Do we have ULTRA product reps on the board?

EcPercy · Apr 10, 2006, 05:34 PM

I am just wondering if we have any ULTRA product reps on the board. My ULTRA XConnect 500W PSU just died and I am using the normal warranty/RMA process. I just want to ensure I get the appropriate level of service for a replacement.

Lowfat · Apr 11, 2006, 12:42 AM

don't think so.

Judas · Apr 11, 2006, 01:34 AM

they are crap.. stay away.... them bastards stoleded my 152 bucks!

Died 30 days after i got it... couldn't send it back to where i had gotten it....

Went through so much red tape and i've still haven't heard from there.. another 6 months and it'll be 2 years since i sent in for an RMA and sent away everything they requested.

EcPercy · Apr 11, 2006, 04:42 PM

Well, that's great to know....

I have gotten just over a year out of mine. Which seems to be the norm for all name brand psu's that I have bought.

MiDri · Apr 11, 2006, 06:25 PM

Man... I have a generic PSU has lasted over 3 years... lol

EcPercy · Apr 11, 2006, 08:50 PM

Well, here is my history of name brand PSU's.

Antec TruePower 480w. DOA. RMA'ed to Newegg.
Antec TruePower 480w. I got about a year out of the replacement for the DOA model and when I upgraded to two (2) new Seagate 120GB harddrives the PSU would not spin the drives up. I have an Antec TruePower 330w that a friend gave me as a ready spare. Threw that in and everything, including the new harddrives, worked. RMA'ed to Antec.
Ultra XConnect 500w. Worked from 2/26/05 - 04/10/06 with no problems. All of the sudden the computer would just turn off, like someone pulled the plug. If I turn the switch off on the PSU and wait a couple minutes I can turn it back on. Sometimes just powering on the system would kick the PSU into overload protection mode and it would turn off again. If the system is able to boot, as soon as you start up a game or something the computer would turn off again. I noticed that the fans on the PSU are not speeding up like they should when it gets hot. Threw in the Antec 330w ready spare yet again and everything is working normally.

EcPercy · Apr 13, 2006, 03:01 PM

Well, just an update on my situation. I emailed Ultraproducts support team, which says 24 hour support on their site, and it has been 3 days now and nothing. I have joined their forums after browsing around and it seems that this is the method that a lot of the people have to use to get their RMA issues taken care of.

I will keep you all updated. Maybe in the end I should write a review about my experience?

***Veridian3*** · Apr 14, 2006, 01:07 AM

Quote:

Originally Posted by Judas

they are crap.. stay away.... them bastards stoleded my 152 bucks!

Died 30 days after i got it... couldn't send it back to where i had gotten it....

Went through so much red tape and i've still haven't heard from there.. another 6 months and it'll be 2 years since i sent in for an RMA and sent away everything they requested.

I'm beginning to think you should just stay away from all equipment. Every time i read your posts its always about something else thats broken or not working the way you like...

...on a completely unrelated note, i've found X-connect to be a great CPU...i had one running in the main DH test rig for a long long time powering the highest spec components available 24x7 without issue...

Judas · Apr 14, 2006, 06:21 PM

i test things.. thoroughly.... i tend to drag things through crap before i make a full judgement.

As for the ultra psu... theres been WAY to many complaints made about suddenly dead or dieing ultras....

The dieing PSU isn't what drives me nutz... it's the stupid RMA or technical support runabout..... i've still am waiting for a responce on my rma process which was started 30 days after i got it... i've been told to do so many stupid things and never getting a responce.. i've asked for the same guy that i had been previously talked to and they haven't a clue whom i'm talking about..... asked for supervisor... whatever.... sent in what i needed.. no responce back... been on there asses more times then i can count with zilch.... i've pretty much given up. it's pointless.

EcPercy · Apr 15, 2006, 01:05 AM

Here is an update that I also posted on the ultraproducts forum. So far the experience has not been good at all and I can see that this will be the only ultraproduct I will ever purchase. My next PSU is looking like it will be from PC Power and Cooling. Anyway here is my experience, so far, with ultraproducts tech support. Seems like they are designed for one thing. Try as hard as they can to not help you at all.

