Radeon 9700 driver issues need help please!

Trendykill · Oct 12, 2005, 01:11 AM

I bought my laptop from Ibuypower.com...specs are:

AMD Athlon 64 3700+
1GB of RAM
ATI Radeon Mobility 9700 w/ 128MB of Video RAM
Windows XP Home(sucks I know)

As soon as I got it in I installed Steam w/ HL2 and CS:Source because it came with the Laptop. As soon as it finished downloading I ran Half-Life 2 and it came up and told me that the driver for my graphics card was out of date. I chose to continue anyway and set the graphics settings to low. The game started, but every few seconds the graphics glitch and stutter and the sound does the same... so when I got WoW installed I tryed it same graphics settings(low) and it did the same thing...Counter-Strike(not Source) works fine though(I dont understand).

No big deal(I thought) I went to ATI and downloaded the new mobility drivers for the9700. I installed them and when my laptop restarted as soon as it got into XP the screen went black. I restarted into safe-mode and rolled-back the driver to the factory one. I then read about the DHmodtools and downloaded them and the regular ATI drivers(not mobility), and tryed to install them that way with the same result. I even tryed the Omega drivers everyone has been talkin about with the same result.

I dont know whether the problem is a bad video card or driver or what, but I would like to get the most updated drivers I can installed. I have 2-3 weeks to get the laptop back for a refund so I need help asap.

Thank you all.

swimtech · Oct 12, 2005, 02:06 AM

Welcome Trendykill...

What brand and model laptop is it, and post also please some driver information for us - ( right click My Computer, click Properties, click Hardware tab, click Device Manager button, expand Display Adapters, right click the name of the video adapter, click Properties, click Driver tab, read Driver Provider - Driver Date - Driver Version).

Trendykill · Oct 12, 2005, 02:26 AM

Thank You for your fast reply.

Ibuypower sent me to uniwill.com. I believe the model number is 258KA.

Driver Provider - ATI Technologies Inc.
Driver Date - 5/15/2004
Driver Version - 6.14.10.6451

Thank you again for any help you can give me.
If you need anymore information please ask me and I will do my best to get it for you.

swimtech · Oct 12, 2005, 02:57 AM

Excellent info - thank you...

Your driver version equates to the Catalyst 4.6 or so.

You might want to try downloading the Offcial ATI Catalyst 5.6 (normal) or 5.7s (available from www.driverheavendownloads.net) and modding them using Patje's DH Mobility Modder after uninstalling your previous driverset. Some laptop users have had to roll back to the Cat 5.6's after having black screen issues with the 5.7s or 5.8s forward. You could read the sticky thread in the Mobility Radeon Drivers and Support forum about the Mobility 5.9s and see what you think...

You could also try the Official Mobility 5.9s available from the same place, after uninstalling whatever your previous driver is completely beforehand.

You'll have to experiment a bit - but the result for you could well be worth it!

Oct 12, 2005, 01:11 AM	#1
Trendykill DriverHeaven Newbie Join Date: Oct 2005 Posts: 2 Rep Power: 0	Radeon 9700 driver issues need help please! I bought my laptop from Ibuypower.com...specs are: AMD Athlon 64 3700+ 1GB of RAM ATI Radeon Mobility 9700 w/ 128MB of Video RAM Windows XP Home(sucks I know) As soon as I got it in I installed Steam w/ HL2 and CS:Source because it came with the Laptop. As soon as it finished downloading I ran Half-Life 2 and it came up and told me that the driver for my graphics card was out of date. I chose to continue anyway and set the graphics settings to low. The game started, but every few seconds the graphics glitch and stutter and the sound does the same... so when I got WoW installed I tryed it same graphics settings(low) and it did the same thing...Counter-Strike(not Source) works fine though(I dont understand). No big deal(I thought) I went to ATI and downloaded the new mobility drivers for the9700. I installed them and when my laptop restarted as soon as it got into XP the screen went black. I restarted into safe-mode and rolled-back the driver to the factory one. I then read about the DHmodtools and downloaded them and the regular ATI drivers(not mobility), and tryed to install them that way with the same result. I even tryed the Omega drivers everyone has been talkin about with the same result. I dont know whether the problem is a bad video card or driver or what, but I would like to get the most updated drivers I can installed. I have 2-3 weeks to get the laptop back for a refund so I need help asap. Thank you all.

Oct 12, 2005, 02:06 AM	#2
swimtech HardwareHeaven Extreme Member Join Date: May 2002 Location: North Carolina Posts: 4,040 Rep Power: 124 System Specs	Welcome Trendykill... What brand and model laptop is it, and post also please some driver information for us - ( right click My Computer, click Properties, click Hardware tab, click Device Manager button, expand Display Adapters, right click the name of the video adapter, click Properties, click Driver tab, read Driver Provider - Driver Date - Driver Version). __________________ It's not so much getting your way that matters or not - what matters is how you go about getting it. Last edited by swimtech; Oct 12, 2005 at 02:16 AM.

Oct 12, 2005, 02:57 AM	#4
swimtech HardwareHeaven Extreme Member Join Date: May 2002 Location: North Carolina Posts: 4,040 Rep Power: 124 System Specs	Excellent info - thank you... Your driver version equates to the Catalyst 4.6 or so. You might want to try downloading the Offcial ATI Catalyst 5.6 (normal) or 5.7s (available from www.driverheavendownloads.net) and modding them using Patje's DH Mobility Modder after uninstalling your previous driverset. Some laptop users have had to roll back to the Cat 5.6's after having black screen issues with the 5.7s or 5.8s forward. You could read the sticky thread in the Mobility Radeon Drivers and Support forum about the Mobility 5.9s and see what you think... You could also try the Official Mobility 5.9s available from the same place, after uninstalling whatever your previous driver is completely beforehand. You'll have to experiment a bit - but the result for you could well be worth it! __________________ It's not so much getting your way that matters or not - what matters is how you go about getting it.

Oct 12, 2005, 02:26 AM	Thread Starter #3
Trendykill DriverHeaven Newbie Join Date: Oct 2005 Posts: 2 Rep Power: 0	Thank You for your fast reply. Ibuypower sent me to uniwill.com. I believe the model number is 258KA. Driver Provider - ATI Technologies Inc. Driver Date - 5/15/2004 Driver Version - 6.14.10.6451 Thank you again for any help you can give me. If you need anymore information please ask me and I will do my best to get it for you.