dvd drive "gone" says my system probably after wrong inf update

necrophyte · Mar 14, 2009, 12:15 AM

yesterday i tried a driver update app (driver genius professional edition) in order to see whether there are some updated drivers for devices i cannot find drivers for or dont know where to look and it found a chipset driver (intel_inf_9101012). i ran that update and since it didnt tell me that my hardware was incompatible, which it should have told me, since intel driver updates etc. always tell that, i didnt really look at the installation and it finished normally. since restart, my dvd drive has problems in the device manager and it isnt present in my computer.

device manager says:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

i rolled back the drivers for the devices i can remember of being updated by that inf update, which i afterwards found out was only for some specific desktop boards.. but the problem still persists - maybe i didnt roll back the faulty one, since everything else works fine (now i installed the newest correct inf update released today for my chipset).

my specs:

hp 8510p gb967#akn business notebook
winxp pro sp3

wrong inf update intel_inf_9101012 installed (correct would be intel matrix storage manager 8.8.0.1009 & intel chipset software installation utility 9.0.0.1008 for ich8/9)

dvd drive: hl-dt-st dvdram gsa-t20L
driver ver. 5.1.2535.0, date 01.07.2001

also a device called
IX9500U GVP631H SCSI CdRom Device
now appears twice under DVD/CD-ROM Drives together with hl-dt-st dvdram gsa-t20L and has the same driver.

i also looked at the device manager in the devices by connection view and saw that:

hl-dt-st dvdram gsa-t20L
is under
Primary IDE channel
which itself is part of
Inter (R) ICH8M Ultra ATA Storage Controllers - 2850

and

the two
IX9500U GVP631H SCSI CdRom Device
are below
SCSI/RAID Host Controller

so now i know which deveices probably caused the problems - Inter (R) ICH8M Ultra ATA Storage Controllers - 2850 & SCSI/RAID Host Controller.

i tried booting the notebook with my os cd and it succeeded, so the problem is only with windows..

i also tried physically removing the drive, booting (when booted, windows detected this IX9500U GVP631H SCSI CdRom Device two times again although the drive was removed) and inserting the drive back while in windows, and the problem is still there.

this is what those "3" dvd drives now look like. is it maybe a conflict problem? i have no idea what this IX9500U GVP631H SCSI CdRom Device is supposed to be as it is still recognized when the dvd drive (hl-dt-st dvdram gsa-t20L) is physically removed and appears twice in my device manager..

devmgr.jpg (199 KB)

the only other thing i can imagine of being possible is a kind of mounted drive caused by pinnacle tv center pro 5.4.1.3038 i also installed yesterday, which now is in a row with my dvd drive..

any ideas?

thanks

Tyrsonswood · Mar 14, 2009, 02:35 AM

can you do a system restore to a point before this bad driver install and try again with the proper drivers? I'm taking it that it worked properly before this happened, right?

necrophyte · Mar 14, 2009, 04:02 AM

actually wanted this to be last resort, but now i tried it and it didnt succeed..

restoration incomplete - your computer cannot be restored....

is there a system restore log where i can see what the reason for the failure was?

Tyrsonswood · Mar 14, 2009, 05:45 AM

Not that I know of, but I never had to look either. Usually it won't restore because what the OS needs for the restore isn't there anymore.... like the "original" driver files or a system file that got corrupt.

So after it didn't restore you are still in the same place, in other words it did nothing? I'm hoping it's not worse. If it can't restore it shouldn't make any changes to the system.

You seem to know exactly which driver is the culprit, did you try driver cleaner or something like it? From your original post it sounds like if the new "bad" driver were gone you would be back to square one, allowing you to install the correct driver. I beleive this is something a driver cleaner could handle (I don't own it so I don't know specifics) I'm actually surprised the driver rollback didn't fix it....... that's usually as far as I've needed to go.

wiskerbizkit · Mar 14, 2009, 06:31 AM

You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: "error code 31"

scroll down to advanced troubleshooting. this happened to me when i installed service pack. I had to delete the upperfilters key.

necrophyte · Mar 14, 2009, 12:17 PM

WOW thanks very much - the filters keys solved it!

Cow_160483 · Mar 16, 2009, 07:22 AM

Quote:

Originally Posted by wiskerbizkit

You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: "error code 31"

scroll down to advanced troubleshooting. this happened to me when i installed service pack. I had to delete the upperfilters key.