I am again seeking assistance as I am not getting the proper help that I would expect from the support team. Let me explain what I mean:

As suggested, I edited my email and resent the message to support@help.ultraproducts.com. I included the description of my problem and my information (name, address, and the product info). I registered this PSU on the ultraproducts site within the 30 day window and I also wanted to ensure that I am in the database showing with a lifetime warranty.

Nothing in my original email was addressed, but I was sent a cookie cutter response which stated that support needed my information again. (e.g. name, address, phone number, model, and the receipt) In the email it stated that once I provided this information a ticket would be created and I would be notified.

I sent all of the required information @ 5:06PM last night and today I got another email from support to call and reference my ticket number to complete the RMA process.

I called support, but sadly I was not able to make out the person's name (they were talking very loud and fast) I think it may have been armondo, but not 100% sure there.

Anyway, to make a long story short; I was told that my information was not in the ticket. I asked why the information was not there and I was told that I could not be helped until that information was updated. I stated that I would call back tomorrow, but it's pretty convenient that support is closed tomorrow. The tech then told me that he needed my phone number and that he would call me back. I explained that I had already emailed this information 3 times so I did not feel compelled to give it again, as this information should already be in the ticket. Then I explained that calling me would not work as I was getting ready to leave my house and head in to work.

I advised this tech that I wanted to speak to someone that would be able to help me since he did not seem to want to help. The tech refused and told me that I would get the same answer from everyone else. I then asked for the supervisor, but again this tech refused and asked for my phone number. I then asked the tech if he had an email address so that I could send him the information and add it to the ticket. The tech took that to mean that I had not emailed in anything at all. (Poor listening skills) I then had to explain that I have copies of all the email's that have been sent and received from the support email address and that I have already emailed the required information. I had to explain again that the email stated that a ticket number would not be issued until the pertinent information was provided. Personally, I feel that this tech not only disrespected me, but he also made it pretty clear that he was just in a hurry to leave for the day and not worry with my issue. The tech acted like it would be extremely hard to pull up the support mailbox and locate the information and update my ticket. I went through the trouble to provide everything that was asked of me, but the original email that I sent inquiring about the status of the lifetime warranty was never addressed. I even sent in the second reply and asked that this be addressed, but I was sent another cookie cutter response.

I dislike Antec's product quality, but one thing is for sure; Emailing in for an RMA is very painless. I didn't have to jump through hoops just to get permission to send in the defective product.

This experience with ultraproducts support is leaving a very bad taste in my mouth and I am regretting even investing any money in ultra's products.

Judas · Apr 15, 2006, 01:58 AM

no kidding about the bad taste.... i've never been more disappointed...

***Veridian3*** · Apr 15, 2006, 11:18 AM

Quote:

Originally Posted by Judas

i test things.. thoroughly.... i tend to drag things through crap before i make a full judgement.

Sounds like your saying i dont???

Anyway, as for Ultra... i'll drop their PR guy a mail and see if he can help you guys out. (Probably wont get a response for a few days due to the holidays)

brutusmaximus · Apr 15, 2006, 12:17 PM

Quote:

Originally Posted by Judas

i test things.. thoroughly.... i tend to drag things through crap before i make a full judgement.

You really are so full of it man. You cant even run a spellchecker or be bothered making semi comprehensible posts yet you want us to believe you own a vault, a 10,000k sound system, a store and almost every piece of hardware (apart from a digital camera of course - convenient) and now you can run thorough and extensive tests on Power supplies while talking down to one of the reviewers on this site.

You really are a joke

Judas · Apr 15, 2006, 04:37 PM

i in no way ment it like that...

and can you quote me on the 10k sound system part.... i don't recall saying that!

brutusmaximus · Apr 15, 2006, 05:35 PM

Quote:

Originally Posted by Judas

i in no way ment it like that...

and can you quote me on the 10k sound system part.... i don't recall saying that!

Well I guess with the amount of nonsense you spout its hard to keep track eh?

here are a few of your wonderful threads, if anyone really wants to see what im talking about, do a find on all threads started by Judas, they really should be on a website of their own..... and lets not even go into the daily ATI WDM and drivers crap. "OMG ATI you suck, fix your drivers!"

my uber" fooking brill internet connection

im fully A+ certified that was easy, whats next?

ive my machine in a converted bank vault and boy does it run COOL!

