LCD Dead pixels?

The_Neon_Cowboy · Nov 27, 2005, 02:21 AM

How should I handle a dead pixel? and how common are they?

My dad got a 19" samsung LCD the other day and I noticed right away
its got a dead pixel in the genral area of the X in my ACII rendidtion

My parents didn't notice untill I brought thier attention to it.

000000000000
000000000000
000000000000
000000000000
0000000X0000
000000000000

Should he take it back and exchange it? I think he got it at @ best buy

I looked Some MFG warrentry's allow for up to 15+! or less if thier
white red or blue "lit".

calidan · Nov 27, 2005, 02:26 AM

If he just bought it within Best Buy's 30 Day return policy, I say take it back. I think there is no reason for there to be dead pixels on any newly bought LCDs unless the customer abused the product.

The_Neon_Cowboy · Nov 27, 2005, 02:32 AM

Thats what I thought though he's going to wait a bit to make sure they have
got more in stock just in case they ran out since they where a black friday
specail deal.

Tipstaff · Nov 27, 2005, 10:29 AM

Quote:

Originally Posted by calidan

If he just bought it within Best Buy's 30 Day return policy, I say take it back. I think there is no reason for there to be dead pixels on any newly bought LCDs unless the customer abused the product.

Sorry, but any LCD, even a brand spanking new one, can have a dead pixel. It's not a matter of abuse, but just a hazard with dealing in LCD technology. Read up on how they are made, and you'll understand how easily, and common this can occur. You also have to understand that every company has a different policy of what an acceptable amount of dead pixels a monitor can have before it passes QC. Most are 3. Some companies take a gamble with a monitor, and will play a wait and see game to see if it comes back as sometimes people just live with it. It could also simply be that this particular LCD got past QC. However, not that Samsung changed their policy it could also be that this was built before policy change. What policy? Read on.

Neon: You should know that as of Jan.01.05 Samsung instated a "Zero Dead Pixel" policy for any monitors sold from that date forward. So, no matter what, that monitor is covered under warranty. However, if it's a recent purchase, and under the sellers limited return/exchange policy, then by all means take advantage of it. It's faster to get it from the seller than it is to get it replaced by the manufacturer. When you do return it make the seller aware of Samsungs "Zero Dead Pixel" (if they are not already aware of it) policy if they decide to bitch about trying to bring it back.

Nov 27, 2005, 02:21 AM	#1
The_Neon_Cowboy HardwareHeaven Extreme Member Join Date: Dec 2002 Location: U.S.A. Posts: 16,009 Rep Power: 92 System Specs	LCD Dead pixels? How should I handle a dead pixel? and how common are they? My dad got a 19" samsung LCD the other day and I noticed right away its got a dead pixel in the genral area of the X in my ACII rendidtion My parents didn't notice untill I brought thier attention to it. 000000000000 000000000000 000000000000 000000000000 0000000X0000 000000000000 Should he take it back and exchange it? I think he got it at @ best buy I looked Some MFG warrentry's allow for up to 15+! or less if thier white red or blue "lit". __________________

Nov 27, 2005, 02:26 AM	#2
calidan Frozen in Carbonite Join Date: Mar 2003 Location: Kansas City, MO Posts: 1,409 Rep Power: 0 System Specs	If he just bought it within Best Buy's 30 Day return policy, I say take it back. I think there is no reason for there to be dead pixels on any newly bought LCDs unless the customer abused the product. __________________ Steam Community :: ID :: calidan "Don't try to be like Jackie. There is only one Jackie.... Study computers instead." - Jackie Chan

Nov 27, 2005, 02:32 AM	Thread Starter #3
The_Neon_Cowboy HardwareHeaven Extreme Member Join Date: Dec 2002 Location: U.S.A. Posts: 16,009 Rep Power: 92 System Specs	Thats what I thought though he's going to wait a bit to make sure they have got more in stock just in case they ran out since they where a black friday specail deal.