Comp problem

KaotiK · Nov 1, 2009, 01:05 PM

Hey guys, after buying a new PC not to long ago, i hadnt really been gaming on it much, untill today where ive bought operatino flashpioint dragon rising.

Now everythings running on high settings and the game runs smooth and perfect, yet after about 5 or so mins bang, my computer shutsdown.

Heres PC specs..
Windows Vista 64 bit home premium
Inter Core i7 CPU 2.67 GHZ
6GB of Ram
2x XFX radeon HD 4870 1gb
creative x-fi titanium fatality sound card

Now im pretty annoyed as its virtually brand new and cost alot of moneys plus im pretty sure it can run that game with ease.. any ideas why? Im guessing something overheating?

**temeteus82** · Nov 1, 2009, 01:15 PM

Yeah sounds like overheating in the CPU. Was it pre built system or did you build it yourself? First thing that I would check is the mounting of the CPU cooler. Do you have any idea of the system temperatures when the shutdown happens? You could use some system monitoring software and run super pi in a continuous loop about 10 minutes and keep eye on the temps.

KaotiK · Nov 1, 2009, 01:20 PM

ye it was prebuilt, the CPU cooler seams fine altho i dont know mucha bout computers. Im pretty sure the GPU is running 90-100 it hink i duno, what software should i get to monitor cpu temp and stuff?

KaotiK · Nov 1, 2009, 01:42 PM

Right checked CPU temps when playing and they all seem fine i think, 38-50 they ranging from. GPU , 1 is around 100-106 and 100% fan speed other 75 or so at 40-60% fan speed

**kris23** · Nov 1, 2009, 04:29 PM

100 Celcius?!

im not sure if GPUs have their own thermal shutdown on board but thats too high..... you need to fix that ASAP before you lose the GPU...

better yet, remove the GPU and have your second one in the primary slot for now as you reapply thermal paste to your faulty card or RMA it

RoyBatty · Nov 1, 2009, 05:03 PM

I agree that the temperature should better be a bit lower. I remember my 4850 was causing system restarts when it reached somewhere above 100°C. Then I upgraded the cooling from Zalman VF-900 to Accelero S1.

(Even though here they say anything under 104 is fine :-)

KaotiK · Nov 1, 2009, 05:48 PM

I dont understand though, its brand new surely shouldnt be overheating? Its at like 85 now on 67% fan speed and thats with me only playing world of warcraft. How do i get it normal, manual speed to 100 24/7? thermal apste i dont have any or know what to do ..

deBelly · Nov 1, 2009, 06:02 PM

100-106 C with 100% speed is definitely not normal. Perhaps one of your video cards doesn't get enough air, is there enough space between them? Or maybe it has a faulty heatsink.

KaotiK · Nov 1, 2009, 06:43 PM

there isnt much room between them attall no.. the motherboard i have is a Gigabyte EX58-UD3R Intel X58 DDR3 Motherboard i think so dunno what to do bout that. Ive read reviews on that and people say both cards being close hasnt done anything to theirs so :S

**kris23** · Nov 1, 2009, 06:44 PM

Quote:

Originally Posted by KaotiK

I dont understand though, its brand new surely shouldnt be overheating? Its at like 85 now on 67% fan speed and thats with me only playing world of warcraft. How do i get it normal, manual speed to 100 24/7? thermal apste i dont have any or know what to do ..

yea since its brand new, someone on the manufacturing line fucked up with the QC of this card..... RMA time or time to fix it

KaotiK · Nov 1, 2009, 07:37 PM

Sorry wahts RMA? sorry for being dumb. I tryed playing the left 4 dead 2 demo then and the card is at 92 running 88% fan speed so not as bad i suppose.

Would turning down the graphics settings for flashpoint improve things, maybe the specs arent good enough for everything maxed.? or are they good enough in your opinion?

**kris23** · Nov 1, 2009, 07:41 PM

return to manufacturer...... or to where you bought it.....

and dont bother turning down the settings, its a defective card, it needs to be fixed or replaced

OldBuzzard · Nov 2, 2009, 12:11 AM

I wouldn't be too quick to recommending an RMA guys. We don't have quite enough info to say for sure that it's a faullty vid card. I'd like a bit more info.

