So I bought the Alienware M15X Laptop...

ExitiosuS · Jan 27, 2008, 06:01 PM

And everything is working great. Outside of games, that is. I updated the video card drivers to 169.09, installed a few games, and everything is still running great...

But then I start a game.

So, my gaming laptop is perfect til I run a game.
Why is it no longer perfect, you ask?

The keyboard is in the Keyboard Port. I'm not sure if this is a problem that can be rectified, and if so, I'd love it if someone can help out... but, basically, double key presses (quickly) don't work. So in UT 2004, FAIL. In WoW typing to someone, FAIL. (Words like "Stuff, Jeff, Jenn, --" anything with two letters in sync with one another...

It's absolutely terrible, and it's driving me out of my mind.

Is there something I can do to fix this???
How do I use a gaming laptop where the main input aside from the mouse doesn't do what it's supposed to do?

BlueMak · Jan 27, 2008, 07:10 PM

I fail to see how the graphics card is to blame.
I am not sure what you mean about the keyboard in the keyboard port. Do you mean you have an external keyboard plugged in?
IF yes, then try to unplug it and try with its own keyboard and see if the problem remains.

ExitiosuS · Jan 27, 2008, 07:13 PM

I was just stating what changes I made to it out of the box.

But it's not a USB Keyboard, it's using the PS/2 interface (I believe?). It's just the built-in Keyboard of the laptop. The part about the graphics card was just the out-of-the-box change I made...

BlueMak · Jan 27, 2008, 07:39 PM

Are you saying the laptop's keyboard plugs in the laptop with an external cable?
If not, then, UNPLUG THE EXTERNAL KEYBOARD and try with just the laptop's keyboard to see what happens then.

ExitiosuS · Jan 27, 2008, 08:32 PM

No no no... it's the Laptop keyboard.
*just* the laptop keyboard, plugged into its OWN designated port INSIDE the Laptop, which happens to be a standard, older Keyboard board. Not a USB Line, but a PS/2-style line.
Nothing external.
Nothing changed.
Nothing at all.
It's out of the box.
It's just a regular Alienware M15X Laptop. Nothing is plugged in but a USB mouse and a power cable, and the Keyboard is just unresponsive (when typing fast). But if you type slow, it's just fine. It's just when you type fast, it won't register double keypresses, unless you're renaming files or whatnot... but the second anything intensive is activated, the keyboard turns into junk and doesn't register anything faster than 30WPM.

BlueMak · Jan 27, 2008, 10:05 PM

I have never heard of anything like that before. Sorry.

ExitiosuS · Jan 28, 2008, 03:47 PM

Anyone else have any ideas / suggestions?

ExitiosuS · Jan 29, 2008, 09:18 PM

Well... after a great amount of hair loss, I finaly figured it out.

The O.S.D. (On-screen-display) application was the culprit to the keyboard's troubles.

If there's anyone else with an Alienware M15X out there, now you know.

PopDeOllie · Mar 5, 2008, 08:20 PM

Hey ExitiosuS, I'm having the same problems with my keyboard on my M15X and it's driving me INSANE! It's not even just double taps of the same key for me, but occasionally just quick strokes from key to key, which KILLS me when I'm typing an essay or something for school, because I type really fast. Anyway, how'd you fix it? You said it was due to the OSD, but I don't really know what you mean by that. If you can help me out I'll be forever in your debt!

rive0108 · Mar 16, 2008, 08:35 PM

The m15x systems are defective-
Downclocking due to overheating and cracking cases

Alex · Jul 25, 2008, 05:07 PM

yeah thats common knowledge but according to the driverheaven review just published they have updated the machine and its all fixed now. won the top Driverheaven award as well

BlueMak · Jul 25, 2008, 11:16 PM

I wish they would start supporting Vista 64 and improve their CS. It's almost like they don't want me as their customer.

ExitiosuS · Jul 27, 2008, 11:23 AM

I am very happy to have my money back.

I don't know, it'll take something VERY big to go through that trouble again... wow, just wow.