OMG my 3 monitor setup rocks with UT although in other threads the ati drivers dont support it !

cases suck so im spray painting my own cause I roc - i can also take my monitor apart too!k, of course ive no pictures of it

OMFG my internet connection is OFF the red - dont you wish you were me?

My ATI trimonitor setup, (which doesnt work now but hey here are some pictures

L33t, my 10k sound system to play metroid

everyone else is a dumb idiot,. im a genius

__________________________

What stuns me, is that people believe you ............

Judas · Apr 15, 2006, 06:06 PM

there we go.... all i wanted was the 10k quote.... kinda funny now.. lol.. yet another stupid post by me....

as for the other ones.. it's almost disturbing

and some i don't even get why you posted.. i made a surroundview logo wallpaper... so what?

and for the other stuff... please don't put crap like " don't you wish you were me?" ... imo it's fairly stupid, i'll admit i'm excitable, so.. i enjoy fiddling, i'm willing to provide what i've got for nill..

as for the sound system.... bloated price... maybe if i had someone install it and buy all the peices.. and i considered labour of building the cabinets and picking out the crossovers and finding the measurements best suited for porting some of them, and all that garbage, yes... maybe around 10k. No one is going to say:

hey look, i bought all this stuff and put it all together and it rivals that of some people prebuilt 10k sound systems, i'll sell it to you at cost... that doens't make any bloody sense. it's like buy and building your own computer which rivals that of say dells 10k system, but you purchased all the parts yourself for under 6k. After everything is said and done, you've put your time/power/energy and whatnot into that machine, is it still only worth 6k? I doubt it, maybe if you were building it for a REAL close friend or a family member, and even then i don't do that.

You think my lack of a camera/digital camera is just halarious. Point is, i'm actually planning on have at least 3 in stock, when i get there i don't know.... it all takes time and money and you aparently know that. But perhaps i'll have my sisters elcheapo camera here if your so dieing to see what i've got sitting around.

As for the bank, dealy, meh, up here it just doesn't seem like it's totally unbeleiveable... guess it's where i grew up.. around towns that have 5 people.. to 300 people max. Old buildings with additions.... different things... Walk in vaults... guess some people just can't comprehend it.

And as for the tri monitor, it was running some of it across 2 nvidia cards (span mode) which works..... ati it doesn't... i can forcefully do it on ATI but it's a slideshow.. still looks great mind you...

But that's pretty much as far as i'm going to take it because this is utterly completely off topic.

You got questions or anything to say to me, please, use the PM system, i prefer to not try and clog up someone elses thread.

Asmoday · Apr 15, 2006, 06:20 PM

Ok guys relax for a minute will you? brutusmaximus I'd prefer it if you took care of this grudge you have against Judas either through PM's or in the FWZ, cool?
Veridian has told you guys that he will get in touch with his Ultra contact about your RMA problems..hopefully things will get sorted for you...
I rather not close this thread since it has a valid topic, but if you continue this crap I will.

EcPercy · Apr 15, 2006, 11:37 PM

Quote:

Originally Posted by Veridian3

Anyway, as for Ultra... i'll drop their PR guy a mail and see if he can help you guys out. (Probably wont get a response for a few days due to the holidays)

Veridian, thanks for taking time to email your PR guy with Ultra. I thought we had some ties with the company from DH. Hopefully this will be enough to get both of our RMA issues handled as I cannot see myself calling back to Ultra's support line for any reason.

Second, please don't hijack my thread guys!!! We have the flame warzone. Go bust each other up in there.

Chaos · Apr 16, 2006, 02:46 PM

ok gang lets keep this civil, we all have our own quirks, Judas just has more than some and less than others

Judas · Apr 16, 2006, 07:08 PM

hey.... HEY.....

.......

ok that may be true...