What case is this system using?

Case Fans: How many? What size are they? Where are they located in the case?

Have you tried taking the side off, and useing a fan to blow air into the case to see if that helps? If you haven't, and do decide to try that, don't put the fan REAL close to the system. Keep it a foot or so away so that it doesn't cause EFI.

It's quite possible the you just don't have proper air flow in the case.

**kris23** · Nov 2, 2009, 01:22 AM

i know the board circuitry isnt exactly faulty but the OP obviously is someone who probably wouldnt feel comfortable running around in the case or pulling apart his GPU to reapply some thermal paste.....

the 1st card could easily have its air-flow blocked by the 2nd card...... hard to say as things havent been cleared up yet.... there isnt much that can be done about that although if the cards are properly installed in the PCI slots

to KaotiK, if you can, can you give us the motherboard model and the case you are using? so we can have a better idea of what your problem is?

Dark Lord · Nov 2, 2009, 03:17 AM

if its prebuilt, he shouldnt have to lay a finger on the system. bring it back to where you bought it and have them deal with the problem.

isaak · Nov 2, 2009, 09:08 AM

Agree with Dark Lord...take it back to the place and tell them yor problem (shutting down every 5 minutes in games) and let them handle it, damn them if they charge you

KaotiK · Nov 2, 2009, 10:45 AM

The motherboard is a Gigabyte EX58-UD3R Intel X58 DDR3 Motherboard
And the case is a Coolermaster HAF 922

Theres a big fan at top, one at back,and one at front, then of course the PSU one, titan cooler for the CPU.

Cow_160483 · Nov 2, 2009, 11:03 AM

Like isaak and Dark Lord have allready said if the system is new take it back and let the manufacturer have a look at it, as some of the thing we might recommend you do might void your warranty.

**kris23** · Nov 2, 2009, 03:29 PM

case is good... mobo is too cramped.... the two cards are right next to each other.....

there needs to be more space in between the cards.... if you can, i recommend trying to loosen the PCI-slot screws and moving the cards apart however small the space gained is...

i think the 2nd card is suffocating the 1st one

procupine14 · Nov 2, 2009, 07:15 PM

sounds to me like this problem is exactly what chris just said. I don't think that that board allows enough room between the cards for them to pull in air. What I want to know is which card is the one overheating. Because if its the top one with an open side there is a definite problem. If its the second card that's upagainst the other cards then its an issue of the second card sucking in all the heat coming off of the primary card.

EDIT:

Wow just looked up a picture of that board and man are those PCI-e slots close!

OldBuzzard · Nov 2, 2009, 09:17 PM

OK, as nice as the HAF 922 is, it lacks a fan on the side panel.

I'm betting that a 120mm fan on the side panel pushing outside air into the case would bring those temps down quite a bit.

Part of the problem is that the XFX card doesn't exhaust the heat to the outside of the case, which keeps the internal temps higher than the cards that use external exhaust.

OP needs to check with the people he bought the system from, but I'm betting that just adding a fan on the case side wouldn't affect his warranty.

KaotiK · Nov 3, 2009, 02:10 PM

Thanks for the help so far all, Just a question if i was to take both cards out, and put one abck in and jsut run it on one is that simple enough to do? im guessing that would fix the prob as more air flow but obv losing some power.

Cow_160483 · Nov 3, 2009, 02:40 PM

Ya sure that would solve the problem i guess but why use only one card when you bought 2 ?

OldBuzzard · Nov 3, 2009, 02:57 PM

DO NOT DO THAT, until you tave talked to the maker of your system!

Doing that could void any warranty you have. Talk to them first, explain your problem and see what they have to say.

If they give you the OK to do that, section 1-5 (page 18) of your MB manual covers how to install/uninstall a video card. If youdon't have a manual, you can D/L ir from this page:

GIGABYTE - Support&Download - Motherboard - Manual Download

I still think that adding a 120mm, or better yet a 200mm (since that case allows either of them to be installed), on the side cover would bring down the temps to an acceptable level. Even if it doesn't work, having a fan there would help cool the rest of the system.

As for the make of the system. Just who is it? A well known maker, or a local store?

Also, just where in the world are you. That has a bearing as well, since it's a lot easier to get service, parts, etc in some countries than others.

