Connection Problems... Modem or ISP?

TJ- · Aug 29, 2005, 08:21 AM

Ive had this problem for about 2 months now. On an average of 10-15 times a day i will lose my internet connection ( 'a network cable is unplugged' message will appear in windows) And it will come back on about 60 seconds later.

It has been happening more and more latley. I called the ISP and they said its either the modem or my phone line because if the line is longer that 3m this can happen. I was like bull shit, it has nothing to do with how long the phone line is...! But does it? They are trying to put all the blame on me, im pretty sure my modem is fine. When i lose my connection the modem lights are on but just not flashing.

Any ideas what is wrong. im thinking of changing my ISP to see if there is any improvment...

Im on 512/128 dsl

TJ- · Aug 29, 2005, 08:28 AM

here are my logs for 28 aug

Logon --------------- Connected
01:33, 28 Aug 2005 00:02:45 0.048 0.00
01:36, 28 Aug 2005 00:05:29 0.037 0.00
01:42, 28 Aug 2005 00:04:37 0.030 0.00
01:47, 28 Aug 2005 00:27:40 4.949 0.00
02:15, 28 Aug 2005 07:45:46 18.177 0.00
10:01, 28 Aug 2005 01:27:14 4.874 0.00
11:28, 28 Aug 2005 00:17:36 0.542 0.00
11:46, 28 Aug 2005 01:37:38 75.901 0.00
13:23, 28 Aug 2005 01:10:30 161.533 0.00
14:34, 28 Aug 2005 00:25:47 17.891 0.00
15:00, 28 Aug 2005 02:07:00 151.545 0.00
17:08, 28 Aug 2005 00:08:33 0.289 0.00
17:16, 28 Aug 2005 00:44:34 96.352 0.00
18:01, 28 Aug 2005 00:11:37 29.729 0.00
18:13, 28 Aug 2005 00:35:21 106.031 0.00
18:48, 28 Aug 2005 00:21:31 55.669 0.00
19:10, 28 Aug 2005 00:45:56 101.877 0.00
19:56, 28 Aug 2005 01:07:46 115.451 0.00
21:04, 28 Aug 2005 00:15:33 44.146 0.00
21:19, 28 Aug 2005 00:07:52 14.421 0.00
21:27, 28 Aug 2005 00:00:52 0.007 0.00

As you can see 22 times in that day

CDsDontBurn · Aug 29, 2005, 09:19 AM

if you get the message "a network cable is unplugged" then i would have to say that something on the hardware side is to blame. Did you make the CAT5 cable yourself, or was it already pre-made? have you already checked to see that everything is plugged in snugly? just some questions to ask. i'm sure you've already checked all these yourself

TJ- · Aug 29, 2005, 09:23 AM

Quote:

Originally Posted by CDsDontBurn

if you get the message "a network cable is unplugged" then i would have to say that something on the hardware side is to blame. Did you make the CAT5 cable yourself, or was it already pre-made? have you already checked to see that everything is plugged in snugly? just some questions to ask. i'm sure you've already checked all these yourself

Whats a cat5 cable. Im just using a normal phone line though a splitter, Its running through my house its about 15 metres long. Than goes into the back of my modem which is connected via USB and also to my Router for wireless for my laptop.

Everything is plugges in snug and its even taped so it doesnt come apart...

So you are saying its most likely my modem then??

PangingJr · Aug 29, 2005, 09:26 AM

could be your personal firewall settings or incorrectly setting within the Internet Protocol (TCP/IP) registry keys if you've modified them (either by yorself or through a software program.)

suggestions... uninstall the personal firewall software if you use one. after rebooted uninstall the modem driver.
and reset the TCP/IP stack to restore it to its state that existed when the OS was first installed by typing at a Command Prompt a command line like this...
" netsh int ip reset c:\resetlog.txt ". the reset command rewrites pertinent registry keys that are used by the TCP/IP stack to reach the same result as the removal and the reinstallation of the protocol.
and then reconfigure your LAN and its adapter properties up again if you use one, then reinstall the modem driver, PPPoE for using in connecting to internet, and then the personal firewall (still using the program default settings). then see what happens.

