Black Spec Inside CRT Monitor Glass

brandon105 · Apr 11, 2005, 03:42 PM

Ok, I just got the SAMSUNG SyncMaster 990DF-Black 19" DynaFlat CRT Monitor -Retail and it has a black spec on the inside of the glass, like a spec of dust or something like that, no its not a dead pixel, because when I turn the monitor completely off I can shine a flashlight at the spot and it is still there. What should I do?

The spec is really really small and hardly noticable, but my eye goes to it..lol, ive only had the monitor for 4 days, other than that the monitor is perfect and clear, maybe a small magnet can get it out or drag it ot the side?

Ive Emailed www.newegg.com (the place I ordered from) and I hope to be getting a response. I also have a 3 year warranty.

But I need help on this matter guys, so thanks for reading!

Drakon · Apr 11, 2005, 03:57 PM

You could try speaking to a rep if can. might get a faster response

Anyways see what Newegg says. They may replace it. If they're willing to do so, then it's up to you whether you want to send it back and spend the few dys without it to get the new one OR keep the one you have now and try to ignore the speck

Btw, how do u like the monitor so far? Is it nice for regular viewing and gaming (if u game)? I just bought the 1100DF Black. Should get here today

Judas · Apr 11, 2005, 08:21 PM

Send it back... that is something you should never get... get a replacement..

brandon105 · Apr 11, 2005, 09:58 PM

anyone else have any suggestions?...should I try a weak magnet?

brandon105 · Apr 11, 2005, 11:37 PM

bump?

brandon105 · Apr 11, 2005, 11:38 PM

BTW, yes I game, and yes the monitor is BUEITIFUL, I love it, exept for the f-ing speck....

nitrousoxide52 · Apr 11, 2005, 11:41 PM

Quote:

Originally Posted by Judas

Send it back... that is something you should never get... get a replacement..

Yep, that must have happened while they were making it, send it back, newegg has a great warranty system.

brandon105 · Apr 11, 2005, 11:44 PM

How should I go about doing this man?....btw, I dont have the original box..should I call them and set up something? Im dumbfounded.

Drakon · Apr 12, 2005, 01:27 AM

Call Newegg. Speak to a rep. Explain your problem and tell them you will like to return it and have it replaced. Also mention that you no longer have the original box. They should tell you what you can do. Good luck!

brandon105 · Apr 12, 2005, 02:20 AM

ok thanks man

Logla · Apr 12, 2005, 09:37 AM

I could be wrong on this to dont take it as gospel.

The black speck is likely to be a part of the phosporous layer on the inside of the tube which is missing.
Worst case, the tube itself could be damaged. If that is the case, then this monitor has a high risk of failure and possibly damage to you - CRT tubes have a vacuum inside.
While its unlikely that anything will happen, use this to your advantage if they start arguing that the monitor does not need swapped out. If they still dont budge, go direct to the manufacturer. Most monitor manu's have good, on-site warranties.

brandon105 · Apr 12, 2005, 12:56 PM

Thanks man, I will call New Egg today, ive found 2 specks now

.

TJ- · Apr 12, 2005, 01:01 PM

i got a bunch of black spes, but they are deal pixels

its really annoying on light screens, but its not really worth returning

brandon105 · Apr 12, 2005, 02:53 PM

....well, when im looking at a really really clear screen, and there are dots on it, it is really annoying, thats like saying if you bought a 3,000$ plasma tv with a supposed perfect picture and it had 10 dead pixels...sorry, I cant go that..I am returning it, I payed 200$ for the new samsung, and these problems should never arise in a CRT to begin with.

swimtech · Apr 12, 2005, 05:33 PM

Yes,

If Newegg doesn't take care of replacing the monitor, get in touch with Samsung. Either way, I think you should do all you can to get a warranty replacement.

Judas · Apr 12, 2005, 07:58 PM

There will always be a handful of duds, reguardless of what any company does, they can only try to limit the amount of duds best as possible.. they will never be able to make it 0.

Sometimes, and rarely do people get ahold of the duds as they should have been clearly inspected first before being assembled. But apparently either, the scanning lazer was not able to pick it up at the time, or the actually personel responcible wasn't paying close enough attention.

In any case, i'd have to say your chances of receiveing a dud is 1/25 maybe 100 monitors from various companies..