EcPercy · Apr 9, 2007, 05:24 PM

Sorry to drag out this old thread, but I have an update:

I initially got a replacement XConnect 500w PSU, but the fans were not working so Ultra Jon (From Ultra forums) worked some more magic and I was sent an Ultra XConnect 2. If you look at the date of this thread you can see that the new PSU has roughly a year on it and the fan in the PSU has started rubbing the grill.

I have already decided that for the time being I am going to replace the fan and grill until I am able to build my new machine and then I will be going with a PSU from PC Power and Cooling.

Ultra and TigerDirect have lost a customer for life due to my initial experiences in dealing with the phone tech support and the generally crappy quality of the components used in the PSU's.

OldBuzzard · Apr 9, 2007, 08:06 PM

You may want to take a look at the Corsair 520HX and 620HX PSUs.

They are getting some very good reviews, and Corsair has always been good about handling any problems you have with their products.

I just got the 620HX even tho it's probably overkill for my system. It's so quiet that even my EXOS2 fans at their lowest settings make more noise

MartyLK · Apr 9, 2007, 10:32 PM

Quote:

Originally Posted by EcPercy

Well, that's great to know....

I have gotten just over a year out of mine. Which seems to be the norm for all name brand psu's that I have bought.

Nah...Your X-Connect was most likely built by Youngyear, a company in Taiwan. They are a very bad PSU maker.

Ultra, when they contracted to have the X-Connect made, tried to go with a much better maker...I think it was Andyson...but at the time Andyson wouldn't do it because Ultra wanted a modular PSU and Andyson didn't believe the modular design would sell very well.

Youngyear came in and offered to to make the X-Connects for Ultra but Ultra didn't know what they were getting into with Youngyear; they weren't aware of Youngyear's notorious reputation for making crappy products. Ultra no longer uses Youngyear. They ceased business with them.

That your X-Connect lasted as long as it did, is probably about normal. I have 2 of them and one failed about a month or so ago. It lasted almost 2 years. The other one I put in the failed ones place then i bought a cheapy Rosewill 430 for the PC I took the working X-Connect out of to get me by. I just recently bought a Corsair HX620W (best PSU money can buy) and retired the X-Connect.

Then I bought a stunningly beautiful Hiper 580 (red) and replaced the Rosewill with. A dark shot of it is in my sig at right....or bottom, however these sig pics rearrange themselves.

Lowfat · Apr 9, 2007, 10:45 PM

Shame about Ulta and their poor XConnects. From what I've heard their PSUs are some of the best on the market currently.

MartyLK · Apr 9, 2007, 10:47 PM

Quote:

Originally Posted by EcPercy

Well, here is my history of name brand PSU's.

Antec TruePower 480w. DOA. RMA'ed to Newegg.
Antec TruePower 480w. I got about a year out of the replacement for the DOA model and when I upgraded to two (2) new Seagate 120GB harddrives the PSU would not spin the drives up. I have an Antec TruePower 330w that a friend gave me as a ready spare. Threw that in and everything, including the new harddrives, worked. RMA'ed to Antec.
Ultra XConnect 500w. Worked from 2/26/05 - 04/10/06 with no problems. All of the sudden the computer would just turn off, like someone pulled the plug. If I turn the switch off on the PSU and wait a couple minutes I can turn it back on. Sometimes just powering on the system would kick the PSU into overload protection mode and it would turn off again. If the system is able to boot, as soon as you start up a game or something the computer would turn off again. I noticed that the fans on the PSU are not speeding up like they should when it gets hot. Threw in the Antec 330w ready spare yet again and everything is working normally.

Yep, your was doing about like mine was doing except when I was able to finally get it running it stayed running.
Shutting it down was a frightful affair.

When mine started acting up, before it completely died, the only way I could get it to work was to hold the PC power button in and flip the power supply rocker switch off and on waiting for the power to drain each time before flipping the switch. Each time I flipped the switch on, the PC acted like it was going to start...there was a very momentary start of fans and LEDs but it was like a breaker being tripped, it just wouldn't kick off. Eventually it would start, though. But then, after a few days, it just would even act like it was trying to start...like there was nothing.

MartyLK · Apr 9, 2007, 11:04 PM

Quote:

Originally Posted by Lowfat

Shame about Ulta and their poor XConnects. From what I've heard their PSUs are some of the best on the market currently.