CDsDontBurn · Aug 29, 2005, 09:27 AM

how does the modem connect to your computer? what kind of cable is used between that?

TJ- · Aug 29, 2005, 09:46 AM

Ok this is what i did:

Im using Windows firewall. I restored all the default settings and uninstalled modem drivers. Rebooted. Reset the ip log.txt. Rebooted. Installed modem drivers. Rebooted.

Ill have to test it out overnight to see if i keep getting disconnected.

-----

CD's The modem is connected to my PC this way:

Modem to PC through USB
Modem to Router through ethernet cable
Phone Line to modem.
Router to Netwrok card on Motherboard

TJ- · Aug 30, 2005, 06:08 AM

Well i found the problem.

My router. I unplugged it and unbriged the modem. And presto. No disconnections in 3 hrs!

Oh and guess what brand the router is... Nne other than the SHIT D-LINK...

Threw it onto the pile of dead dlink products i have in my closet, 3 modems and 1 router...

PangingJr · Aug 30, 2005, 06:32 AM

you could call the ISP supports back tell them to add what you've found out about the problem to their answering machine. it will then have sometings more to say other than the splitter or the phone lines solutions. good find at the troubleshooting btw.

Dyre Straits · Aug 31, 2005, 01:36 AM

Just in the last two days, I had a big problem getting our network connected through a D-Link Router (704) that I've had for a few years now. We just got Comcast Cable connection yesterday and the frustration with this router drove me to Micro Center where I picked up a LinkSys Broadband Router for $39 plus tax. When I got back home, I was on the Internet in about 5 minutes!! No kidding! It only took 5 minutes from the time I popped the CD setup disk in before I had the router settings established. It was that easy!

BTW, on my 'game' computer, I'm getting a solid 6 Mbps download. On the 'system' computer that's registered with Comcast, it's getting over 8 Mbps download.

I suggest using PCPITSTOP for some very good analysis of your whole system. www.pcpitstop.com Been using it for years now since my previous DSL install.

ADDITIONALLY, PCPITSTOP gives a Yellow warning flag on ATi's RealPlayer and the Wild Tangent games. They come with a 'call home' spyware. So, be warned and take your precautions.

Cupillac · Sep 1, 2005, 05:16 AM

Crappy connection problems here also.
Linksys wireless router and a Gigabyte network card, short lag spikes that disconnected. BF2 was a bugger to play like that.

Installed a Linksys Network adapter, doesnt disconnect like the other, but its on Low strength all the time. Firmware is all up to date.
I'll have to get my cables down here somehow.

Necrosis · Sep 1, 2005, 10:41 AM

Why did you have the modem connected to your PC & the router?

TJ- · Sep 1, 2005, 11:47 AM

Quote:

Originally Posted by Necrosis

Why did you have the modem connected to your PC & the router?

You referring to me?

Its the only way it would work... Modem via USB and ethernet.

The_Neon_Cowboy · Sep 1, 2005, 12:04 PM

Get cable

TJ- · Sep 1, 2005, 12:27 PM

Quote:

Originally Posted by The_Neon_Cowboy

Get cable

you buying?

The_Neon_Cowboy · Sep 1, 2005, 01:34 PM

Quote:

Originally Posted by [zi0n]aXe

you buying?

Cable allows you to be many many miles further out beyond the reach of even
the best DSL.For DSL you have to be with in 3 miles of the phone cables main
box. Phone lines can be old, subject to interference and so forth... Far as your
phone company is conserded they don't care! Every line, ever repeater, between
your ISP and you modem effects the quailty of you service. Cable only cost a tad
more useally but also ofter more speed for the price. DSL is more subject to slowdowns
and conjestion aslo. Cable is alot better then DSL (useally) also DSL often has useage
limits wer cable is unlimited use download all month if you-ump to.

Not sure how it is where you live but I pay $34.99 for 4MBps Cable no contracts
14.99 and 24.99 for DSL, one year contract, ans like $149 kit required, rebates invovled

TJ- · Sep 1, 2005, 03:13 PM

Quote:

Originally Posted by The_Neon_Cowboy

Not sure how it is where you live but I pay $34.99 for 4MBps Cable no contracts
14.99 and 24.99 for DSL, one year contract, ans like $149 kit required, rebates invovled

Lookin at a minimum $80 a month, and even then i dont think you could get a decent plan on cable...

