[Tobey]

Alright I'll try to provide as much information as I can, and as much as I remember to.

I am getting a STOP 0x000008E error when I try to play certian games such as World of Warcraft or Neverwinter Nights 2. Other games work fine(HL2, Oblivion TES, Warcraft 3).

The error goes by too fast for me to write down the rest of the information it gives, but the event properties gives this info:

Error code 1000008e, parameter1 c0000090, parameter2 007867bb, parameter3 b8d1a0d4, parameter4 00000000.

The windows site says:

Details Product: Windows Operating System Event ID: 1003 Source: System Error Version: 5.2 Symbolic Name: ER_KRNLCRASH_LOG Message: Error code %1, parameter1 %2, parameter2 %3, parameter3 %4, parameter4 %5.

My DxDiag information:

------------------
System Information
------------------
Time of this report: 12/20/2006, 13:52:46
Machine name: TOBESLAPTOP
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp.051011-1528)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv9000 (EY797AV#ABA)
BIOS: Ver 1.00PARTTBLh
Processor: Intel(R) Core(TM)2 CPU T5600 @ 1.83GHz (2 CPUs)
Memory: 1022MB RAM
Page File: 493MB used, 1963MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The file nv4_disp.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce Go 7600
Manufacturer: NVIDIA
Chip type: GeForce Go 7600
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0398&SUBSYS_30BB103C&REV_A1
Display Memory: 256.0 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.8469 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 4/30/2006 22:46:00, 3976704 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 4/30/2006 22:46:00, 3653280 bytes
Device Identifier: {D7B71E3E-40D8-11CF-9952-B11000C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0398
SubSys ID: 0x30BB103C
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

--------------
System Devices
--------------



Name: NVIDIA GeForce Go 7600
Device ID: PCI\VEN_10DE&DEV_0398&SUBSYS_30BB103C&REV_A1\4&31B 7BFB9&0&0008
Driver: C:\WINDOWS\system32\DRIVERS\nv4_mini.sys, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 3653280 bytes
Driver: C:\WINDOWS\system32\nv4_disp.dll, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 3976704 bytes
Driver: C:\WINDOWS\system32\nvsvc32.exe, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 143428 bytes
Driver: C:\WINDOWS\system32\nvapi.dll, 6.14.0010.8469 (), 4/30/2006 22:46:00, 98304 bytes
Driver: C:\WINDOWS\system32\nvoglnt.dll, 6.14.0010.8469 (English), 10/30/2006 07:50:00, 5419008 bytes
Driver: C:\WINDOWS\system32\nvcpl.dll, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 7561216 bytes
Driver: C:\WINDOWS\system32\nvmctray.dll, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 86016 bytes
Driver: C:\WINDOWS\system32\nvwddi.dll, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 81920 bytes
Driver: C:\WINDOWS\system32\nvmccs.dll, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 229376 bytes
Driver: C:\WINDOWS\system32\nvdisps.dll, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 5562368 bytes
Driver: C:\WINDOWS\system32\nvdispsr.dll, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 5169152 bytes
Driver: C:\WINDOWS\system32\nvgames.dll, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 4177920 bytes
Driver: C:\WINDOWS\system32\nvgamesr.dll, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 2240512 bytes
Driver: C:\WINDOWS\system32\nvmccss.dll, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 184320 bytes
Driver: C:\WINDOWS\system32\nvmccssr.dll, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 462848 bytes
Driver: C:\WINDOWS\system32\nvmobls.dll, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 876544 bytes
Driver: C:\WINDOWS\system32\nvmoblsr.dll, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 2859008 bytes
Driver: C:\WINDOWS\system32\nvvitvs.dll, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 2908160 bytes
Driver: C:\WINDOWS\system32\nvvitvsr.dll, 6.14.0010.8469 (English), 4/30/2006 22:46:00, 2846720 bytes
Driver: C:\WINDOWS\help\nvcpl.hlp, 4/30/2006 22:46:00, 171072 bytes
Driver: C:\WINDOWS\help\nvwcplen.hlp, 4/30/2006 22:46:00, 55444 bytes
Driver: C:\WINDOWS\system32\nvcod.dll, 1.00.0000.0035 (English), 4/30/2006 22:46:00, 35840 bytes
Driver: C:\WINDOWS\system32\nvcodins.dll, 1.00.0000.0035 (English), 4/30/2006 22:46:00, 35840 bytes

I tried to talk to HP technical support(lol) and they suggest I download the newest Directx 9.0c software, and then use the software acceleration tab in display>advanced>troubleshoot. It hasn't worked so far. I'm reinstalling WoW in hopes that it may have been a bad install.

I believe its an issue with the nVIDIA mobile drivers, so I've tried to update them to working drivers, no luck. nVIDIA seems to have pretty crapy mobile support and their offical drivers wont work on my card. I've tried the drivers at http://www.laptopvideo2go.com/ and no luck.

Any suggestions? I don't want to have to send my PC back for a new one, I spent a long time setting this one up

[Vikingod]

My guess is that there is a driver problem of some sort (probably video card or motherboard). If you haven't already, make sure you run DriverCleaner before you install the new drivers. You may want to try out the DHZeropoint Drivers (I believe they are mobile).

[BWX]

http://www.techspot.com/downloads/33-directx.html

Do you have the latest Dec 2006 DX9 redist? It might actually help I guess.
Sometimes reinstalling Windows is a good place to start too, at least to rule out bugs in the OS installation just because of it's age.

There is also a Microsoft patch for those errors too I noticed.. I'll see if I can find it.


EDIT- here is that patch from M$... not sure if that applies to you or not.
http://support.microsoft.com/default...b;en-us;834450

[Tobey]

Awesome, I'll get to work trying all this out. Thanks for the help!

[BWX]

It might help, but your problem *could be* hardware related too- like bad memory or something.. Those errors are a real pain to track down.


Have you ever run a memory tester program like memtest86+ ? That is a good thing to do once in a while too.

You can run it from a CD-
http://www.memtest.org/ it is a great way to make sure your memory is ok.

[Tobey]

Yeah, still having the problem, I am currently downloading memtest, and I am also trying a lot of different drivers... I'm starting to think its my video card though.

[Tobey]

Yeah so I used memtest, with default settings there were no errors.

Guess its time to send my laptopback for a new one?

[CDsDontBurn]

how long did you run memtest for? You want to be running that program for at least a good few hours. Preferably overnight if at all possible.

[BWX]

I'd try a windows re-installation before I sent the thing back.. Most of the time in my personal experience, those errors are software related. It might save you a lot of hassle if it's just a software issue and the hardware is fine.

[Tobey]

Alright thanks for the tips, Memtest tonight... then reinstallation tommorow if there were no problems with memtest.

[BWX]

Yeah you never know it might just work, if not you haven't lost anything..

[Tobey]

So after 8 and a half hours of memtest, 0 errors and 27 passes. But it did feeze at the point but still... 0 errors.

So now its formatting then a reinstallation of windows I suppose. My HP laptop has a windows recovery partition, should I even bother using it or just format completly and fresh install?

[BWX]

man I would just back everything up you want and then do a format and everything. Then you will know for sure if the BSOD is software or hardware. if it comes back after all that, you can be pretty sure you have some hardware problem.

[Tobey]

Alright, thanks for your help BWX(and CDs and viking ).

[Tobey]

Just as an update, after long hours with tech support. And even more long hours hunting down weird drivers. The problem was a faulty windows install on HP's part. After formating and reinstalling a fresh copy, the problem seems to be non-existant. Thanks for the help everyone!

[BWX]

Cool.. seems like it was worth reinstalling Windows.