**kris23** · Nov 3, 2009, 03:02 PM

i wonder when he said prebuilt, he probably meant that someone built it for him....

also, i think hes located in the UK

Cow_160483 · Nov 3, 2009, 03:31 PM

Quote:

Originally Posted by KaotiK

ye it was prebuilt, the CPU cooler seams fine altho i dont know mucha bout computers. Im pretty sure the GPU is running 90-100 it hink i duno, what software should i get to monitor cpu temp and stuff?

What did you mean by "yes it was prebuilt" if it was put together at the shop and sold as a whole to you then opening it up will void your guarantee by the shop . so like OldBuzzard said dont do that.

KaotiK · Nov 4, 2009, 01:05 AM

Yea by prebuilt i meant i ordered from overclockers.co.uk where they built it for me. I phoned them up and they are picking it up tommorow to fix or do whateverr to solve the problem (hopefully). Will deffo fit another fan when i get it back. If someone could suggest which one thought as i have no idea.

Once again, thankas for all the help.

isaak · Nov 4, 2009, 08:32 AM

It doesn't really matter what brand of fan, but some good ones are Noctua and Thermaltake. Try and go for a 200mm one if your case supports it, that way it can be quieter while creating a "wall of cool air".

I would say the problem is the 2 cards being too close together and as a result overheating...this means that the store cannot really do much about it except add that extra fan for you.

Nov 1, 2009, 01:05 PM	#1
KaotiK HardwareHeaven Junior Member Join Date: Jul 2009 Posts: 53 Rep Power: 0	Comp problem Hey guys, after buying a new PC not to long ago, i hadnt really been gaming on it much, untill today where ive bought operatino flashpioint dragon rising. Now everythings running on high settings and the game runs smooth and perfect, yet after about 5 or so mins bang, my computer shutsdown. Heres PC specs.. Windows Vista 64 bit home premium Inter Core i7 CPU 2.67 GHZ 6GB of Ram 2x XFX radeon HD 4870 1gb creative x-fi titanium fatality sound card Now im pretty annoyed as its virtually brand new and cost alot of moneys plus im pretty sure it can run that game with ease.. any ideas why? Im guessing something overheating?

Nov 1, 2009, 01:20 PM	Thread Starter #3
KaotiK HardwareHeaven Junior Member Join Date: Jul 2009 Posts: 53 Rep Power: 0	Re: Comp problem ye it was prebuilt, the CPU cooler seams fine altho i dont know mucha bout computers. Im pretty sure the GPU is running 90-100 it hink i duno, what software should i get to monitor cpu temp and stuff?

Nov 1, 2009, 01:42 PM	Thread Starter #4
KaotiK HardwareHeaven Junior Member Join Date: Jul 2009 Posts: 53 Rep Power: 0	Re: Comp problem Right checked CPU temps when playing and they all seem fine i think, 38-50 they ranging from. GPU , 1 is around 100-106 and 100% fan speed other 75 or so at 40-60% fan speed

Nov 1, 2009, 04:29 PM	#5
kris23 Going Insane..... Join Date: Dec 2006 Location: Los Angeles Posts: 5,990 Rep Power: 121 System Specs	Re: Comp problem 100 Celcius?! im not sure if GPUs have their own thermal shutdown on board but thats too high..... you need to fix that ASAP before you lose the GPU... better yet, remove the GPU and have your second one in the primary slot for now as you reapply thermal paste to your faulty card or RMA it __________________ Hardwareheaven Super-Moderator Building a new computer system and not sure where to start? Click Here! last updated (5/18/11) Rosewill FUTURE case replaces CM 690 II with its greater interior length. Building a PC: Step by Step Guide Written by Kristopher Pedemonte and Nathan Marks-Forder Edited by Allan Campbell Questions or Comments? feel free to post them in the forums!