The_Neon_Cowboy · Sep 1, 2005, 04:48 PM

Quote:

Originally Posted by [zi0n]aXe

Lookin at a minimum $80 a month, and even then i dont think you could get a decent plan on cable...

Ouch! that sucks! In that case your pretty well stuck....

What I'd suggest is to make sure you've got those specail DSL filters
on all your places phones.

Check your wireing make sure it the good stuff soild core not braded. use one of the shelded DSL cables to run from you modem to the wall jack...

.... thats about all you can do....your pretty well powerless.........

Quote:

Originally Posted by [zi0n]aXe

You referring to me?

Its the only way it would work... Modem via USB and ethernet.

wich one? you can only use USB or eathernet, you can not use both on the same modem

Yousaif · Sep 1, 2005, 05:56 PM

Quote:

Originally Posted by Dyre Straits

ADDITIONALLY, PCPITSTOP gives a Yellow warning flag on ATi's RealPlayer and the Wild Tangent games. They come with a 'call home' spyware. So, be warned and take your precautions.

WildTangent has had spyware components in it for some time, but I guess people love to play their games. I think it also gets thrown on your system by AOL.. The RealPlayer is probably Realsched.exe, which periodically checks for updates.

Neon is right, by the way about the connection thing. You should either use USB OR ethernet, not both. I suspect that you have been having issues with your router longer than you think.

Aug 29, 2005, 08:21 AM	#1
TJ- DriverHeaven Extreme Member Join Date: Oct 2004 Location: Infinity Posts: 3,679 Rep Power: 0	Connection Problems... Modem or ISP? Ive had this problem for about 2 months now. On an average of 10-15 times a day i will lose my internet connection ( 'a network cable is unplugged' message will appear in windows) And it will come back on about 60 seconds later. It has been happening more and more latley. I called the ISP and they said its either the modem or my phone line because if the line is longer that 3m this can happen. I was like bull shit, it has nothing to do with how long the phone line is...! But does it? They are trying to put all the blame on me, im pretty sure my modem is fine. When i lose my connection the modem lights are on but just not flashing. Any ideas what is wrong. im thinking of changing my ISP to see if there is any improvment... Im on 512/128 dsl __________________ new sig comming soon Last edited by [zi0n]aXe; Aug 29, 2005 at 08:28 AM.

Aug 29, 2005, 08:28 AM	Thread Starter #2
TJ- DriverHeaven Extreme Member Join Date: Oct 2004 Location: Infinity Posts: 3,679 Rep Power: 0	here are my logs for 28 aug Logon --------------- Connected 01:33, 28 Aug 2005 00:02:45 0.048 0.00 01:36, 28 Aug 2005 00:05:29 0.037 0.00 01:42, 28 Aug 2005 00:04:37 0.030 0.00 01:47, 28 Aug 2005 00:27:40 4.949 0.00 02:15, 28 Aug 2005 07:45:46 18.177 0.00 10:01, 28 Aug 2005 01:27:14 4.874 0.00 11:28, 28 Aug 2005 00:17:36 0.542 0.00 11:46, 28 Aug 2005 01:37:38 75.901 0.00 13:23, 28 Aug 2005 01:10:30 161.533 0.00 14:34, 28 Aug 2005 00:25:47 17.891 0.00 15:00, 28 Aug 2005 02:07:00 151.545 0.00 17:08, 28 Aug 2005 00:08:33 0.289 0.00 17:16, 28 Aug 2005 00:44:34 96.352 0.00 18:01, 28 Aug 2005 00:11:37 29.729 0.00 18:13, 28 Aug 2005 00:35:21 106.031 0.00 18:48, 28 Aug 2005 00:21:31 55.669 0.00 19:10, 28 Aug 2005 00:45:56 101.877 0.00 19:56, 28 Aug 2005 01:07:46 115.451 0.00 21:04, 28 Aug 2005 00:15:33 44.146 0.00 21:19, 28 Aug 2005 00:07:52 14.421 0.00 21:27, 28 Aug 2005 00:00:52 0.007 0.00 As you can see 22 times in that day __________________ new sig comming soon