Ahh you beat me to it lol

Mar 14, 2009, 12:15 AM	#1
necrophyte HardwareHeaven Lover Join Date: Feb 2008 Location: 1130 Vienna, Austria & Zagreb, Croatia Posts: 131 Rep Power: 26 System Specs	dvd drive "gone" says my system probably after wrong inf update yesterday i tried a driver update app (driver genius professional edition) in order to see whether there are some updated drivers for devices i cannot find drivers for or dont know where to look and it found a chipset driver (intel_inf_9101012). i ran that update and since it didnt tell me that my hardware was incompatible, which it should have told me, since intel driver updates etc. always tell that, i didnt really look at the installation and it finished normally. since restart, my dvd drive has problems in the device manager and it isnt present in my computer. device manager says: Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41) i rolled back the drivers for the devices i can remember of being updated by that inf update, which i afterwards found out was only for some specific desktop boards.. but the problem still persists - maybe i didnt roll back the faulty one, since everything else works fine (now i installed the newest correct inf update released today for my chipset). my specs: hp 8510p gb967#akn business notebook winxp pro sp3 wrong inf update intel_inf_9101012 installed (correct would be intel matrix storage manager 8.8.0.1009 & intel chipset software installation utility 9.0.0.1008 for ich8/9) dvd drive: hl-dt-st dvdram gsa-t20L driver ver. 5.1.2535.0, date 01.07.2001 also a device called IX9500U GVP631H SCSI CdRom Device now appears twice under DVD/CD-ROM Drives together with hl-dt-st dvdram gsa-t20L and has the same driver. i also looked at the device manager in the devices by connection view and saw that: hl-dt-st dvdram gsa-t20L is under Primary IDE channel which itself is part of Inter (R) ICH8M Ultra ATA Storage Controllers - 2850 and the two IX9500U GVP631H SCSI CdRom Device are below SCSI/RAID Host Controller so now i know which deveices probably caused the problems - Inter (R) ICH8M Ultra ATA Storage Controllers - 2850 & SCSI/RAID Host Controller. i tried booting the notebook with my os cd and it succeeded, so the problem is only with windows.. i also tried physically removing the drive, booting (when booted, windows detected this IX9500U GVP631H SCSI CdRom Device two times again although the drive was removed) and inserting the drive back while in windows, and the problem is still there. this is what those "3" dvd drives now look like. is it maybe a conflict problem? i have no idea what this IX9500U GVP631H SCSI CdRom Device is supposed to be as it is still recognized when the dvd drive (hl-dt-st dvdram gsa-t20L) is physically removed and appears twice in my device manager.. devmgr.jpg (199 KB) the only other thing i can imagine of being possible is a kind of mounted drive caused by pinnacle tv center pro 5.4.1.3038 i also installed yesterday, which now is in a row with my dvd drive.. any ideas? thanks Last edited by necrophyte; Mar 14, 2009 at 12:22 AM.

Mar 14, 2009, 04:02 AM	Thread Starter #3
necrophyte HardwareHeaven Lover Join Date: Feb 2008 Location: 1130 Vienna, Austria & Zagreb, Croatia Posts: 131 Rep Power: 26 System Specs	Re: dvd drive "gone" says my system probably after wrong inf update actually wanted this to be last resort, but now i tried it and it didnt succeed.. restoration incomplete - your computer cannot be restored.... is there a system restore log where i can see what the reason for the failure was?

Mar 14, 2009, 06:31 AM	#5
wiskerbizkit DH ***** hobo Join Date: Aug 2004 Location: Columbia SC Posts: 467 Rep Power: 0 System Specs	Re: dvd drive "gone" says my system probably after wrong inf update You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: "error code 31" scroll down to advanced troubleshooting. this happened to me when i installed service pack. I had to delete the upperfilters key.

Mar 14, 2009, 12:17 PM	Thread Starter #6
necrophyte HardwareHeaven Lover Join Date: Feb 2008 Location: 1130 Vienna, Austria & Zagreb, Croatia Posts: 131 Rep Power: 26 System Specs	Re: dvd drive "gone" says my system probably after wrong inf update WOW thanks very much - the filters keys solved it!