Vista catalyst puzzle

Richard7 · Jul 18, 2009, 03:59 AM

Upon purchasing a Toshiba laptop with a Radeon Mobility 3650 graphics card I attempted to update the drivers to the most recent one (9.6), considering the default is 8.6, but something is wrong.

When I try to install the driver from the 9.6 setup, (both the full package, and driver only one). It will not install the driver, or the CCC, and in the custom setup there isn't even an option to tick those two, (they don't even appear.)

I've tried doing it the normal way of uninstalling all ATI software via programs and features, (which only seems to remove the extras) and trying to install the driver, but it won't show up in the custom menu.Then I found that the ATI uninstall program doesn't even remove the driver from the computer, (realizing this after looking in the device manager after the uninstall, and confirmed after a reboot. Then I tried to uninstall it again and manually remove the driver with the device manager. I rebooted in safe mode, used driver sweeper, tried to install the catalyst there and it wouldn't allow it). So I booted in normal mode, denied Vista to automatically install it's own driver and attempted to do it again. The install window still won't come up with the option of installing the driver or CCC. As soon as I allowed Vista to install it's own driver it began installing 8.6.

Has anyone seen anything like this before? Any ideas?

Richard7 · Jul 19, 2009, 07:21 AM

Attempting to do this with an earlier release like 9.3 didn't work either.

OldBuzzard · Jul 20, 2009, 08:23 AM

The regular Cats won't work for laptops unless you modify them. You can get the application and info on how to use it here:

http://www.hardwareheaven.com/modtool.php

Richard7 · Jul 20, 2009, 10:11 PM

Thank you very much, I never knew that.

Chaos · Jul 21, 2009, 12:26 AM

when you got the drivers did you make sure to get the Mobility Driver based on the 3000 chipset

ATI Catalyst? Mobility Display Driver

ATI Catalyst? Mobility Display Driver

Richard7 · Jul 21, 2009, 08:30 PM

No I downloaded the stock Vista 64Bit 9.6 driver.

Chaos · Jul 21, 2009, 08:36 PM

well grab the ones you need from the link i left for you and that should get thing going for you

Richard7 · Jul 22, 2009, 06:13 AM

The stock drivers installed without issue.

Wouldn't those drivers not work for me as I just have the Vista 64bit OS?

Mac Daddy · Jul 22, 2009, 03:58 PM

Strange if you follow this link there are drivers for the Mobility Radeon HD3000 series under Win7 X64 but not Vista X64. That is probably why Chaos linked you to the Win7 drivers might be worth a shot to see if they solve your issue.

(So I am assuming the 9.6 Cats for Vista X64 don't support the Mobility Radeon HD3000 series)

Richard7 · Jul 22, 2009, 08:47 PM

It seems like they do because it's running well and the CCC shows support for the 3650 Mobile graphics card.

Is there any realized benefits in installing the mobility driver over the stock driver if the stock works fine?

Chaos · Jul 22, 2009, 09:52 PM

nope but the mobility drivers contain the chipset drivers for the motherboard as well as the display driver

Jul 18, 2009, 03:59 AM	#1
Richard7 DriverHeaven Newbie Join Date: Jul 2009 Posts: 6 Rep Power: 0	Vista catalyst puzzle Upon purchasing a Toshiba laptop with a Radeon Mobility 3650 graphics card I attempted to update the drivers to the most recent one (9.6), considering the default is 8.6, but something is wrong. When I try to install the driver from the 9.6 setup, (both the full package, and driver only one). It will not install the driver, or the CCC, and in the custom setup there isn't even an option to tick those two, (they don't even appear.) I've tried doing it the normal way of uninstalling all ATI software via programs and features, (which only seems to remove the extras) and trying to install the driver, but it won't show up in the custom menu.Then I found that the ATI uninstall program doesn't even remove the driver from the computer, (realizing this after looking in the device manager after the uninstall, and confirmed after a reboot. Then I tried to uninstall it again and manually remove the driver with the device manager. I rebooted in safe mode, used driver sweeper, tried to install the catalyst there and it wouldn't allow it). So I booted in normal mode, denied Vista to automatically install it's own driver and attempted to do it again. The install window still won't come up with the option of installing the driver or CCC. As soon as I allowed Vista to install it's own driver it began installing 8.6. Has anyone seen anything like this before? Any ideas?