Aug 29, 2005, 09:19 AM	#3
CDsDontBurn 127.0.0.1 Join Date: May 2003 Location: Southern California Posts: 22,458 Rep Power: 202 System Specs	if you get the message "a network cable is unplugged" then i would have to say that something on the hardware side is to blame. Did you make the CAT5 cable yourself, or was it already pre-made? have you already checked to see that everything is plugged in snugly? just some questions to ask. i'm sure you've already checked all these yourself __________________ Her First Day \| A year later

Aug 29, 2005, 09:27 AM	#6
CDsDontBurn 127.0.0.1 Join Date: May 2003 Location: Southern California Posts: 22,458 Rep Power: 202 System Specs	how does the modem connect to your computer? what kind of cable is used between that? __________________ Her First Day \| A year later

Aug 29, 2005, 09:46 AM	Thread Starter #7
TJ- DriverHeaven Extreme Member Join Date: Oct 2004 Location: Infinity Posts: 3,679 Rep Power: 0	Ok this is what i did: Im using Windows firewall. I restored all the default settings and uninstalled modem drivers. Rebooted. Reset the ip log.txt. Rebooted. Installed modem drivers. Rebooted. Ill have to test it out overnight to see if i keep getting disconnected. ----- CD's The modem is connected to my PC this way: Modem to PC through USB Modem to Router through ethernet cable Phone Line to modem. Router to Netwrok card on Motherboard __________________ new sig comming soon

Aug 29, 2005, 09:26 AM	#5
PangingJr Member Join Date: Mar 2003 Posts: 5,989 Rep Power: 69	could be your personal firewall settings or incorrectly setting within the Internet Protocol (TCP/IP) registry keys if you've modified them (either by yorself or through a software program.) suggestions... uninstall the personal firewall software if you use one. after rebooted uninstall the modem driver. and reset the TCP/IP stack to restore it to its state that existed when the OS was first installed by typing at a Command Prompt a command line like this... " netsh int ip reset c:\resetlog.txt ". the reset command rewrites pertinent registry keys that are used by the TCP/IP stack to reach the same result as the removal and the reinstallation of the protocol. and then reconfigure your LAN and its adapter properties up again if you use one, then reinstall the modem driver, PPPoE for using in connecting to internet, and then the personal firewall (still using the program default settings). then see what happens.

Aug 30, 2005, 06:08 AM	Thread Starter #8
TJ- DriverHeaven Extreme Member Join Date: Oct 2004 Location: Infinity Posts: 3,679 Rep Power: 0	Well i found the problem. My router. I unplugged it and unbriged the modem. And presto. No disconnections in 3 hrs! Oh and guess what brand the router is... Nne other than the SHIT D-LINK... Threw it onto the pile of dead dlink products i have in my closet, 3 modems and 1 router... __________________ new sig comming soon

Aug 30, 2005, 06:32 AM	#9
PangingJr Member Join Date: Mar 2003 Posts: 5,989 Rep Power: 69	you could call the ISP supports back tell them to add what you've found out about the problem to their answering machine. it will then have sometings more to say other than the splitter or the phone lines solutions. good find at the troubleshooting btw.

Sep 1, 2005, 05:16 AM	#11
Cupillac DriverHeaven Lover Join Date: Jan 2005 Location: Canada Posts: 156 Rep Power: 0	Crappy connection problems here also. Linksys wireless router and a Gigabyte network card, short lag spikes that disconnected. BF2 was a bugger to play like that. Installed a Linksys Network adapter, doesnt disconnect like the other, but its on Low strength all the time. Firmware is all up to date. I'll have to get my cables down here somehow. __________________ "Once I thought I was wrong, but I was mistaken." -W.Kingdon

Sep 1, 2005, 10:41 AM	#12
Necrosis HardwareHeaven Extreme Member Join Date: May 2002 Location: Ohio Posts: 8,838 Rep Power: 129 System Specs	Why did you have the modem connected to your PC & the router?

Sep 1, 2005, 12:04 PM	#14
The_Neon_Cowboy HardwareHeaven Extreme Member Join Date: Dec 2002 Location: U.S.A. Posts: 16,009 Rep Power: 90 System Specs	Get cable __________________