Ultra's "Pro" line is. They're based on Andyson units. Not that Andyson makes all the best PSUs, they don't because sometimes they contract to make PSUs with a bad brand of capacitors - Fuhjyyu. Hiper is an example. They are made by Andyson but use Fuhjyyu caps. The X-Connects are made using these Fuhjyyu caps. Hiper seems be a good, certainly beautiful, PSU but who knows how long it will hold up with those caps.

mike2h · Apr 9, 2007, 11:04 PM

my ultra xconnect crapped out on me 15 days after i got it. upraded to a thermatake toughpower 650 & have never looked back. though i really did like the xconnect cabling system, best out there imo.

MartyLK · Apr 10, 2007, 03:44 AM

Quote:

Originally Posted by mike2h

my ultra xconnect crapped out on me 15 days after i got it. upraded to a thermatake toughpower 650 & have never looked back. though i really did like the xconnect cabling system, best out there imo.

Yeah, the modular cabling was decent but it didn't provide proper PCIe connection. It used molex adapters. They might have provided an accessory cable to use the 6-pin Xeon connecton but I'm not aware of it and there is only the one 6-pin connection.

EcPercy · Apr 12, 2007, 02:44 AM

The only thing that's "ultra" about ultra products is their failure rate....

I got my new 120mm fan today and when taking the PSU apart check out what I found...

It appears that TigerDirect/Ultra sent me a referb unit packaged as a brand new one. Nowhere on my paperwork did it say that the unit is a referb. I will be adding my name to the list of complaints with the BBB of Florida...

Notice what appears to be 2 warranty stickers.. There is also what appears to be a third sticker underneath the other as well...

It appears that TigerDirect/Ultra sent me a referb unit packaged as a brand new one. Nowhere on my paperwork did it say that the unit is a referb. I will be adding my name to the list of complaints with the BBB of Florida...

H3X4D3C1M4L · Apr 18, 2007, 09:38 PM

Bad show. I never liked Ultra since seeing such bad reviews in Maximum PC.

Conversely I've never had a problem with an Enermax PSU in my life

If you're considering an upgrade, there's always PC Power & Cooling PSU's which are THE best in the world as far as I know. A tad pricey but super super reliable.

Apr 10, 2006, 05:34 PM	#1
EcPercy HardwareHeaven Senior Member Join Date: Jul 2002 Location: Iraq Posts: 1,535 Rep Power: 0	Do we have ULTRA product reps on the board? I am just wondering if we have any ULTRA product reps on the board. My ULTRA XConnect 500W PSU just died and I am using the normal warranty/RMA process. I just want to ensure I get the appropriate level of service for a replacement.

Apr 11, 2006, 12:42 AM	#2
Lowfat Xtreme Join Date: Oct 2003 Location: Grande Prairie, AB, Can Posts: 4,254 Rep Power: 101	don't think so. __________________

Apr 11, 2006, 08:50 PM	Thread Starter #6
EcPercy HardwareHeaven Senior Member Join Date: Jul 2002 Location: Iraq Posts: 1,535 Rep Power: 0	Well, here is my history of name brand PSU's. Antec TruePower 480w. DOA. RMA'ed to Newegg. Antec TruePower 480w. I got about a year out of the replacement for the DOA model and when I upgraded to two (2) new Seagate 120GB harddrives the PSU would not spin the drives up. I have an Antec TruePower 330w that a friend gave me as a ready spare. Threw that in and everything, including the new harddrives, worked. RMA'ed to Antec. Ultra XConnect 500w. Worked from 2/26/05 - 04/10/06 with no problems. All of the sudden the computer would just turn off, like someone pulled the plug. If I turn the switch off on the PSU and wait a couple minutes I can turn it back on. Sometimes just powering on the system would kick the PSU into overload protection mode and it would turn off again. If the system is able to boot, as soon as you start up a game or something the computer would turn off again. I noticed that the fans on the PSU are not speeding up like they should when it gets hot. Threw in the Antec 330w ready spare yet again and everything is working normally.

