Weird perk from being a mod here?

digitalwanderer · Dec 12, 2002, 06:30 PM

So I was all happy that I got a pink keyboard, mouse, & speaker set-up on sale for $19us the other night...'til I got an e-mail explaining there was a problem with my billing address and they've put my order on "hold" 'til "we can clear up the error".

Well, the problem isn't un-familar to me. If I put "ST" instead of "Street" for my address some CC software doesn't get it. So it is me own fault for not entering the correct info, but it still annoys me at times that they don't check such a simple thing. As a general rule I just blow-off the retailer and go to someone who actually has a human being check their problem orders, but the whole "pink" think is teaching me humility in some strange new ways and it ain't like something I can find easily any where else...so I wrote them a nice letter explaining the problem and giving them the corrected information yesterday.

And hadn't heard from them and my order was still on "hold" this morning. Normally no biggy, but me daughter's birthday is the 17th and I'm paying about as much in shipping to get it here quick as I am for the items themselves..so I sort of thought they'd get the clue I was in a hurry. But me calmer head has been prevailing over me shout & stomp side lately, (thanks to everyone who points out to me when I go a bit over the top, I'm not always the sanest.

), so I wrote them another nice letter explaining I was in a hurry early this morning.

Still nothing.

Just on an odd thought, I dropped them a similar letter from my Driver Heaven e-mail explaining that I'd really appreciate some communication since if there was a problem I'd have to try somewhere else. (I'd been using me homebox, it's what I usually use for shopping.)

I got a reply in 4 minutes, a very nice one written by a human being who said they just put thru my order and she was personally gonna see to it that it was shipped out within the hour.

I don't know if it's just a weird timing thing or if me other e-mail "carried weight" with them; but I found it weird, amusing, and not just a little bit oddly complimentary. Whatever it was, I think I'm gonna start using me DH e-dress for me geek shopping needs.

Ryoko · Dec 12, 2002, 06:35 PM

You know you're a god when...

DriveEuro · Dec 12, 2002, 08:04 PM

Ha, yeah. I could totally understand. When I used to work at Abbott Labs I emailed a mail order cataloge from my Abbott email and got a quick swift response like yours.

Darksider · Dec 12, 2002, 08:37 PM

I too have found that if you us a non-generic email (hotmail, yahoo, etc.) you do tend to get much better results dealing with things online.

Zardon · Dec 12, 2002, 08:50 PM

when I email a company from the zardonDH email I normally get responses in minutes/hours ....... ive tested this theory quite a few times.

digitalwanderer · Dec 12, 2002, 08:54 PM

Quote:

Originally posted by Zardon
when I email a company from the zardonDH email I normally get responses in minutes/hours ....... ive tested this theory quite a few times.

So I'm not just being weird here? Good, then I'm feeling a quiet sense of accomplishment.

DallasStar · Dec 12, 2002, 10:09 PM

hehe... I'll have to keep this in mind

Dec 12, 2002, 06:30 PM	#1
digitalwanderer Colour Commentator Join Date: May 2002 Location: Highland, IN USA Posts: 5,619 Rep Power: 0	Weird perk from being a mod here? So I was all happy that I got a pink keyboard, mouse, & speaker set-up on sale for $19us the other night...'til I got an e-mail explaining there was a problem with my billing address and they've put my order on "hold" 'til "we can clear up the error". Well, the problem isn't un-familar to me. If I put "ST" instead of "Street" for my address some CC software doesn't get it. So it is me own fault for not entering the correct info, but it still annoys me at times that they don't check such a simple thing. As a general rule I just blow-off the retailer and go to someone who actually has a human being check their problem orders, but the whole "pink" think is teaching me humility in some strange new ways and it ain't like something I can find easily any where else...so I wrote them a nice letter explaining the problem and giving them the corrected information yesterday. And hadn't heard from them and my order was still on "hold" this morning. Normally no biggy, but me daughter's birthday is the 17th and I'm paying about as much in shipping to get it here quick as I am for the items themselves..so I sort of thought they'd get the clue I was in a hurry. But me calmer head has been prevailing over me shout & stomp side lately, (thanks to everyone who points out to me when I go a bit over the top, I'm not always the sanest. ), so I wrote them another nice letter explaining I was in a hurry early this morning. Still nothing. Just on an odd thought, I dropped them a similar letter from my Driver Heaven e-mail explaining that I'd really appreciate some communication since if there was a problem I'd have to try somewhere else. (I'd been using me homebox, it's what I usually use for shopping.) I got a reply in 4 minutes, a very nice one written by a human being who said they just put thru my order and she was personally gonna see to it that it was shipped out within the hour. I don't know if it's just a weird timing thing or if me other e-mail "carried weight" with them; but I found it weird, amusing, and not just a little bit oddly complimentary. Whatever it was, I think I'm gonna start using me DH e-dress for me geek shopping needs. __________________ WTF is up with the sigs?

Dec 12, 2002, 08:04 PM	#3
DriveEuro HardwareHeaven Extreme Member Join Date: Jul 2002 Location: Gurnee Illinois Posts: 4,677 Rep Power: 0	Ha, yeah. I could totally understand. When I used to work at Abbott Labs I emailed a mail order cataloge from my Abbott email and got a quick swift response like yours. __________________ [color=orange]ASUS P4P800 Deluxe [color=black]-[/color] 2.4C --> 3300mhz [color=black]-[/color] Mushkin PC3200 at 220 5-2-2-2 (cpu limited) [color=black]-[/color] BBAti 9800Pro at 430/375 [/color] [color=black]3[/color][color=gray]D[/color]M[color=black]a[/color][color=gray]r[/color]k[color=yellow]01[/color] [color=black]3[/color][color=gray]D[/color]M[color=black]a[/color][color=gray]r[/color]k[color=yellow]03[/color] 16001200 12801024

Dec 12, 2002, 10:09 PM	#7
DallasStar Junior Join Date: May 2002 Location: Wave Existence Posts: 2,065 Rep Power: 0	hehe... I'll have to keep this in mind __________________ "A picture of my existence... would show a useless wooden stake covered in snow... stuck loosely at a slant in the ground in a ploughed field on the edge of a vast open plain on a dark winter night." --- Franz Kafka

Dec 12, 2002, 06:35 PM	#2
Ryoko American Soldier Join Date: May 2002 Location: Williamsburg, VA Posts: 1,725 Rep Power: 0	You know you're a god when...

Dec 12, 2002, 08:37 PM	#4
Darksider I Play NWN and UT2003 Join Date: May 2002 Posts: 202 Rep Power: 0	I too have found that if you us a non-generic email (hotmail, yahoo, etc.) you do tend to get much better results dealing with things online.

Dec 12, 2002, 08:50 PM	#5
Zardon DriverHeaven Founder Join Date: May 2002 Posts: 32,480 Rep Power: 179	when I email a company from the zardonDH email I normally get responses in minutes/hours ....... ive tested this theory quite a few times.