Their tech support, the knowledge of their staff, their willingness to solve customer issues, and the turnaround time of repairs is RIDICULOUS. :'(

nKiwan · Jul 30, 2008, 09:10 AM

Quote:

Originally Posted by ExitiosuS

Well... after a great amount of hair loss, I finaly figured it out.

The O.S.D. (On-screen-display) application was the culprit to the keyboard's troubles.

If there's anyone else with an Alienware M15X out there, now you know.

Hey bud, i got myself a m15x as well, how did you go about fixing the keyboard issue? O.S.D. doesn't tell me much... I'm a newb to this stuff.

Thank you,

RandondonB · Dec 10, 2008, 03:26 AM

I also have a m15x and have the same problem. Could you tell me how you fixed it.

sterben · Dec 11, 2008, 08:35 AM

You guys payed way too much for a product to act up like this. =/

trapezoid · Dec 12, 2008, 12:46 AM

Try getting a better keyboard...

ExitiosuS · Dec 13, 2008, 06:16 AM

I fixed it by returning the hunk of junk. ><; lol

O.S.D. is Alienware's On Screen Display application.
Removing it fixed the issue temporarily... or well, was a band-aid solution.

On my gaming laptop, I picked up an HP DV5 unit with a 9600GT. Much better than my former Alienware.

Falstaff · Dec 13, 2008, 02:47 PM

excellent choice..
remember
when you say Alienware, you might as well say Dell.
I am sure that for the most part they are quite nice, and all the tech whores at all the sites probably get a cherry build and beta drivers to test them with, but I am sticking with my Toshiba, even though it is the Vauxhall of the computing world in my price range, but at least it never disappoints.

Jan 27, 2008, 06:01 PM	#1
ExitiosuS Simian Masterpiece! Join Date: Aug 2002 Location: London, Ont. Canada Posts: 358 Rep Power: 59 System Specs	So I bought the Alienware M15X Laptop... And everything is working great. Outside of games, that is. I updated the video card drivers to 169.09, installed a few games, and everything is still running great... But then I start a game. So, my gaming laptop is perfect til I run a game. Why is it no longer perfect, you ask? The keyboard is in the Keyboard Port. I'm not sure if this is a problem that can be rectified, and if so, I'd love it if someone can help out... but, basically, double key presses (quickly) don't work. So in UT 2004, FAIL. In WoW typing to someone, FAIL. (Words like "Stuff, Jeff, Jenn, --" anything with two letters in sync with one another... It's absolutely terrible, and it's driving me out of my mind. Is there something I can do to fix this??? How do I use a gaming laptop where the main input aside from the mouse doesn't do what it's supposed to do?

Jan 27, 2008, 07:10 PM	#2
BlueMak HH's Asteroids' Dominator Join Date: Nov 2004 Location: Hellas->Macedonia->Thessaloniki Posts: 13,246 Rep Power: 326 System Specs	I fail to see how the graphics card is to blame. I am not sure what you mean about the keyboard in the keyboard port. Do you mean you have an external keyboard plugged in? IF yes, then try to unplug it and try with its own keyboard and see if the problem remains. __________________ The people who are regarded as moral luminaries are those who forego ordinary pleasures themselves and find compensation in interfering with the pleasures of others(Bertrand Russell)"You go into Afghanistan, you got guys who slap women around for five years because they didn't wear a veil,You know, guys like that ain't got no manhood left anyway. So it's a hell of a lot of fun to shoot them." - Lt. Gen. James N. Mattis This is slavery, not to speak one's thought. [Euripides-The Phoenician Women (c.411-409 B.C.)] http://www.macedonia.info/FALLACIESANDFACTS.htm *Sic semper tyrannis.*

