about.. 'db name'] btw, do you have a midi-in device? [such as midi keyboard] does it function correctly? what is your OS? /E

Sep 2, 2003, 12:33 AM	#6
Eugene Gavrilov kX Project Lead Programmer and Coordinator Join Date: Dec 2002 Posts: 3,119 Rep Power: 75	the actual db name doesn't play significant difference at least it is detected does kX Automation work for you? (via 'kX Control' device) run 'kxctrl --gui' now enter 'gfn0 18' write down the value press any key on your remote enter 'gfn0 18' write down the value enter 'quit' /Eugene

Sep 3, 2003, 12:51 AM	#8
Eugene Gavrilov kX Project Lead Programmer and Coordinator Join Date: Dec 2002 Posts: 3,119 Rep Power: 75	well, it seems the IR is dead do you have a MIDI keyboard or any MIDI-in device? try the "kxctrl -gfn0 18" stuff between pressing various notes and RemoteIR keys [with any MIDI application active] if the number is changed on Note on/off while the RemoteIR still doesn't affect it, then, probably, we would be 99% sure /E p.s. are you sure the LiveDrive is powered properly? [if it requires separate power supply, of course] if you have optical out, check if the light is on

Sep 15, 2003, 01:21 AM	Thread Starter #10
Daniel Drummond DriverHeaven Senior Member Join Date: Dec 2002 Location: Brazil Posts: 1,137 Rep Power: 0	Working! Kind of... Eugene, I finally got the time to really test this remote thing here... I decided to go for a clean winxp install. After that the remote still didn't make any OSD messages show up in my screen (yes thery were enabled), but I launched MIDI-OX to test and guess what, it received the sys-ex messages transmitted from the remote. So, I installed UICE and was able to control it with the remote. So, my IR is fine. The problem seems to be KX related somehow, because I can't make KX show it's OSD images... I have also tried both midi inputs (live drive and card and both work fine). What do you think? Thanks for all the help! __________________ www.palcomp3.com.br/ed

Sep 15, 2003, 02:14 AM	Thread Starter #11
Daniel Drummond DriverHeaven Senior Member Join Date: Dec 2002 Location: Brazil Posts: 1,137 Rep Power: 0	Finally! All problems solved! Hey, I have just installed 3535a and the remote is working just fine, and I CAN see the KX OSD info!!! Great! Something you changed fixed my problems!!! __________________ www.palcomp3.com.br/ed

Sep 15, 2003, 03:34 AM	#12
Eugene Gavrilov kX Project Lead Programmer and Coordinator Join Date: Dec 2002 Posts: 3,119 Rep Power: 75	you won't believe: I haven't modified any line of code dealing with remoteIR probably, a good install/reinstall is the best solution (sometimes installing a -previous- version doesn't clean-up the registry correctly...) /E

Sep 15, 2003, 04:44 AM	Thread Starter #13
Daniel Drummond DriverHeaven Senior Member Join Date: Dec 2002 Location: Brazil Posts: 1,137 Rep Power: 0	Eugene, the thing is that right after installing the OS, the remote control was not working... I then decided to connect midi cables to the front of the live drive and saw that I could get midi signal from my keyboard. Then I tested the remote again and voilá, it was working, like magic. I have already unplugged the midi cables and the remote is still working... Maybe when I inserted the cables, something inside the livedrive which was not making contact started to have contact again... Who knows!? Well, the important thing is that the remote is back and UICE is a great tool to use with it. Sorry for taking your precious time, but I really didn't have a clue. If you remember, about a month and a half ago I changed my motherboard for a newer one and by that time I re-installed the OS. The remote didn't work. So, I guess there's something else to it... I was wondering that you said you didn't modify code related to remoteIR, but maybe there was something related to MIDI which was modified... Oh well... Thank you very much for helping me find a solution here and sorry for taking your time for figuring out something that may not be related to your drivers... Thanks! __________________ www.palcomp3.com.br/ed