MythicaL · Apr 12, 2005, 09:01 PM

Open that shiz up, don't touch anything, and blow it off

swimtech · Apr 12, 2005, 09:12 PM

Being a brand new monitor, if you take the back off (open it up) you would likely be voiding the warranty - really. Also, if the imperfection in the screen is part of the picture tube (CRT) glass or a phosphor defect, no amount of blowing it out is going to help.

Please, for your protection and your warranty, do not open it up.

brandon105 · Apr 12, 2005, 09:18 PM

Quote:

Originally Posted by swimtech

Being a brand new monitor, if you take the back off (open it up) you would likely be voiding the warranty - really. Also, if the imperfection in the screen is part of the picture tube (CRT) glass or a phosphor defect, no amount of blowing it out is going to help.

Please, for your protection and your warranty, do not open it up.

No I will not open it up, ive already studied up on that, lol, ill call them today, how long do you think it will take to get the new monitor back to me?..I got it in 4 days, but I better get overnight shipping on this one...LOL...because I pay good hard earned dollars for my stuff (200$), and I want it to be a quality product without defects, you know?

brandon105 · Apr 12, 2005, 10:35 PM

The first dot is in the middle of the screen, the second, is like near the screen.

swimtech · Apr 12, 2005, 10:39 PM

With Newegg, I don't know how long it will take - depends on whether they need you to ship the old one back first...

If your contact at newegg doesn't go well, here is the page to access for contact with Samsung directly - scroll to just past the middle of the page for the Monitor phone numbers and so forth.

http://product.samsung.com/cgi-bin/n...eral.jsp?eUser

***craig5320*** · Apr 12, 2005, 10:59 PM

Going back to your original suggestion of a magnet, I have no actual knowledge as to whether this would do anything, but perhaps using a balloon, rubbing it on the screen to generate static and then pull it to the side, that is of course if it is dust, i think a piece of wool would have the same effect.

Just a suggestion that i'd try in your position, can't see how it'd do any harm.

brandon105 · Apr 13, 2005, 01:10 AM

Ok, I got ahold of Newegg....it was a foreign idiot....sorry for my termanology, she insisted on it being dead pixels, so I called Samsung, and they said, sure thing you can replace it, and I was like "HELL YES" lol, now I have the reference number..so I can get it replaced whenever I like, but first im gonna try the ballon trick, man you are smart for thinking of that!...I wonder if it will work..hmm..

Drakon · Apr 13, 2005, 02:09 AM

Quote:

Ok, I got ahold of Newegg....it was a foreign idiot....sorry for my termanology, she insisted on it being dead pixels

Care to elaborate on this further? Was she at least offering to replace it? If so, what do you care if it's really a dead pixel or not, the main thing is u're getting it replaced.

brandon105 · Apr 13, 2005, 02:27 AM

o yea, lol, well, she wasnt an idiot, she was nice,but she didnt believe me, then I convinced her, then I called Samsung, and needless to say the girl I talked to there was cool, she didnt care if it had 0 dead pixels im sure..lol, they just care for their customers I assume...so yea. That explain it better?

Drakon · Apr 13, 2005, 05:08 AM

Quote:

Originally Posted by brandon105

o yea, lol, well, she wasnt an idiot, she was nice,but she didnt believe me, then I convinced her, then I called Samsung, and needless to say the girl I talked to there was cool, she didnt care if it had 0 dead pixels im sure..lol, they just care for their customers I assume...so yea. That explain it better?

Sorta. Was the rep at Newegg offering to replace the monitor for a new one? That's mainly what I wanted to know

brandon105 · Apr 13, 2005, 01:03 PM

Yes, im getting it replaced, I even got an email from the girl

....so man, hows your monitor going?...any defects in it?, congrats Drak

Drakon · Apr 13, 2005, 03:38 PM

Quote:

Originally Posted by brandon105

Yes, im getting it replaced, I even got an email from the girl

....so man, hows your monitor going?...any defects in it?, congrats Drak

My monitor is fine. No defects, at least none that I've noticed. One thing i noticed is the Highlight option seems to reset itself, dunno why.

Judas · Apr 14, 2005, 02:15 AM

i can only think that highlight was never ment to be a "ON ALL THE TIME" feature. But i don't think it should reset within to short a time period.

I can't say much of it as i've many samsung monitors that i rarely every use highlight at all.

brandon105 · Apr 14, 2005, 03:20 AM

Quote:

Originally Posted by Judas

i can only think that highlight was never ment to be a "ON ALL THE TIME" feature. But i don't think it should reset within to short a time period.