Jan 27, 2008, 07:39 PM	#4
BlueMak HH's Asteroids' Dominator Join Date: Nov 2004 Location: Hellas->Macedonia->Thessaloniki Posts: 13,246 Rep Power: 326 System Specs	Are you saying the laptop's keyboard plugs in the laptop with an external cable? If not, then, UNPLUG THE EXTERNAL KEYBOARD and try with just the laptop's keyboard to see what happens then. __________________ The people who are regarded as moral luminaries are those who forego ordinary pleasures themselves and find compensation in interfering with the pleasures of others(Bertrand Russell)"You go into Afghanistan, you got guys who slap women around for five years because they didn't wear a veil,You know, guys like that ain't got no manhood left anyway. So it's a hell of a lot of fun to shoot them." - Lt. Gen. James N. Mattis This is slavery, not to speak one's thought. [Euripides-The Phoenician Women (c.411-409 B.C.)] http://www.macedonia.info/FALLACIESANDFACTS.htm *Sic semper tyrannis.*

Jan 27, 2008, 10:05 PM	#6
BlueMak HH's Asteroids' Dominator Join Date: Nov 2004 Location: Hellas->Macedonia->Thessaloniki Posts: 13,246 Rep Power: 326 System Specs	I have never heard of anything like that before. Sorry. __________________ The people who are regarded as moral luminaries are those who forego ordinary pleasures themselves and find compensation in interfering with the pleasures of others(Bertrand Russell)"You go into Afghanistan, you got guys who slap women around for five years because they didn't wear a veil,You know, guys like that ain't got no manhood left anyway. So it's a hell of a lot of fun to shoot them." - Lt. Gen. James N. Mattis This is slavery, not to speak one's thought. [Euripides-The Phoenician Women (c.411-409 B.C.)] http://www.macedonia.info/FALLACIESANDFACTS.htm *Sic semper tyrannis.*

Mar 16, 2008, 08:35 PM	#10
rive0108 DriverHeaven Newbie Join Date: Jun 2007 Location: VA Posts: 11 Rep Power: 0	The m15x systems are defective- Downclocking due to overheating and cracking cases __________________ Alienware Area-51 m5790 Vista Ultimate x64 Core2Duo T7600G 2.67 GHZ Mobility Radeon x1900 256 MB WUXGA 1920 x 1200 200 GB HDD 7200 RPM RAID 0 4 GB DDR2 PC5300

Jan 27, 2008, 07:13 PM	Thread Starter #3
ExitiosuS Simian Masterpiece! Join Date: Aug 2002 Location: London, Ont. Canada Posts: 358 Rep Power: 59 System Specs	I was just stating what changes I made to it out of the box. But it's not a USB Keyboard, it's using the PS/2 interface (I believe?). It's just the built-in Keyboard of the laptop. The part about the graphics card was just the out-of-the-box change I made...

Jan 27, 2008, 08:32 PM	Thread Starter #5
ExitiosuS Simian Masterpiece! Join Date: Aug 2002 Location: London, Ont. Canada Posts: 358 Rep Power: 59 System Specs	No no no... it's the Laptop keyboard. just the laptop keyboard, plugged into its OWN designated port INSIDE the Laptop, which happens to be a standard, older Keyboard board. Not a USB Line, but a PS/2-style line. Nothing external. Nothing changed. Nothing at all. It's out of the box. It's just a regular Alienware M15X Laptop. Nothing is plugged in but a USB mouse and a power cable, and the Keyboard is just unresponsive (when typing fast). But if you type slow, it's just fine. It's just when you type fast, it won't register double keypresses, unless you're renaming files or whatnot... but the second anything intensive is activated, the keyboard turns into junk and doesn't register anything faster than 30WPM.

Jan 28, 2008, 03:47 PM	Thread Starter #7
ExitiosuS Simian Masterpiece! Join Date: Aug 2002 Location: London, Ont. Canada Posts: 358 Rep Power: 59 System Specs	Anyone else have any ideas / suggestions?

Jan 29, 2008, 09:18 PM	Thread Starter #8
ExitiosuS Simian Masterpiece! Join Date: Aug 2002 Location: London, Ont. Canada Posts: 358 Rep Power: 59 System Specs	Well... after a great amount of hair loss, I finaly figured it out. The O.S.D. (On-screen-display) application was the culprit to the keyboard's troubles. If there's anyone else with an Alienware M15X out there, now you know.