Jul 19, 2009, 07:21 AM	Thread Starter #2
Richard7 DriverHeaven Newbie Join Date: Jul 2009 Posts: 6 Rep Power: 0	Re: Vista catalyst puzzle Attempting to do this with an earlier release like 9.3 didn't work either.

Jul 20, 2009, 08:23 AM	#3
OldBuzzard DH's oldest Geek Join Date: May 2003 Location: Oberlin, OH Posts: 2,781 Rep Power: 141 System Specs	Re: Vista catalyst puzzle The regular Cats won't work for laptops unless you modify them. You can get the application and info on how to use it here: http://www.hardwareheaven.com/modtool.php __________________ When looking for a reason as to why things go wrong, never rule out sheer STUPIDITY

Jul 20, 2009, 10:11 PM	Thread Starter #4
Richard7 DriverHeaven Newbie Join Date: Jul 2009 Posts: 6 Rep Power: 0	Re: Vista catalyst puzzle Thank you very much, I never knew that.

Jul 21, 2009, 12:26 AM	#5
Chaos Number Nine Join Date: May 2002 Location: Nova Scotia Posts: 5,269 Rep Power: 165 System Specs	Re: Vista catalyst puzzle when you got the drivers did you make sure to get the Mobility Driver based on the 3000 chipset ATI Catalyst? Mobility Display Driver ATI Catalyst? Mobility Display Driver __________________

Jul 21, 2009, 08:30 PM	Thread Starter #6
Richard7 DriverHeaven Newbie Join Date: Jul 2009 Posts: 6 Rep Power: 0	Re: Vista catalyst puzzle No I downloaded the stock Vista 64Bit 9.6 driver.

Jul 21, 2009, 08:36 PM	#7
Chaos Number Nine Join Date: May 2002 Location: Nova Scotia Posts: 5,269 Rep Power: 165 System Specs	Re: Vista catalyst puzzle well grab the ones you need from the link i left for you and that should get thing going for you __________________

Jul 22, 2009, 06:13 AM	Thread Starter #8
Richard7 DriverHeaven Newbie Join Date: Jul 2009 Posts: 6 Rep Power: 0	Re: Vista catalyst puzzle The stock drivers installed without issue. Wouldn't those drivers not work for me as I just have the Vista 64bit OS?

Jul 22, 2009, 03:58 PM	#9
Mac Daddy DriverHeaven Extreme Member Join Date: Jul 2002 Location: Ontario, Canada Posts: 7,950 Rep Power: 78 System Specs	Re: Vista catalyst puzzle Strange if you follow this link there are drivers for the Mobility Radeon HD3000 series under Win7 X64 but not Vista X64. That is probably why Chaos linked you to the Win7 drivers might be worth a shot to see if they solve your issue. (So I am assuming the 9.6 Cats for Vista X64 don't support the Mobility Radeon HD3000 series) __________________ "My mom said the only reason men are alive is for lawn care and vehicle maintenance." - Tim Allen

Jul 22, 2009, 08:47 PM	Thread Starter #10
Richard7 DriverHeaven Newbie Join Date: Jul 2009 Posts: 6 Rep Power: 0	Re: Vista catalyst puzzle It seems like they do because it's running well and the CCC shows support for the 3650 Mobile graphics card. Is there any realized benefits in installing the mobility driver over the stock driver if the stock works fine?

Jul 22, 2009, 09:52 PM	#11
Chaos Number Nine Join Date: May 2002 Location: Nova Scotia Posts: 5,269 Rep Power: 165 System Specs	Re: Vista catalyst puzzle nope but the mobility drivers contain the chipset drivers for the motherboard as well as the display driver __________________