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Asus Customer Support IS Truly Horrible.

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Old Feb 15, 2009, 03:31 PM   #1
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Asus Customer Support IS Truly Horrible.
I have my 8800Ultra RMA'd to Taiwan for repair or replacement, after one and a half months, still no joy.
Bloody horrible. Its a pity cos their products are very good.
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Old Feb 15, 2009, 07:39 PM   #2
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Re: Asus Customer Support IS Truly Horrible.
all depends on location.... where it's sent to... etc..


i waited 5 months for my Seagate 7200.10 to complete it's RMA trip...
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Old Feb 15, 2009, 09:44 PM   #3
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Re: Asus Customer Support IS Truly Horrible.
6 weeks with integrated :O
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Old Feb 16, 2009, 09:33 PM   #4
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Re: Asus Customer Support IS Truly Horrible.
Taiwan?! wtf?! lol.

don't they have a center for US/N. America operations?
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Old Feb 17, 2009, 01:47 PM Threadstarter Thread Starter   #5
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Re: Asus Customer Support IS Truly Horrible.
Yeah, but since Iam in Sri Lanka that would be even further away.
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Old Feb 17, 2009, 05:06 PM   #6
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Re: Asus Customer Support IS Truly Horrible.
Oh, then that would explain why it went to Taiwan then, lol.
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Old Feb 17, 2009, 05:11 PM   #7
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Re: Asus Customer Support IS Truly Horrible.
Quote:
Originally Posted by CDsDontBurn View Post
Taiwan?! wtf?! lol.

don't they have a center for US/N. America operations?
All Sapphire RMA's have to go to Hong Kong. That is another company I won't buy from again.
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Old Feb 18, 2009, 01:38 PM Threadstarter Thread Starter   #8
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Re: Asus Customer Support IS Truly Horrible.
Well I finally got my Ultra back (actually a brand spanking new replacemnt). God I didn't realize how big this was. everytime I hold it, it just awes me.

well it seems to be running cooler than the original, which is always a plus
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Old Feb 18, 2009, 05:51 PM   #9
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Re: Asus Customer Support IS Truly Horrible.
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All Sapphire RMA's have to go to Hong Kong. That is another company I won't buy from again.
Really? Is that because you're in Canada? Because I know that Sapphire has a U.S. Operations base about 20min. from where I live.
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Old Feb 18, 2009, 07:06 PM   #10
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Re: Asus Customer Support IS Truly Horrible.
I had to send my sapphire to canada IIRC, I live in holland.
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Old Feb 18, 2009, 08:02 PM   #11
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Re: Asus Customer Support IS Truly Horrible.
Quote:
Originally Posted by CDsDontBurn View Post
Really? Is that because you're in Canada? Because I know that Sapphire has a U.S. Operations base about 20min. from where I live.
Same for the USA AFAIK. Sapphire doesn't do their own RMA's in North America you have to go through a company called Athlon Micro, and they told me that they have to send the card back to Kong Hong, and then they charge me for the services. Which according to them would cost me $25USD to $45USD and take 4-8 weeks. All this for because of the POS fan they include on their cards.
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Old Feb 18, 2009, 10:59 PM   #12
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Re: Asus Customer Support IS Truly Horrible.
ouch, that really sucks man. yea, i wouldn't buy from a company that has a slow turn around time like that for RMAs. it needs to stay within the same continent, even if it's in a different country of the same continent for faster turn around.

and what about the RMA process itself once Sapphire got the card in their facility? did it take 2 weeks or more of processing time? Or was it rather quick?
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Old Feb 19, 2009, 04:44 AM   #13
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Re: Asus Customer Support IS Truly Horrible.
I didn't do it yet. Dead card is still sitting on my desk. I guess I should get on that.
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