Mar 5, 2008, 08:20 PM	#9
PopDeOllie DriverHeaven Newbie Join Date: Mar 2008 Posts: 1 Rep Power: 0 System Specs	Hey ExitiosuS, I'm having the same problems with my keyboard on my M15X and it's driving me INSANE! It's not even just double taps of the same key for me, but occasionally just quick strokes from key to key, which KILLS me when I'm typing an essay or something for school, because I type really fast. Anyway, how'd you fix it? You said it was due to the OSD, but I don't really know what you mean by that. If you can help me out I'll be forever in your debt!

Jul 25, 2008, 05:07 PM	#11
Alex Driverheaven Lover Join Date: Aug 2005 Posts: 260 Rep Power: 43	yeah thats common knowledge but according to the driverheaven review just published they have updated the machine and its all fixed now. won the top Driverheaven award as well

Jul 25, 2008, 11:16 PM	#12
BlueMak HH's Asteroids' Dominator Join Date: Nov 2004 Location: Hellas->Macedonia->Thessaloniki Posts: 13,246 Rep Power: 326 System Specs	I wish they would start supporting Vista 64 and improve their CS. It's almost like they don't want me as their customer. __________________ The people who are regarded as moral luminaries are those who forego ordinary pleasures themselves and find compensation in interfering with the pleasures of others(Bertrand Russell)"You go into Afghanistan, you got guys who slap women around for five years because they didn't wear a veil,You know, guys like that ain't got no manhood left anyway. So it's a hell of a lot of fun to shoot them." - Lt. Gen. James N. Mattis This is slavery, not to speak one's thought. [Euripides-The Phoenician Women (c.411-409 B.C.)] http://www.macedonia.info/FALLACIESANDFACTS.htm *Sic semper tyrannis.*

Jul 27, 2008, 11:23 AM	Thread Starter #13
ExitiosuS Simian Masterpiece! Join Date: Aug 2002 Location: London, Ont. Canada Posts: 358 Rep Power: 59 System Specs	I am very happy to have my money back. I don't know, it'll take something VERY big to go through that trouble again... wow, just wow. Their tech support, the knowledge of their staff, their willingness to solve customer issues, and the turnaround time of repairs is RIDICULOUS. :'(

Dec 10, 2008, 03:26 AM	#15
RandondonB DriverHeaven Newbie Join Date: Dec 2008 Posts: 1 Rep Power: 0	Re: So I bought the Alienware M15X Laptop... I also have a m15x and have the same problem. Could you tell me how you fixed it.

Dec 11, 2008, 08:35 AM	#16
sterben DriverHeaven Junior Member Join Date: Oct 2008 Posts: 59 Rep Power: 0	Re: So I bought the Alienware M15X Laptop... You guys payed way too much for a product to act up like this. =/

Dec 12, 2008, 12:46 AM	#17
trapezoid DriverHeaven Junior Member Join Date: Dec 2008 Posts: 52 Rep Power: 22	Re: So I bought the Alienware M15X Laptop... Try getting a better keyboard... __________________

Dec 13, 2008, 06:16 AM	Thread Starter #18
ExitiosuS Simian Masterpiece! Join Date: Aug 2002 Location: London, Ont. Canada Posts: 358 Rep Power: 59 System Specs	Re: So I bought the Alienware M15X Laptop... I fixed it by returning the hunk of junk. ><; lol O.S.D. is Alienware's On Screen Display application. Removing it fixed the issue temporarily... or well, was a band-aid solution. On my gaming laptop, I picked up an HP DV5 unit with a 9600GT. Much better than my former Alienware.

Dec 13, 2008, 02:47 PM	#19
Falstaff Old Codger Join Date: Sep 2002 Location: USAFA Posts: 19,047 Rep Power: 206	Re: So I bought the Alienware M15X Laptop... excellent choice.. remember when you say Alienware, you might as well say Dell. I am sure that for the most part they are quite nice, and all the tech whores at all the sites probably get a cherry build and beta drivers to test them with, but I am sticking with my Toshiba, even though it is the Vauxhall of the computing world in my price range, but at least it never disappoints. __________________ "Inspiration is always a surprising visitor."