Problem with my CD-RW Drive

kemet64 · Jun 22, 2004, 09:41 PM

I have a problem with my IOMEGA CDRW23042EXT3-C (external 40x12x48 USB)

Okay, it is connected to computer, says it is working fine. However, whenever I put a disk in, the light will show up, i can hear it...but then it seems to suddenly stop (no slow down).

When I open up the Iomega Burning program, I select the data I want, but when I put the disc in, it cannot read it. If I dont take it out, the program crashes and then the system. So I tried music match jukebox, but whenever I try to burn something, it says I need to put the correct kind of disc in.

Now, I was burning earlier today, was making many copies, and on the 20th it just made the "clicking noise" and would not move. Tried to end task, nothing worked, system crashed, and I restarted. Ever since then is when these problems have been happening. Now, it will not burn and usually crashes.

If any of you can help, I would be grateful.

IF you need any more information, just post it here.

swimtech · Jun 22, 2004, 10:06 PM

Actually sounds like a bad drive - try on another computer to confirm the failure - if the burner gives problems on another computer then at least you know...

Hopefully it is still under warranty...

kemet64 · Jun 22, 2004, 10:09 PM

it can read disks fine though.

swimtech · Jun 22, 2004, 10:16 PM

Quote:

Originally posted by kemet64
it can read disks fine though.

Still, trying on another computer will tell you definitely if it is the drive or the software on your computer...divide and conquer!

You've already tried two "front end" software applications to burn with and they both failed (with different messages though...) - that's why I suspect the drive. A CDRW drive only has one laser, but it is used with different power levels depending upon whether it is reading or burning. The circiutry for the higher power level or other hardware inside the drive dealing with the burn process is my suspect...

kemet64 · Jun 22, 2004, 10:18 PM

No USB 2 on other computer but I will try it.

swimtech · Jun 22, 2004, 10:22 PM

The drive will likely default back to USB 1 - the other computer should still see the drive.

The_Neon_Cowboy · Jun 23, 2004, 04:19 AM

Quote:

Originally posted by kemet64
it can read disks fine though.

Look for a firmware update... I looked didn't see any ... make sure your runing the latest software http://www.iomega.com/software/hotburn/hotburnpc.html . Also make sure your latest chipset drivers are installed

But if it’s making noises it's likely going to be a mechanical problem and need RMA’ed

kemet64 · Jun 23, 2004, 05:07 AM

Well, I did many hours on Live Chat....who told me it was too complicated for them

So they gave the the number for phone support. Got on there, was talking to them, doing thing after thing. They gave me the Professional software for free to try out, still did not work.

Had me change from added in USB 2.0 to the factory USB 1...still did not work. Tried 1 more reinstall, still did not work. So, this may be because it was 30 mins after the guy was supposed to be home, they said they will send me a brand new one.

swimtech · Jun 23, 2004, 01:28 PM

Quote:

Originally posted by kemet64
...they said they will send me a brand new one.

That's the ticket!

Jun 22, 2004, 09:41 PM	#1
kemet64 DriverHeaven Senior Member Join Date: Jan 2004 Posts: 457 Rep Power: 0	Problem with my CD-RW Drive I have a problem with my IOMEGA CDRW23042EXT3-C (external 40x12x48 USB) Okay, it is connected to computer, says it is working fine. However, whenever I put a disk in, the light will show up, i can hear it...but then it seems to suddenly stop (no slow down). When I open up the Iomega Burning program, I select the data I want, but when I put the disc in, it cannot read it. If I dont take it out, the program crashes and then the system. So I tried music match jukebox, but whenever I try to burn something, it says I need to put the correct kind of disc in. Now, I was burning earlier today, was making many copies, and on the 20th it just made the "clicking noise" and would not move. Tried to end task, nothing worked, system crashed, and I restarted. Ever since then is when these problems have been happening. Now, it will not burn and usually crashes. If any of you can help, I would be grateful. IF you need any more information, just post it here. __________________ Inspiron XPS Intel 3.4 ghz 1gb Corsair XMS DDR PC3200 60gig 7200 HD 128mb Radeon Mobility 9700 Creative Soundblaster Audigy 2 NX Logitech z680 Speakers

Jun 22, 2004, 10:06 PM	#2
swimtech HardwareHeaven Extreme Member Join Date: May 2002 Location: North Carolina Posts: 4,040 Rep Power: 124 System Specs	Actually sounds like a bad drive - try on another computer to confirm the failure - if the burner gives problems on another computer then at least you know... Hopefully it is still under warranty... __________________ It's not so much getting your way that matters or not - what matters is how you go about getting it.

Jun 22, 2004, 10:09 PM	Thread Starter #3
kemet64 DriverHeaven Senior Member Join Date: Jan 2004 Posts: 457 Rep Power: 0	it can read disks fine though. __________________ Inspiron XPS Intel 3.4 ghz 1gb Corsair XMS DDR PC3200 60gig 7200 HD 128mb Radeon Mobility 9700 Creative Soundblaster Audigy 2 NX Logitech z680 Speakers

Jun 22, 2004, 10:18 PM	Thread Starter #5
kemet64 DriverHeaven Senior Member Join Date: Jan 2004 Posts: 457 Rep Power: 0	No USB 2 on other computer but I will try it. __________________ Inspiron XPS Intel 3.4 ghz 1gb Corsair XMS DDR PC3200 60gig 7200 HD 128mb Radeon Mobility 9700 Creative Soundblaster Audigy 2 NX Logitech z680 Speakers

Jun 22, 2004, 10:22 PM	#6
swimtech HardwareHeaven Extreme Member Join Date: May 2002 Location: North Carolina Posts: 4,040 Rep Power: 124 System Specs	The drive will likely default back to USB 1 - the other computer should still see the drive. __________________ It's not so much getting your way that matters or not - what matters is how you go about getting it.

Jun 23, 2004, 05:07 AM	Thread Starter #8
kemet64 DriverHeaven Senior Member Join Date: Jan 2004 Posts: 457 Rep Power: 0	Well, I did many hours on Live Chat....who told me it was too complicated for them So they gave the the number for phone support. Got on there, was talking to them, doing thing after thing. They gave me the Professional software for free to try out, still did not work. Had me change from added in USB 2.0 to the factory USB 1...still did not work. Tried 1 more reinstall, still did not work. So, this may be because it was 30 mins after the guy was supposed to be home, they said they will send me a brand new one. __________________ Inspiron XPS Intel 3.4 ghz 1gb Corsair XMS DDR PC3200 60gig 7200 HD 128mb Radeon Mobility 9700 Creative Soundblaster Audigy 2 NX Logitech z680 Speakers