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Go Back   HardwareHeaven.com > Forums > Graphics Cards > AMD Radeon Drivers > Mobility Radeon Drivers and Support


Mobility Radeon Drivers and Support Discuss all matters relating to ATI mobility drivers and hardware.

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Old Nov 3, 2006, 07:26 PM   #1
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Unable to Achieve Optimal Performance

Greetings all, I'm in new territory here and I can't quite figure out what to do. I recently purchased a used laptop, new hard drive however, with 2.6 ghz 1 gig of RAM and an unfortunate Radeon ATI Mobility 64 MB. I understand this RAM speed is low, however I'm reading threads about people who are able to run Doom 3 on moderate specs so I didn't think it would be that bad. I'm basicaly looking to use this machine to run another unfortunate addiction, WoW, however even with every Omega spec that I can find turned on High Performance, and every detail level turned to performance in WoW, Im getting no more ten a few frames per second. I do not know if it is a driver issue, or if the video card is just *that* bad. I'm an unsure as to how to work with the drivers here, as I am use to running a PC. However the previous drivers I was working with did not give me OpenGL support or something, because I could not run Direct3d tests with DXDiag on any of them until this current Omega driver. When installing this Omega driver, I did uninstall all previous ATI install (and ran drivercleaner in safe mode). HOwever the performance is terrible, I'm even getting some lag while scrolling with an internet explorer window. I'm at a lose as to what needs to be done to get a Radeon ATI Mobility IGP card installed and working properly, or if any other part of my laptop needs a driver update. I am going to post part of my DXdiag to help (as the entire thing is to long to fit in a post), if there is another procure as to go about asking for help or if more information is needed, please let me know. (the hard drive is new and very little has been put on it outside of WoW, so there is barely anything running in the background).

------------------
System Information
------------------
Time of this report: 11/3/2006, 14:16:04
Machine name: TREY-2HY0GDWNM2
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Presario 2500 (DS542U)
BIOS: PhoenixBIOS 4.0 Release 6.0
Processor: Intel(R) Celeron(R) CPU 2.60GHz
Memory: 958MB RAM
Page File: 266MB used, 2051MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode
------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The file ati2dvag.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: RADEON IGP 34xM (Omega 3.8.252)
Manufacturer: ATI Technologies Inc. (Omega 3.8.252)
Chip type: RADEON IGP 340M AGP (0x4337)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4337&SUBSYS_0850103C&REV_00
Display Memory: 64.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Generic Television
Monitor Max Res: 640,480
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6614 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 5/3/2006 12:51:00, 258048 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 5/3/2006 12:50:42, 1540608 bytes
Device Identifier: {D7B71EE2-0077-11CF-5A6A-5A28A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x4337
SubSys ID: 0x0850103C
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
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Old Nov 3, 2006, 08:10 PM   #2
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System Specs

My guess, the celeron processor coupled with the card having shared memory and being old, those are on par with what you get. My lappy, 3.06 Pentium, 64mb radeon 9000 agp, 1 gig of ram, I may get around 30FPS in WoW, lower (not basement) settings. it drops quite a bit at IF, buts its generally tolerable. Try an older set of Omega's (4.12 are great for me) and see what you get.
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Old Nov 3, 2006, 08:21 PM Threadstarter Thread Starter   #3
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Update: After reading some of the threads I was able to change the video memory from 64 mb to 128 (and thus sacrificing some RAM). I have noticed no performance increase in WoW which is insanely odd though. THis makes me think it has to be the driver in some way shape or form. I am pasting the newest DXdiag results with the 128 mb of video RAM and with the DIrect3d tests run. Please let me know what drivers I should be looking at as I am completely lost (I am not use to laptops/this brand so I have no idea if there are any motherboard/bios/sound card drivers that need updating. Everything is so damned difficult to find, including working video card drivers!).

