Alienware Notebook in for repairs 4 times broken 5 times

lightboy56 · Jun 5, 2009, 10:39 PM

On March second 2008 I purchased an m15x notebook from the Alienware Corporation. I have sent in my device to be repaired by Alienware four times. Each time I received the device the problems resurfaced. The problems were, a hinge that would crack and fall off after weeks of use, a Bluetooth card that would cause blue screen errors, cracks in the case, dead pixels on the screen, and finally, severe overheating of the graphics card and Cpu. The devices hinge cracked for the 4th time and then it caught fire when I was at one of my client’s homes. They repaired it a 4th time. I received my device back on May 29th 2008. On June 4th 2009 I tried to play a few games and noticed that the graphics card could not handle the games that I used to play before the 4th repair. I contacted peter from Alienware and he performed a few stress tests on the cpu to find the problems. The graphics card got as hot as 116 degrees just idling. The Cpu on the device got as hot as 96 degrees and then blue screened. The pc crashed. After this stress test one of the cores in the dual core pc is not functioning properly. I was told by the rep, that Alienware wanted to repair my device a 5th time and would give me a $100 gift card, but will not be offering me a refund or store credit. He then told me that if I sent it back again within two weeks for the same issue they would put all new parts in the notebook after I sent it in for repair and 5th time. I don't know how to deal with Alienware. If any one has ran into these problems and knows how to deal with them, please let me know. Thank you.

Falstaff · Jun 7, 2009, 03:31 PM

I feel your pain.
I am not impressed with Alienware customer service.
I dont recommend the product to anyone.
what were you using your lappy for?

***Veridian3*** · Jun 8, 2009, 06:43 PM

I'll make Alienware aware of this thread. Can you PM me the serial number of your machine so that I can pass it on and they can identify you. Thanks.

Jun 5, 2009, 10:39 PM	#1
lightboy56 DriverHeaven Newbie Join Date: Jun 2009 Posts: 1 Rep Power: 0	Alienware Notebook in for repairs 4 times broken 5 times On March second 2008 I purchased an m15x notebook from the Alienware Corporation. I have sent in my device to be repaired by Alienware four times. Each time I received the device the problems resurfaced. The problems were, a hinge that would crack and fall off after weeks of use, a Bluetooth card that would cause blue screen errors, cracks in the case, dead pixels on the screen, and finally, severe overheating of the graphics card and Cpu. The devices hinge cracked for the 4th time and then it caught fire when I was at one of my client’s homes. They repaired it a 4th time. I received my device back on May 29th 2008. On June 4th 2009 I tried to play a few games and noticed that the graphics card could not handle the games that I used to play before the 4th repair. I contacted peter from Alienware and he performed a few stress tests on the cpu to find the problems. The graphics card got as hot as 116 degrees just idling. The Cpu on the device got as hot as 96 degrees and then blue screened. The pc crashed. After this stress test one of the cores in the dual core pc is not functioning properly. I was told by the rep, that Alienware wanted to repair my device a 5th time and would give me a $100 gift card, but will not be offering me a refund or store credit. He then told me that if I sent it back again within two weeks for the same issue they would put all new parts in the notebook after I sent it in for repair and 5th time. I don't know how to deal with Alienware. If any one has ran into these problems and knows how to deal with them, please let me know. Thank you.

Jun 7, 2009, 03:31 PM	#2
Falstaff Old Codger Join Date: Sep 2002 Location: USAFA Posts: 19,048 Rep Power: 207	Re: Alienware Notebook in for repairs 4 times broken 5 times I feel your pain. I am not impressed with Alienware customer service. I dont recommend the product to anyone. what were you using your lappy for? __________________ "Inspiration is always a surprising visitor."

Jun 8, 2009, 06:43 PM	#3
*Veridian3* Administrator Join Date: Nov 2002 Location: Cloaked Posts: 5,027 Rep Power: 181	Re: Alienware Notebook in for repairs 4 times broken 5 times I'll make Alienware aware of this thread. Can you PM me the serial number of your machine so that I can pass it on and they can identify you. Thanks.