I can't say much of it as i've many samsung monitors that i rarely every use highlight at all.

Whats this highlighting you are talking about?!

Apr 11, 2005, 03:42 PM	#1
brandon105 DriverHeaven Lover Join Date: Dec 2004 Posts: 124 Rep Power: 0	Black Spec Inside CRT Monitor Glass Ok, I just got the SAMSUNG SyncMaster 990DF-Black 19" DynaFlat CRT Monitor -Retail and it has a black spec on the inside of the glass, like a spec of dust or something like that, no its not a dead pixel, because when I turn the monitor completely off I can shine a flashlight at the spot and it is still there. What should I do? The spec is really really small and hardly noticable, but my eye goes to it..lol, ive only had the monitor for 4 days, other than that the monitor is perfect and clear, maybe a small magnet can get it out or drag it ot the side? Ive Emailed www.newegg.com (the place I ordered from) and I hope to be getting a response. I also have a 3 year warranty. But I need help on this matter guys, so thanks for reading!

Apr 12, 2005, 01:01 PM	#13
TJ- DriverHeaven Extreme Member Join Date: Oct 2004 Location: Infinity Posts: 3,679 Rep Power: 0	i got a bunch of black spes, but they are deal pixels its really annoying on light screens, but its not really worth returning __________________ new sig comming soon

Apr 12, 2005, 05:33 PM	#15
swimtech HardwareHeaven Extreme Member Join Date: May 2002 Location: North Carolina Posts: 4,040 Rep Power: 124 System Specs	Yes, If Newegg doesn't take care of replacing the monitor, get in touch with Samsung. Either way, I think you should do all you can to get a warranty replacement. __________________ It's not so much getting your way that matters or not - what matters is how you go about getting it.

Apr 12, 2005, 09:01 PM	#17
MythicaL I like computers. Join Date: Jan 2004 Location: In front of a monitor Posts: 3,399 Rep Power: 89 System Specs	Open that shiz up, don't touch anything, and blow it off __________________ Always knew I didn't belong in this world. I wasn't made for this. But I'll never forget those who betrayed me, and those who never failed my trust.

Apr 12, 2005, 09:12 PM	#18
swimtech HardwareHeaven Extreme Member Join Date: May 2002 Location: North Carolina Posts: 4,040 Rep Power: 124 System Specs	Being a brand new monitor, if you take the back off (open it up) you would likely be voiding the warranty - really. Also, if the imperfection in the screen is part of the picture tube (CRT) glass or a phosphor defect, no amount of blowing it out is going to help. Please, for your protection and your warranty, do not open it up. __________________ It's not so much getting your way that matters or not - what matters is how you go about getting it.

Apr 11, 2005, 03:57 PM	#2
Drakon DriverHeaven Extreme Member Join Date: Jun 2004 Location: Floatin'... Posts: 4,957 Rep Power: 0	You could try speaking to a rep if can. might get a faster response Anyways see what Newegg says. They may replace it. If they're willing to do so, then it's up to you whether you want to send it back and spend the few dys without it to get the new one OR keep the one you have now and try to ignore the speck Btw, how do u like the monitor so far? Is it nice for regular viewing and gaming (if u game)? I just bought the 1100DF Black. Should get here today

Apr 11, 2005, 09:58 PM	Thread Starter #4
brandon105 DriverHeaven Lover Join Date: Dec 2004 Posts: 124 Rep Power: 0	anyone else have any suggestions?...should I try a weak magnet?

Apr 11, 2005, 11:37 PM	Thread Starter #5
brandon105 DriverHeaven Lover Join Date: Dec 2004 Posts: 124 Rep Power: 0	bump?

Apr 11, 2005, 11:38 PM	Thread Starter #6
brandon105 DriverHeaven Lover Join Date: Dec 2004 Posts: 124 Rep Power: 0	BTW, yes I game, and yes the monitor is BUEITIFUL, I love it, exept for the f-ing speck....

Apr 11, 2005, 11:44 PM	Thread Starter #8
brandon105 DriverHeaven Lover Join Date: Dec 2004 Posts: 124 Rep Power: 0	How should I go about doing this man?....btw, I dont have the original box..should I call them and set up something? Im dumbfounded.

