Printer Issue?

No_Style · Jan 21, 2005, 04:03 AM

Quote:

Originally Posted by Ctrl-Alt-Del

all i'll see is if it's enough papers then keep looking at something else. lol.
i'd probably lost for sometime. lol.
how many papers was in the tray, all that's been used, how many printed test..
i believe Judas would have found it if he was there. give him a cookie or somethin'..

Nearly the entire tray's worth. Somebody else really had a problem and sent a print job which consumed over 50 pages and then left it in the printer room. I did say Judas was on the right track. No one should be using paper that has gone through the printer once anyways because it could potentially damage the printer and such.

PangingJr · Jan 21, 2005, 04:19 AM

i'd have a good LOL alone, and with friends for a day after found it..,
i'll be lost.. never find it out at first by myself, maybe till the end. i'd get a new printer from a friend if that only printer i have and need to print something fast.. lol.

Vampyromaniac · Jan 21, 2005, 05:49 AM

Wait a sec, if it was the paper, then how did the 4100 also have the problem? You put the same paper in both printers?

But, how did the problem disappear for this test?
"- Brought the printer down to a known working source and tested and it worked."

What a funny problem!

Callandor · Jan 21, 2005, 08:15 AM

Maybe they pulled the paper out, put it somewhere in the office face down, then went elsewhere. When they got back, they put it back in, without looking at the otherside of the paper!

That's the most intriguing problem I've ever heard of!!! Nice one No_Style, I think this will actually help the greater majority of us in our future trouble shooting endevours!!!!

swimtech · Jan 21, 2005, 05:17 PM

Stuff happens...

I like it when I don't have to spend the client's money - and they won't forget to check their own paper again!

The_Neon_Cowboy · Jan 21, 2005, 05:52 PM

OMG!.... checking the paper is obvious but too obvious
I assumed you knew it wan't the paper

I don't feel bad at all... but you should!

No_Style · Jan 21, 2005, 10:37 PM

Sun_Walka's right with how the paper got in there in the first place. I didn't feel bad since we all had a good laugh..

And if it was so obvious Neon, why didn't you mention it?

\

Quote:

Wait a sec, if it was the paper, then how did the 4100 also have the problem? You put the same paper in both printers?

But, how did the problem disappear for this test?
"- Brought the printer down to a known working source and tested and it worked."

What a funny problem!

The user took out the paper when I informed her that I was going to do a printer switch. This wasn't continuous troubleshooting process, since I was working on and off with it. I put in new paper and tested it fine. In fact, a lot of circumstances was added to complicate matters.

Here are the key points that really threw me off the track:

- I installed the printer and tested it with good paper which I put in for the very first time and the printer worked flawlessly. (I believe it was my first major assignment as well

).

- The New Smart Label printer was then installed by another user and the coincidently the garbage text started to appear.

- Checking online and with my colleague, gave possibilities to electrical interference penetrating through the cable or driver issues. (It was after all, a StarTech cable

). AND, just the heating was busted near her area and there was no way to turn it down, so maybe there was a nearby electromagnetic source.

Anyways, twas a good one and I'm glad you guys enjoyed it.

I've been asking people what they would do first if they noticed this issue and nobody have said check the paper as their first try. It's always something we assume to be 100%.

Jan 21, 2005, 05:49 AM	#33
Vampyromaniac confutatis maledictis Join Date: May 2002 Location: somewhere dark Posts: 5,974 Rep Power: 77 System Specs	Wait a sec, if it was the paper, then how did the 4100 also have the problem? You put the same paper in both printers? But, how did the problem disappear for this test? "- Brought the printer down to a known working source and tested and it worked." What a funny problem! __________________ *Digitalis 3.3* Athlon 64 3000 // ASUS K8V SE Deluxe // 1024MB PC3200 (2-2-2-10 1T) ATI All-In-Wonder 9700 Pro // 20" Dell 2005FPW (DVI) M-Audio Revo 7.1 + Philips Acoustic Edge // Klipsch ProMedia 2.1 320/16 Western Digital WD3200KS + 120/8 Seagate 7200.7 NEC ND-3550A 16x DVD±RW + Lite-On 52x24x CD-RW Antec Sonata case // 480W Antec TruePower personal bests \|\| Aq'3: 46796 \| 3D'01: 20461 \| 3D'03: 6336 \| 3D'05: 2677 \| PC'04: 4605 \| PC'02: 7691,9092,1250

Jan 21, 2005, 08:15 AM	#34
Callandor Forged on Dragonmount Join Date: Oct 2004 Location: Saskatoon, Saskatchewan, Canada Posts: 7,237 Rep Power: 304 System Specs	Maybe they pulled the paper out, put it somewhere in the office face down, then went elsewhere. When they got back, they put it back in, without looking at the otherside of the paper! That's the most intriguing problem I've ever heard of!!! Nice one No_Style, I think this will actually help the greater majority of us in our future trouble shooting endevours!!!! __________________

Jan 21, 2005, 05:17 PM	#35
swimtech HardwareHeaven Extreme Member Join Date: May 2002 Location: North Carolina Posts: 4,040 Rep Power: 124 System Specs	Stuff happens... I like it when I don't have to spend the client's money - and they won't forget to check their own paper again! __________________ It's not so much getting your way that matters or not - what matters is how you go about getting it.

Jan 21, 2005, 05:52 PM	#36
The_Neon_Cowboy HardwareHeaven Extreme Member Join Date: Dec 2002 Location: U.S.A. Posts: 16,009 Rep Power: 92 System Specs	OMG!.... checking the paper is obvious but too obvious I assumed you knew it wan't the paper I don't feel bad at all... but you should! __________________

Jan 21, 2005, 04:19 AM	#32
PangingJr Member Join Date: Mar 2003 Posts: 5,989 Rep Power: 71	i'd have a good LOL alone, and with friends for a day after found it.., i'll be lost.. never find it out at first by myself, maybe till the end. i'd get a new printer from a friend if that only printer i have and need to print something fast.. lol.