Apr 15, 2006, 01:05 AM	Thread Starter #10
EcPercy HardwareHeaven Senior Member Join Date: Jul 2002 Location: Iraq Posts: 1,535 Rep Power: 0	Situation Update: Here is an update that I also posted on the ultraproducts forum. So far the experience has not been good at all and I can see that this will be the only ultraproduct I will ever purchase. My next PSU is looking like it will be from PC Power and Cooling. Anyway here is my experience, so far, with ultraproducts tech support. Seems like they are designed for one thing. Try as hard as they can to not help you at all. I am again seeking assistance as I am not getting the proper help that I would expect from the support team. Let me explain what I mean: As suggested, I edited my email and resent the message to support@help.ultraproducts.com. I included the description of my problem and my information (name, address, and the product info). I registered this PSU on the ultraproducts site within the 30 day window and I also wanted to ensure that I am in the database showing with a lifetime warranty. Nothing in my original email was addressed, but I was sent a cookie cutter response which stated that support needed my information again. (e.g. name, address, phone number, model, and the receipt) In the email it stated that once I provided this information a ticket would be created and I would be notified. I sent all of the required information @ 5:06PM last night and today I got another email from support to call and reference my ticket number to complete the RMA process. I called support, but sadly I was not able to make out the person's name (they were talking very loud and fast) I think it may have been armondo, but not 100% sure there. Anyway, to make a long story short; I was told that my information was not in the ticket. I asked why the information was not there and I was told that I could not be helped until that information was updated. I stated that I would call back tomorrow, but it's pretty convenient that support is closed tomorrow. The tech then told me that he needed my phone number and that he would call me back. I explained that I had already emailed this information 3 times so I did not feel compelled to give it again, as this information should already be in the ticket. Then I explained that calling me would not work as I was getting ready to leave my house and head in to work. I advised this tech that I wanted to speak to someone that would be able to help me since he did not seem to want to help. The tech refused and told me that I would get the same answer from everyone else. I then asked for the supervisor, but again this tech refused and asked for my phone number. I then asked the tech if he had an email address so that I could send him the information and add it to the ticket. The tech took that to mean that I had not emailed in anything at all. (Poor listening skills) I then had to explain that I have copies of all the email's that have been sent and received from the support email address and that I have already emailed the required information. I had to explain again that the email stated that a ticket number would not be issued until the pertinent information was provided. Personally, I feel that this tech not only disrespected me, but he also made it pretty clear that he was just in a hurry to leave for the day and not worry with my issue. The tech acted like it would be extremely hard to pull up the support mailbox and locate the information and update my ticket. I went through the trouble to provide everything that was asked of me, but the original email that I sent inquiring about the status of the lifetime warranty was never addressed. I even sent in the second reply and asked that this be addressed, but I was sent another cookie cutter response. I dislike Antec's product quality, but one thing is for sure; Emailing in for an RMA is very painless. I didn't have to jump through hoops just to get permission to send in the defective product. This experience with ultraproducts support is leaving a very bad taste in my mouth and I am regretting even investing any money in ultra's products.

Apr 15, 2006, 06:20 PM	#17
Asmoday Demonic Join Date: May 2002 Location: In the cold, dark north... Posts: 5,198 Rep Power: 92 System Specs	Ok guys relax for a minute will you? brutusmaximus I'd prefer it if you took care of this grudge you have against Judas either through PM's or in the FWZ, cool? Veridian has told you guys that he will get in touch with his Ultra contact about your RMA problems..hopefully things will get sorted for you... I rather not close this thread since it has a valid topic, but if you continue this crap I will. __________________ How You can help Hardwareheaven by using Digg

Apr 11, 2006, 04:42 PM	Thread Starter #4
EcPercy HardwareHeaven Senior Member Join Date: Jul 2002 Location: Iraq Posts: 1,535 Rep Power: 0	Well, that's great to know.... I have gotten just over a year out of mine. Which seems to be the norm for all name brand psu's that I have bought.