Nov 1, 2009, 05:03 PM	#6
RoyBatty HardwareHeaven Senior Member Join Date: Jun 2006 Location: Czech Republic Posts: 1,930 Rep Power: 115 System Specs	Re: Comp problem I agree that the temperature should better be a bit lower. I remember my 4850 was causing system restarts when it reached somewhere above 100°C. Then I upgraded the cooling from Zalman VF-900 to Accelero S1. (Even though here they say anything under 104 is fine :-)

Nov 1, 2009, 05:48 PM	Thread Starter #7
KaotiK HardwareHeaven Junior Member Join Date: Jul 2009 Posts: 53 Rep Power: 0	Re: Comp problem I dont understand though, its brand new surely shouldnt be overheating? Its at like 85 now on 67% fan speed and thats with me only playing world of warcraft. How do i get it normal, manual speed to 100 24/7? thermal apste i dont have any or know what to do ..

Nov 1, 2009, 06:02 PM	#8
deBelly HardwareHeaven Addict Join Date: Oct 2008 Location: Croatia Posts: 278 Rep Power: 43 System Specs	Re: Comp problem 100-106 C with 100% speed is definitely not normal. Perhaps one of your video cards doesn't get enough air, is there enough space between them? Or maybe it has a faulty heatsink.

Nov 1, 2009, 06:43 PM	Thread Starter #9
KaotiK HardwareHeaven Junior Member Join Date: Jul 2009 Posts: 53 Rep Power: 0	Re: Comp problem there isnt much room between them attall no.. the motherboard i have is a Gigabyte EX58-UD3R Intel X58 DDR3 Motherboard i think so dunno what to do bout that. Ive read reviews on that and people say both cards being close hasnt done anything to theirs so :S

Nov 1, 2009, 07:37 PM	Thread Starter #11
KaotiK HardwareHeaven Junior Member Join Date: Jul 2009 Posts: 53 Rep Power: 0	Re: Comp problem Sorry wahts RMA? sorry for being dumb. I tryed playing the left 4 dead 2 demo then and the card is at 92 running 88% fan speed so not as bad i suppose. Would turning down the graphics settings for flashpoint improve things, maybe the specs arent good enough for everything maxed.? or are they good enough in your opinion?

Nov 1, 2009, 07:41 PM	#12
kris23 Going Insane..... Join Date: Dec 2006 Location: Los Angeles Posts: 5,990 Rep Power: 121 System Specs	Re: Comp problem return to manufacturer...... or to where you bought it..... and dont bother turning down the settings, its a defective card, it needs to be fixed or replaced __________________ Hardwareheaven Super-Moderator Building a new computer system and not sure where to start? Click Here! last updated (5/18/11) Rosewill FUTURE case replaces CM 690 II with its greater interior length. Building a PC: Step by Step Guide Written by Kristopher Pedemonte and Nathan Marks-Forder Edited by Allan Campbell Questions or Comments? feel free to post them in the forums!

Nov 2, 2009, 12:11 AM	#13
OldBuzzard DH's oldest Geek Join Date: May 2003 Location: Oberlin, OH Posts: 2,781 Rep Power: 141 System Specs	Re: Comp problem I wouldn't be too quick to recommending an RMA guys. We don't have quite enough info to say for sure that it's a faullty vid card. I'd like a bit more info. What case is this system using? Case Fans: How many? What size are they? Where are they located in the case? Have you tried taking the side off, and useing a fan to blow air into the case to see if that helps? If you haven't, and do decide to try that, don't put the fan REAL close to the system. Keep it a foot or so away so that it doesn't cause EFI. It's quite possible the you just don't have proper air flow in the case. __________________ When looking for a reason as to why things go wrong, never rule out sheer STUPIDITY

Nov 2, 2009, 01:22 AM	#14
kris23 Going Insane..... Join Date: Dec 2006 Location: Los Angeles Posts: 5,990 Rep Power: 121 System Specs	Re: Comp problem i know the board circuitry isnt exactly faulty but the OP obviously is someone who probably wouldnt feel comfortable running around in the case or pulling apart his GPU to reapply some thermal paste..... the 1st card could easily have its air-flow blocked by the 2nd card...... hard to say as things havent been cleared up yet.... there isnt much that can be done about that although if the cards are properly installed in the PCI slots to KaotiK, if you can, can you give us the motherboard model and the case you are using? so we can have a better idea of what your problem is? __________________ Hardwareheaven Super-Moderator Building a new computer system and not sure where to start? Click Here! last updated (5/18/11) Rosewill FUTURE case replaces CM 690 II with its greater interior length. Building a PC: Step by Step Guide Written by Kristopher Pedemonte and Nathan Marks-Forder Edited by Allan Campbell Questions or Comments? feel free to post them in the forums!

