Cancel your credit card before you die..........

CDsDontBurn · Jun 19, 2008, 06:50 PM

Now some people are really stupid!!!! Be sure and cancel your credit cards before you die.

This is so priceless, and so, so easy to see happening, customer service being what it is today.

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank. Here is the exchange :
________________________

Family Member: I am calling to tell you she died back in January.

Citibank : The account was never closed and the late fees and charges still apply.

Family Member : Maybe, you should turn it over to collections.

Citibank : Since it is two months past due, it already has been.

Family Member : So, what will they do when they find out she is dead?

Citibank : Either report her account to frauds division or report her to the credit bureau, maybe both!

Family Member : Do you think God will be mad at her?

Citibank: Excuse me?

Family Member : Did you just get what I was telling you - the part about her being dead?

Citibank : Sir, you'll have to speak to my supervisor.

Supervisor gets on the phone:

Family Member : I'm calling to tell you, she died back in January with a $0 balance.

Citibank : The account was never closed and late fees and charges still apply.

Family Member : You mean you want to collect from her estate?

Citibank : (Stammer) Are you her lawyer?

Family Member : No, I'm her great nephew. (Lawyer info was given)

Citibank: Could you fax us a certificate of death?

Family Member : Sure. (Fax number was given )

After they get the fax :

Citibank : Our system just isn't setup for death. I don't know what more I can do to help.

Family Member : Well, if you figure it out, great! If not, you could just keep billing her. She won't care.

Citibank: Well, the late fees and charges do still apply. (What is wrong with these people?!?)

Family Member : Would you like her new billing address?

Citibank : That might help...

Family Member : Odessa Memorial Cemetery , Highway 129, Plot Number 69.

Citibank : Sir, that's a cemetery !

Family Member : And what do you do with dead people on your planet???

Judas · Jun 19, 2008, 08:47 PM

rotfl

Asmoday · Jun 19, 2008, 09:12 PM

Christ...

mkk · Jun 19, 2008, 10:17 PM

Quote:

Originally Posted by CDsDontBurn

Would you like her new billing address?

OmegaRED · Jun 19, 2008, 10:23 PM

Is this real or someone being creative?

CDsDontBurn · Jun 19, 2008, 10:37 PM

Quote:

Originally Posted by OmegaRED

Is this real or someone being creative?

idk. i just found it online and thought i should share

**Mousey** · Jun 19, 2008, 10:45 PM

lol priceless. nice one cdb

Callandor · Jun 19, 2008, 11:49 PM

LOL, could happen.

Fr4nk3nst41n · Jun 20, 2008, 12:32 AM

that supervisor is a complete idiot, billing dead people happens ALL THE TIME. the normal thng to do is to check the death certificate, and then cancel the bill.

Robert McClelland · Jun 20, 2008, 01:25 AM

HAHAHAAH very funny

good one CD

mos2k · Jun 23, 2008, 03:57 PM

LMAO.. sheesh.. when did citibank start hiring retards?

Customgamer1 · Jun 24, 2008, 04:43 AM

LOL...

I was unaware they bill you when you have $0 credit?

Jun 19, 2008, 06:50 PM	#1
CDsDontBurn Lurking DriverHeaven Join Date: May 2003 Location: Southern California Posts: 22,795 Rep Power: 235 System Specs	Cancel your credit card before you die.......... Now some people are really stupid!!!! Be sure and cancel your credit cards before you die. This is so priceless, and so, so easy to see happening, customer service being what it is today. A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank. Here is the exchange : ________________________ Family Member: I am calling to tell you she died back in January. Citibank : The account was never closed and the late fees and charges still apply. Family Member : Maybe, you should turn it over to collections. Citibank : Since it is two months past due, it already has been. Family Member : So, what will they do when they find out she is dead? Citibank : Either report her account to frauds division or report her to the credit bureau, maybe both! Family Member : Do you think God will be mad at her? Citibank: Excuse me? Family Member : Did you just get what I was telling you - the part about her being dead? Citibank : Sir, you'll have to speak to my supervisor. Supervisor gets on the phone: Family Member : I'm calling to tell you, she died back in January with a $0 balance. Citibank : The account was never closed and late fees and charges still apply. Family Member : You mean you want to collect from her estate? Citibank : (Stammer) Are you her lawyer? Family Member : No, I'm her great nephew. (Lawyer info was given) Citibank: Could you fax us a certificate of death? Family Member : Sure. (Fax number was given ) After they get the fax : Citibank : Our system just isn't setup for death. I don't know what more I can do to help. Family Member : Well, if you figure it out, great! If not, you could just keep billing her. She won't care. Citibank: Well, the late fees and charges do still apply. (What is wrong with these people?!?) Family Member : Would you like her new billing address? Citibank : That might help... Family Member : Odessa Memorial Cemetery , Highway 129, Plot Number 69. Citibank : Sir, that's a cemetery ! Family Member : And what do you do with dead people on your planet??? __________________ Her First Day \| A year later

Jun 19, 2008, 09:12 PM	#3
Asmoday Demonic Join Date: May 2002 Location: In the cold, dark north... Posts: 5,198 Rep Power: 92 System Specs	Christ... __________________ How You can help Hardwareheaven by using Digg

Jun 19, 2008, 10:23 PM	#5
OmegaRED Relapsed Gamer Join Date: Oct 2002 Location: Ottawa , Canada Posts: 5,688 Rep Power: 173 System Specs	Is this real or someone being creative? __________________ E Penis Specs: <------------- See System Specs

Jun 19, 2008, 10:45 PM	#7
Mousey Synth's Long Lost Bro Join Date: Jan 2007 Location: Web Design Hell Posts: 7,189 Rep Power: 245 System Specs	lol priceless. nice one cdb __________________

Jun 19, 2008, 11:49 PM	#8
Callandor Forged on Dragonmount Join Date: Oct 2004 Location: Saskatoon, Saskatchewan, Canada Posts: 7,244 Rep Power: 304 System Specs	LOL, could happen. __________________

Jun 20, 2008, 12:32 AM	#9
Fr4nk3nst41n DriverHeaven Junior Member Join Date: Nov 2007 Posts: 33 Rep Power: 0	that supervisor is a complete idiot, billing dead people happens ALL THE TIME. the normal thng to do is to check the death certificate, and then cancel the bill.

Jun 20, 2008, 01:25 AM	#10
Robert McClelland PAX Tweaker, PAX Expert. Join Date: Jun 2002 Location: Somewhere in Wood County Ohio Same Town :) Posts: 10,668 Rep Power: 196 System Specs	HAHAHAAH very funny good one CD __________________ "XTREME AUDIO IS CRAP!" "There no support for it. It's crapist card on face of the earth it should be throw into the sun" http://www.speedtest.net/result/1949536385.png correct the correct one now

Jun 23, 2008, 03:57 PM	#11
mos2k HH's Hermit Join Date: Feb 2008 Location: Lahore Posts: 865 Rep Power: 69 System Specs	LMAO.. sheesh.. when did citibank start hiring retards? __________________

Jun 24, 2008, 04:43 AM	#12
Customgamer1 Fell off the tech wagon Join Date: Jan 2004 Location: Wisconsin Posts: 2,273 Rep Power: 74 System Specs	LOL... I was unaware they bill you when you have $0 credit? __________________ Asus Laptop: 2.5 Intel Core 2 Duo, 4gigs DDR 2, Windows 7 64bit! Windows 7 > OSX!