Apr 12, 2005, 01:27 AM	#9
Drakon DriverHeaven Extreme Member Join Date: Jun 2004 Location: Floatin'... Posts: 4,957 Rep Power: 0	Call Newegg. Speak to a rep. Explain your problem and tell them you will like to return it and have it replaced. Also mention that you no longer have the original box. They should tell you what you can do. Good luck!

Apr 12, 2005, 02:20 AM	Thread Starter #10
brandon105 DriverHeaven Lover Join Date: Dec 2004 Posts: 124 Rep Power: 0	ok thanks man

Apr 12, 2005, 09:37 AM	#11
Logla HardwareHeaven Extreme Member Join Date: May 2003 Posts: 3,311 Rep Power: 0	I could be wrong on this to dont take it as gospel. The black speck is likely to be a part of the phosporous layer on the inside of the tube which is missing. Worst case, the tube itself could be damaged. If that is the case, then this monitor has a high risk of failure and possibly damage to you - CRT tubes have a vacuum inside. While its unlikely that anything will happen, use this to your advantage if they start arguing that the monitor does not need swapped out. If they still dont budge, go direct to the manufacturer. Most monitor manu's have good, on-site warranties.

Apr 12, 2005, 12:56 PM	Thread Starter #12
brandon105 DriverHeaven Lover Join Date: Dec 2004 Posts: 124 Rep Power: 0	Thanks man, I will call New Egg today, ive found 2 specks now .

Apr 12, 2005, 02:53 PM	Thread Starter #14
brandon105 DriverHeaven Lover Join Date: Dec 2004 Posts: 124 Rep Power: 0	....well, when im looking at a really really clear screen, and there are dots on it, it is really annoying, thats like saying if you bought a 3,000$ plasma tv with a supposed perfect picture and it had 10 dead pixels...sorry, I cant go that..I am returning it, I payed 200$ for the new samsung, and these problems should never arise in a CRT to begin with.

Apr 12, 2005, 10:35 PM	Thread Starter #20
brandon105 DriverHeaven Lover Join Date: Dec 2004 Posts: 124 Rep Power: 0	The first dot is in the middle of the screen, the second, is like near the screen.

Apr 12, 2005, 10:39 PM	#21
swimtech HardwareHeaven Extreme Member Join Date: May 2002 Location: North Carolina Posts: 4,040 Rep Power: 124 System Specs	With Newegg, I don't know how long it will take - depends on whether they need you to ship the old one back first... If your contact at newegg doesn't go well, here is the page to access for contact with Samsung directly - scroll to just past the middle of the page for the Monitor phone numbers and so forth. http://product.samsung.com/cgi-bin/n...eral.jsp?eUser __________________ It's not so much getting your way that matters or not - what matters is how you go about getting it.

Apr 12, 2005, 10:59 PM	#22
*craig5320* HH Administrator Join Date: May 2002 Location: Manchester, UK Posts: 8,565 Rep Power: 445 System Specs	Going back to your original suggestion of a magnet, I have no actual knowledge as to whether this would do anything, but perhaps using a balloon, rubbing it on the screen to generate static and then pull it to the side, that is of course if it is dust, i think a piece of wool would have the same effect. Just a suggestion that i'd try in your position, can't see how it'd do any harm. __________________ HardwareHeaven on Facebook

Apr 13, 2005, 01:10 AM	Thread Starter #23
brandon105 DriverHeaven Lover Join Date: Dec 2004 Posts: 124 Rep Power: 0	Ok, I got ahold of Newegg....it was a foreign idiot....sorry for my termanology, she insisted on it being dead pixels, so I called Samsung, and they said, sure thing you can replace it, and I was like "HELL YES" lol, now I have the reference number..so I can get it replaced whenever I like, but first im gonna try the ballon trick, man you are smart for thinking of that!...I wonder if it will work..hmm..

Apr 13, 2005, 02:27 AM	Thread Starter #25
brandon105 DriverHeaven Lover Join Date: Dec 2004 Posts: 124 Rep Power: 0	o yea, lol, well, she wasnt an idiot, she was nice,but she didnt believe me, then I convinced her, then I called Samsung, and needless to say the girl I talked to there was cool, she didnt care if it had 0 dead pixels im sure..lol, they just care for their customers I assume...so yea. That explain it better?

Apr 13, 2005, 01:03 PM	Thread Starter #27
brandon105 DriverHeaven Lover Join Date: Dec 2004 Posts: 124 Rep Power: 0	Yes, im getting it replaced, I even got an email from the girl ....so man, hows your monitor going?...any defects in it?, congrats Drak