Nov 2, 2009, 03:17 AM	#15
Dark Lord HardwareHeaven Extreme Member Join Date: Jul 2004 Location: Grand Rapids, MI Posts: 5,945 Rep Power: 123 System Specs	Re: Comp problem if its prebuilt, he shouldnt have to lay a finger on the system. bring it back to where you bought it and have them deal with the problem. __________________

Nov 2, 2009, 09:08 AM	#16
isaak HardwareHeaven Senior Member Join Date: Oct 2008 Posts: 2,253 Rep Power: 108 System Specs	Re: Comp problem Agree with Dark Lord...take it back to the place and tell them yor problem (shutting down every 5 minutes in games) and let them handle it, damn them if they charge you

Nov 2, 2009, 10:45 AM	Thread Starter #17
KaotiK HardwareHeaven Junior Member Join Date: Jul 2009 Posts: 53 Rep Power: 0	Re: Comp problem The motherboard is a Gigabyte EX58-UD3R Intel X58 DDR3 Motherboard And the case is a Coolermaster HAF 922 Theres a big fan at top, one at back,and one at front, then of course the PSU one, titan cooler for the CPU.

Nov 2, 2009, 11:03 AM	#18
Cow_160483 HH's only cow moooooo... Join Date: Apr 2008 Location: BOTSWANA Posts: 6,687 Rep Power: 280 System Specs	Re: Comp problem Like isaak and Dark Lord have allready said if the system is new take it back and let the manufacturer have a look at it, as some of the thing we might recommend you do might void your warranty. __________________ Decode! Muhahahahah!

Nov 2, 2009, 03:29 PM	#19
kris23 Going Insane..... Join Date: Dec 2006 Location: Los Angeles Posts: 5,990 Rep Power: 121 System Specs	Re: Comp problem case is good... mobo is too cramped.... the two cards are right next to each other..... there needs to be more space in between the cards.... if you can, i recommend trying to loosen the PCI-slot screws and moving the cards apart however small the space gained is... i think the 2nd card is suffocating the 1st one __________________ Hardwareheaven Super-Moderator Building a new computer system and not sure where to start? Click Here! last updated (5/18/11) Rosewill FUTURE case replaces CM 690 II with its greater interior length. Building a PC: Step by Step Guide Written by Kristopher Pedemonte and Nathan Marks-Forder Edited by Allan Campbell Questions or Comments? feel free to post them in the forums!

Nov 2, 2009, 07:15 PM	#20
procupine14 Why is it Beeping!?!?! Join Date: Apr 2007 Location: USA, Missouri Posts: 1,400 Rep Power: 56 System Specs	Re: Comp problem sounds to me like this problem is exactly what chris just said. I don't think that that board allows enough room between the cards for them to pull in air. What I want to know is which card is the one overheating. Because if its the top one with an open side there is a definite problem. If its the second card that's upagainst the other cards then its an issue of the second card sucking in all the heat coming off of the primary card. EDIT: Wow just looked up a picture of that board and man are those PCI-e slots close! __________________ HTPC/file server: Windows 7 Ultimate 64-bit - AMD Phenom x4 9850 - 4GB OCZ DDR2 800 (2x2GB) - 1TB WD Black - 4 x 1TB Hitachi DeskStar in RAID 5 - ATi TV Wonder Digital Cable Tuner - HIS Raedon 4850 512MB - ASRock N68C-S UCC mobo - OCZ ModExtreme Pro 500W PSU GF's Gaming PC: Windows 7 Ultimate 64-bit - AMD Phenom 9850 - 4GB OCZ DDR2 1066 - 500GB Western Digital GP - HIS Raedon 5770 1GB - ASUS M3A78-EM - Zalman 650W PSU Media Streamer: Win 7 Pro 64-bit - AMD Athlon x2 3200+ - 4GB SuperTalent DDR2 800 - 250GB SeaGate Barracuda - MSI K9N6PGM2-V2 - ASUS Raedon 5450 SILENT - FSP group 250W PSU

