Poor Customer Support from Manufacturers

cozumel · Sep 24, 2008, 05:27 PM

We had similar style thread recently about enhanced RMAs.

One of things I want to know when buying a component is that I will get a high quality statndard of support from the manufacturer (not just the retailer).

The only one I have a real problem recently is XFX. I will explain if you ask. XFX USA is great but XFX Europe stinks imho.

Everyone else have offered me good/excellent support (IIyama, Silverstone, Antec, Corsair, Gigabyte, EVGA and others) and did not leave me feeling ripped off and an unwanted customer in the process, unlike XFX Europe who I now avoid and recommend against (unless you are in the USA in which case you hyave nothing to worry about). Iiyama have given me the best customer service experience and I would not hesitate to buy from them again.

Just thought it would be good to share our good or bad experiences.

Please state the country/region you are talking about as the same company may offer vastly different policies in each country/region.

Thanks

Edit: Oh yeah - I am in th UK (forgot to say (doh))

Lowfat · Sep 24, 2008, 05:43 PM

Team Group. AWFUL. Office is in USA, I live in Canada. I took 4-5 emails over a 2 month period before someone actually responded to me. All in all it was over 3 months before I had my ram back to me. On top of that I had to pay another $40 in brokerage fees on the new set as they didn't mark it properly for customs.

Swiftech was also awful for me. Also had to send to the USA. At first they weren't even going to accept my RMA because I as in Canada. But after some arguing they accepted. Well over 3 months before I had a new working pump. This was 3-4 years ago, so I don't know if things have improved, but then it was absolute awful for me.

Liqourice · Sep 24, 2008, 10:33 PM

I haven't had that many contacts with support but the few experiences I have are these:

MSI - No reply whatsoever. I'm never getting any product from them again.

Asrock - No reply. Same here, never gonna get any of their products.

Gigabyte - They've replied and have done so within 2-3 days. One answer was a bit "fuzzy", as if they tried to avoid giving an answer at the same time as they wanted to appear to be giving one.

I'm in Europe - Sweden, but all these contacts has been with the companies global support.

Zardon · Sep 24, 2008, 10:42 PM

Quote:

Originally Posted by cozumel

The only one I have a real problem recently is XFX. I will explain if you ask. XFX USA is great but XFX Europe stinks imho.

Cozumel can you send me a private message with more information detailing this problem please? I know the guys in XFX very well and I would like to bring your complete problematic experience to the attention of one guy in particular. Thank you.

GigaWatt · Sep 25, 2008, 12:57 AM

Lexicon, great response time to the mail i sent them, but unfortunately, the drivers for the card i bought suck (they make and sell audio related hardware). the only thing they could say is: "we understand your frustration, but... blah blah blah".

they have been working for years now, i think they are into digital audio hardware for about... 10 years or so, and they still don't know how to make a discent driver for their hardware, whell then hire somene who does, so the customers aren't agraveted and furios why their hardware isn't working with the drivers they provided.

Sep 24, 2008, 05:27 PM	#1
cozumel I'm dangerous but cute... Join Date: Apr 2006 Location: Under the waves... Posts: 3,577 Rep Power: 60 System Specs	Poor Customer Support from Manufacturers We had similar style thread recently about enhanced RMAs. One of things I want to know when buying a component is that I will get a high quality statndard of support from the manufacturer (not just the retailer). The only one I have a real problem recently is XFX. I will explain if you ask. XFX USA is great but XFX Europe stinks imho. Everyone else have offered me good/excellent support (IIyama, Silverstone, Antec, Corsair, Gigabyte, EVGA and others) and did not leave me feeling ripped off and an unwanted customer in the process, unlike XFX Europe who I now avoid and recommend against (unless you are in the USA in which case you hyave nothing to worry about). Iiyama have given me the best customer service experience and I would not hesitate to buy from them again. Just thought it would be good to share our good or bad experiences. Please state the country/region you are talking about as the same company may offer vastly different policies in each country/region. Thanks Edit: Oh yeah - I am in th UK (forgot to say (doh)) __________________ Don't worry about money - Be a beach bum! Scuba Rocks Last edited by cozumel; Sep 24, 2008 at 05:53 PM.

Sep 24, 2008, 05:43 PM	#2
Lowfat Xtreme Join Date: Oct 2003 Location: Grande Prairie, AB, Can Posts: 4,254 Rep Power: 101	Team Group. AWFUL. Office is in USA, I live in Canada. I took 4-5 emails over a 2 month period before someone actually responded to me. All in all it was over 3 months before I had my ram back to me. On top of that I had to pay another $40 in brokerage fees on the new set as they didn't mark it properly for customs. Swiftech was also awful for me. Also had to send to the USA. At first they weren't even going to accept my RMA because I as in Canada. But after some arguing they accepted. Well over 3 months before I had a new working pump. This was 3-4 years ago, so I don't know if things have improved, but then it was absolute awful for me. __________________

Sep 25, 2008, 12:57 AM	#5
GigaWatt Now In Color :D Join Date: Sep 2008 Location: Macedonia, Skopje Posts: 2,116 Rep Power: 81 System Specs	Lexicon, great response time to the mail i sent them, but unfortunately, the drivers for the card i bought suck (they make and sell audio related hardware). the only thing they could say is: "we understand your frustration, but... blah blah blah". they have been working for years now, i think they are into digital audio hardware for about... 10 years or so, and they still don't know how to make a discent driver for their hardware, whell then hire somene who does, so the customers aren't agraveted and furios why their hardware isn't working with the drivers they provided. __________________ It's not schisophrenia... it's just a voice in my head...

Sep 24, 2008, 10:33 PM	#3
Liqourice HardwareHeaven Senior Member Join Date: Nov 2005 Location: Stockholm Posts: 1,698 Rep Power: 98 System Specs	I haven't had that many contacts with support but the few experiences I have are these: MSI - No reply whatsoever. I'm never getting any product from them again. Asrock - No reply. Same here, never gonna get any of their products. Gigabyte - They've replied and have done so within 2-3 days. One answer was a bit "fuzzy", as if they tried to avoid giving an answer at the same time as they wanted to appear to be giving one. I'm in Europe - Sweden, but all these contacts has been with the companies global support.