Apr 11, 2006, 06:25 PM	#5
MiDri DriverHeaven Senior Member Join Date: Jul 2005 Posts: 930 Rep Power: 0	Man... I have a generic PSU has lasted over 3 years... lol

Apr 13, 2006, 03:01 PM	Thread Starter #7
EcPercy HardwareHeaven Senior Member Join Date: Jul 2002 Location: Iraq Posts: 1,535 Rep Power: 0	Well, just an update on my situation. I emailed Ultraproducts support team, which says 24 hour support on their site, and it has been 3 days now and nothing. I have joined their forums after browsing around and it seems that this is the method that a lot of the people have to use to get their RMA issues taken care of. I will keep you all updated. Maybe in the end I should write a review about my experience?

Apr 16, 2006, 02:46 PM	#19
Chaos Number Nine Join Date: May 2002 Location: Nova Scotia Posts: 5,268 Rep Power: 167 System Specs	ok gang lets keep this civil, we all have our own quirks, Judas just has more than some and less than others __________________

Apr 9, 2007, 05:24 PM	Thread Starter #21
EcPercy HardwareHeaven Senior Member Join Date: Jul 2002 Location: Iraq Posts: 1,535 Rep Power: 0	Sorry to drag out this old thread, but I have an update: I initially got a replacement XConnect 500w PSU, but the fans were not working so Ultra Jon (From Ultra forums) worked some more magic and I was sent an Ultra XConnect 2. If you look at the date of this thread you can see that the new PSU has roughly a year on it and the fan in the PSU has started rubbing the grill. I have already decided that for the time being I am going to replace the fan and grill until I am able to build my new machine and then I will be going with a PSU from PC Power and Cooling. Ultra and TigerDirect have lost a customer for life due to my initial experiences in dealing with the phone tech support and the generally crappy quality of the components used in the PSU's.

Apr 9, 2007, 08:06 PM	#22
OldBuzzard DH's oldest Geek Join Date: May 2003 Location: Oberlin, OH Posts: 2,783 Rep Power: 145 System Specs	You may want to take a look at the Corsair 520HX and 620HX PSUs. They are getting some very good reviews, and Corsair has always been good about handling any problems you have with their products. I just got the 620HX even tho it's probably overkill for my system. It's so quiet that even my EXOS2 fans at their lowest settings make more noise __________________ When looking for a reason as to why things go wrong, never rule out sheer STUPIDITY

Apr 9, 2007, 10:45 PM	#24
Lowfat Xtreme Join Date: Oct 2003 Location: Grande Prairie, AB, Can Posts: 4,254 Rep Power: 101	Shame about Ulta and their poor XConnects. From what I've heard their PSUs are some of the best on the market currently. __________________

Apr 9, 2007, 11:04 PM	#27
mike2h DriverHeaven Extreme Member Join Date: Nov 2002 Location: norcal Posts: 6,483 Rep Power: 91 System Specs	my ultra xconnect crapped out on me 15 days after i got it. upraded to a thermatake toughpower 650 & have never looked back. though i really did like the xconnect cabling system, best out there imo. __________________

Apr 12, 2007, 02:44 AM	Thread Starter #29
EcPercy HardwareHeaven Senior Member Join Date: Jul 2002 Location: Iraq Posts: 1,535 Rep Power: 0	The only thing that's "ultra" about ultra products is their failure rate.... I got my new 120mm fan today and when taking the PSU apart check out what I found... It appears that TigerDirect/Ultra sent me a referb unit packaged as a brand new one. Nowhere on my paperwork did it say that the unit is a referb. I will be adding my name to the list of complaints with the BBB of Florida... Notice what appears to be 2 warranty stickers.. There is also what appears to be a third sticker underneath the other as well... It appears that TigerDirect/Ultra sent me a referb unit packaged as a brand new one. Nowhere on my paperwork did it say that the unit is a referb. I will be adding my name to the list of complaints with the BBB of Florida...

Apr 18, 2007, 09:38 PM	#30
H3X4D3C1M4L DriverHeaven Extreme Member Join Date: May 2005 Posts: 6,794 Rep Power: 0	Bad show. I never liked Ultra since seeing such bad reviews in Maximum PC. Conversely I've never had a problem with an Enermax PSU in my life If you're considering an upgrade, there's always PC Power & Cooling PSU's which are THE best in the world as far as I know. A tad pricey but super super reliable.