Nov 2, 2009, 09:17 PM	#21
OldBuzzard DH's oldest Geek Join Date: May 2003 Location: Oberlin, OH Posts: 2,781 Rep Power: 141 System Specs	Re: Comp problem OK, as nice as the HAF 922 is, it lacks a fan on the side panel. I'm betting that a 120mm fan on the side panel pushing outside air into the case would bring those temps down quite a bit. Part of the problem is that the XFX card doesn't exhaust the heat to the outside of the case, which keeps the internal temps higher than the cards that use external exhaust. OP needs to check with the people he bought the system from, but I'm betting that just adding a fan on the case side wouldn't affect his warranty. __________________ When looking for a reason as to why things go wrong, never rule out sheer STUPIDITY

Nov 3, 2009, 02:10 PM	Thread Starter #22
KaotiK HardwareHeaven Junior Member Join Date: Jul 2009 Posts: 53 Rep Power: 0	Re: Comp problem Thanks for the help so far all, Just a question if i was to take both cards out, and put one abck in and jsut run it on one is that simple enough to do? im guessing that would fix the prob as more air flow but obv losing some power.

Nov 3, 2009, 02:40 PM	#23
Cow_160483 HH's only cow moooooo... Join Date: Apr 2008 Location: BOTSWANA Posts: 6,687 Rep Power: 280 System Specs	Re: Comp problem Ya sure that would solve the problem i guess but why use only one card when you bought 2 ? __________________ Decode! Muhahahahah!

Nov 3, 2009, 02:57 PM	#24
OldBuzzard DH's oldest Geek Join Date: May 2003 Location: Oberlin, OH Posts: 2,781 Rep Power: 141 System Specs	Re: Comp problem DO NOT DO THAT, until you tave talked to the maker of your system! Doing that could void any warranty you have. Talk to them first, explain your problem and see what they have to say. If they give you the OK to do that, section 1-5 (page 18) of your MB manual covers how to install/uninstall a video card. If youdon't have a manual, you can D/L ir from this page: GIGABYTE - Support&Download - Motherboard - Manual Download I still think that adding a 120mm, or better yet a 200mm (since that case allows either of them to be installed), on the side cover would bring down the temps to an acceptable level. Even if it doesn't work, having a fan there would help cool the rest of the system. As for the make of the system. Just who is it? A well known maker, or a local store? Also, just where in the world are you. That has a bearing as well, since it's a lot easier to get service, parts, etc in some countries than others. __________________ When looking for a reason as to why things go wrong, never rule out sheer STUPIDITY

Nov 3, 2009, 03:02 PM	#25
kris23 Going Insane..... Join Date: Dec 2006 Location: Los Angeles Posts: 5,990 Rep Power: 121 System Specs	Re: Comp problem i wonder when he said prebuilt, he probably meant that someone built it for him.... also, i think hes located in the UK __________________ Hardwareheaven Super-Moderator Building a new computer system and not sure where to start? Click Here! last updated (5/18/11) Rosewill FUTURE case replaces CM 690 II with its greater interior length. Building a PC: Step by Step Guide Written by Kristopher Pedemonte and Nathan Marks-Forder Edited by Allan Campbell Questions or Comments? feel free to post them in the forums!

Nov 4, 2009, 01:05 AM	Thread Starter #27
KaotiK HardwareHeaven Junior Member Join Date: Jul 2009 Posts: 53 Rep Power: 0	Re: Comp problem Yea by prebuilt i meant i ordered from overclockers.co.uk where they built it for me. I phoned them up and they are picking it up tommorow to fix or do whateverr to solve the problem (hopefully). Will deffo fit another fan when i get it back. If someone could suggest which one thought as i have no idea. Once again, thankas for all the help.

Nov 4, 2009, 08:32 AM	#28
isaak HardwareHeaven Senior Member Join Date: Oct 2008 Posts: 2,253 Rep Power: 108 System Specs	Re: Comp problem It doesn't really matter what brand of fan, but some good ones are Noctua and Thermaltake. Try and go for a 200mm one if your case supports it, that way it can be quieter while creating a "wall of cool air". I would say the problem is the 2 cards being too close together and as a result overheating...this means that the store cannot really do much about it except add that extra fan for you.