Also, when running the Direct3d tests, the box with the DirectX logo on it was spinning INSANELY fast, never seen it do that before. Normally during the tests its a nice slow decent framerate spin, here the thing just flipped out and spun in circles insanely fast on all 3 tests, dunno what that means, but it was pretty funny :P

------------------
System Information
------------------
Time of this report: 11/3/2006, 15:07:29
Machine name: TREY-2HY0GDWNM2
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Presario 2500 (DS542U)
BIOS: PhoenixBIOS 4.0 Release 6.0
Processor: Intel(R) Celeron(R) CPU 2.60GHz
Memory: 894MB RAM
Page File: 242MB used, 2023MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode
------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The file ati2dvag.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: RADEON IGP 34xM (Omega 3.8.252)
Manufacturer: ATI Technologies Inc. (Omega 3.8.252)
Chip type: RADEON IGP 340M AGP (0x4337)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4337&SUBSYS_0850103C&REV_00
Display Memory: 128.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Generic Television
Monitor Max Res: 640,480
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6614 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 5/3/2006 12:51:00, 258048 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 5/3/2006 12:50:42, 1540608 bytes
Device Identifier: {D7B71EE2-0077-11CF-5A6A-5A28A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x4337
SubSys ID: 0x0850103C
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: All tests were successful.
D3D8 Test Result: All tests were successful.
D3D9 Test Result: All tests were successful.
-------------
Sound Devices
-------------
Description: ALi Audio Wave
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_10B9&DEV_5451&SUBSYS_0850103C&REV_02
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ac97ali.sys
Driver Version: 5.12.0001.6003 (English)
Driver Attributes: Beta Retail
WHQL Logo'd: Yes
Date and Size: 8/28/2002 18:00:48, 231552 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 48000, 48000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
Description: Modem #0 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Type: Emulated
Driver Name:
Driver Version:
Driver Attributes:
WHQL Logo'd:
Date and Size:
Other Files:
Driver Provider:
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
---------------------
Sound Capture Devices
---------------------
Description: ALi Audio Wave
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ac97ali.sys
Driver Version: 5.12.0001.6003 (English)
Driver Attributes: Beta Retail
Date and Size: 8/28/2002 18:00:48, 231552 bytes
Cap Flags: 0x41
Format Flags: 0xFF0
Description: Modem #0 Line Record (emulated)
Default Sound Capture: No
Default Voice Capture: No
Driver Name:
Driver Version:
Driver Attributes:
Date and Size:
Cap Flags: 0x20
Format Flags: 0x0
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Old Nov 3, 2006, 09:07 PM Threadstarter Thread Starter   #4
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Update 2. I installed the catalyst 4.12 drivers as suggested (IE Omega drivers 2.5.97a) and ran WoW. I am still getting maybe 5-8 FPS in the center of Undercity, and maybe 10-15 while running around outside. I really can't play with this lag, and it would seem a card now running at 128 MB should give a little bit better performance out of a game that really isn't that graphicaly demanding. I am still pondering if its the graphics drivers, or perhaps other laptop drivers. I read the stickied thread though and saw some motherboard/BIOS upgrade suggestions though I have no idea what I need. Anymore information would be very helpful as I would think that even though the laptop is a year and a half old...a 2.6 ghz 890 (app) mb of RAM and 128 mb video card would be able to run WoW at something better then 10 FPS at the lowest settings ;( So friggin annoying....
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Old Nov 3, 2006, 09:28 PM   #5
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System Specs

what resolution are you trying to run it at?

I still think the card is just too outdated. I don't think that card is even supported (ie. does not support Hardware Transform and Lighting). Someone else would be able to give the specifics, but I don't think you have a problem.

edit: Just confirmed, the min. specs for WoW are a Geforce2 or equivalent. That would be at least an ATI 7500, which your card is at least a generation before that (if not 2). i think you are out of luck.
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Old Nov 3, 2006, 09:35 PM Threadstarter Thread Starter   #6
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Desktop resolution is at 1024x 768...but WoW is runing at 800 x 600. So when I say its running at the bare minimum, its running at the bare minimum. I mean I suppose I can see where your coming from, I just read posts of people playing Doom 3 and Battlefield 2 with this video card, though I have not tried those games, I had expected a bit more performance out of it. However I'm really not sure, hell I'd take 30 FPS if I could get it, that's at least playable. I'm really not familiar with laptops, however I also know that you can't really upgrade a laptop, and this was a 500 dollar laptop which is only a year and a half old, so I did kinda expect a little more performance out of it.
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Old Nov 3, 2006, 09:45 PM   #7
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System Specs

I don't know what else to tell you. I can tell you this, BF2 and Doom 3 are out of the question, lol. Doom 3 barely played on my lappy, and I doubt BF2 would even load. Keep an eye on this thread though, someone else may have some insight. good luck and welcome to DH, BTW.
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