On Tape: Rep Won't Let Customer Quit AOL

Iria · Jun 22, 2006, 06:17 AM

Source: NBC10
__________
An incredible video from CNBC shows an AOL customer trying to cancel his account, but a phone rep won't let him do it. What customer Vincent Ferrari got when he tried to cancel his account was a lot of frustration.

It took him 15 minutes waiting on the phone just to reach a real, live person.

And, what happened next was recorded by Ferrari on audio and lasted about four minutes:

Customgamer1 · Jun 22, 2006, 06:26 AM

Sounds like it was the guys last day or he just did not care and wanted to raise as much hell as he could lol. But I do hate it when it's hard to cancel stuff over the phone...

calidan · Jun 22, 2006, 07:46 AM

AOL sucks. I've used it before and I will never use it again.

**MIG-31** · Jun 22, 2006, 07:47 AM

Quote:

Originally Posted by calidan

AOL sucks. I've used it before and I will never use it again.

Same here.......

Erroneus · Jun 22, 2006, 08:55 AM

AOL is getting alot of heat because of this recording, which they deserve!

Hear the entire conversation here: http://media.putfile.com/AOL-Cancellation

The supporter was "fired", but sadly he was proberly worth alot of money for AOL.

Golbeze · Jun 22, 2006, 09:47 AM

Heh, I see AOL still has people like that working for them. When I got my first computer, I tried the AOL free trial service. A couple weeks later, I called to have it canceled, and the guy tried to keep me on it, offering more free time to try it out. Frustrated, I eventually accepted, then called back to get a different guy, who, after telling him that I didn't care about all the free trial time I had and to just cancel it, finally did so. That was back in 2002. I'm thinking they realize their sevice is crap and their browser is massive bloatware and thus would do anything to keep customers with them.

The_Neon_Cowboy · Jun 22, 2006, 08:55 PM

Quote:

Originally Posted by Customgamer1

Sounds like it was the guys last day or he just did not care and wanted to raise as much hell as he could lol. But I do hate it when it's hard to cancel stuff over the phone...

No AOL agresively talks you into a free mounth of service vs canceling!
you can sign up online, THEY MAKE YOU CALL THEM TO CANCEL
There is useally a long wait to try to cancel.

They used t have a cancel system keyword "cancel" and you need only
click cancel my service and confirm. When you disconnected you service
was canceled.

But they stopped doing that, becouse its not profitable to have your cutmoer cancel.
They also contenu to bill you months after you cancel in many cases!!!

Babalou · Jun 22, 2006, 09:00 PM

Sounds as fun as trying to cancel an account with Bell Expresscrap!
Love companies who do this.
I never could cancel my account, but i live in a duplex with my parents being upstairs, they took it over.

FireElements · Jun 22, 2006, 09:53 PM

Faxing them is the most efficient way to cancel.

SFOSOK · Jun 22, 2006, 10:11 PM

AOL is probably as bad as a virus at messing up your computer.

Randomletters · Jun 22, 2006, 10:40 PM

lol thats funny i love when the csr starts laughing a bit he knows hes being a dick, " If you want me to cancel this account your going to listen to me finish this paragraph"

The_Neon_Cowboy · Jun 23, 2006, 03:52 AM

Quote:

Originally Posted by Green Death Flavor

AOL is probably as bad as a virus at messing up your computer.

actully it can be just as bad especaillty with the frequent update it not uncommon to
see 15 like 100 vrsion of AOL pn one machine! Becouse verything you update it
doesn't upgrade over it a "fresh install". I've had many cases when AOL was the
problem with the customers computer!!!!!

SFOSOK · Jun 23, 2006, 04:03 AM

yeah well my mother had a prob with her comp because it was goin crazy slow. I found out that it was the Combination of Norton + AOL = crappy computage.

nForcer · Jun 23, 2006, 04:14 AM

You want to know the most SURE-FIRE way to cancel your AOL (or any subscription) Tell your credit card company! End of problem!

Jun 22, 2006, 06:17 AM	#1
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 87	On Tape: Rep Won't Let Customer Quit AOL Source: NBC10 __________ An incredible video from CNBC shows an AOL customer trying to cancel his account, but a phone rep won't let him do it. What customer Vincent Ferrari got when he tried to cancel his account was a lot of frustration. It took him 15 minutes waiting on the phone just to reach a real, live person. And, what happened next was recorded by Ferrari on audio and lasted about four minutes:

Jun 22, 2006, 06:26 AM	#2
Customgamer1 Fell off the tech wagon Join Date: Jan 2004 Location: Wisconsin Posts: 2,273 Rep Power: 73 System Specs	Sounds like it was the guys last day or he just did not care and wanted to raise as much hell as he could lol. But I do hate it when it's hard to cancel stuff over the phone... __________________ Asus Laptop: 2.5 Intel Core 2 Duo, 4gigs DDR 2, Windows 7 64bit! Windows 7 > OSX!

Jun 22, 2006, 07:46 AM	#3
calidan Frozen in Carbonite Join Date: Mar 2003 Location: Kansas City, MO Posts: 1,409 Rep Power: 57 System Specs	AOL sucks. I've used it before and I will never use it again. __________________ Steam Community :: ID :: calidan "Don't try to be like Jackie. There is only one Jackie.... Study computers instead." - Jackie Chan

Jun 22, 2006, 08:55 AM	#5
Erroneus Get off my lawn! Join Date: Aug 2002 Location: Denmark Posts: 13,343 Rep Power: 114 System Specs	AOL is getting alot of heat because of this recording, which they deserve! Hear the entire conversation here: http://media.putfile.com/AOL-Cancellation The supporter was "fired", but sadly he was proberly worth alot of money for AOL. __________________

Jun 22, 2006, 10:11 PM	#10
SFOSOK 939 Goin Strong Join Date: Jul 2005 Location: Ontario Posts: 7,033 Rep Power: 89 System Specs	AOL is probably as bad as a virus at messing up your computer. __________________ Warning - Explicit Content Preceeding METAL!!

Jun 22, 2006, 09:47 AM	#6
Golbeze HardwareHeaven Addict Join Date: Feb 2006 Posts: 276 Rep Power: 0 System Specs	Heh, I see AOL still has people like that working for them. When I got my first computer, I tried the AOL free trial service. A couple weeks later, I called to have it canceled, and the guy tried to keep me on it, offering more free time to try it out. Frustrated, I eventually accepted, then called back to get a different guy, who, after telling him that I didn't care about all the free trial time I had and to just cancel it, finally did so. That was back in 2002. I'm thinking they realize their sevice is crap and their browser is massive bloatware and thus would do anything to keep customers with them.

Jun 22, 2006, 09:00 PM	#8
Babalou HardwareHeaven Lover Join Date: Oct 2003 Location: Canada Posts: 132 Rep Power: 0	Sounds as fun as trying to cancel an account with Bell Expresscrap! Love companies who do this. I never could cancel my account, but i live in a duplex with my parents being upstairs, they took it over.

Jun 22, 2006, 09:53 PM	#9
FireElements DriverHeaven Lover Join Date: Sep 2004 Posts: 189 Rep Power: 0 System Specs	Faxing them is the most efficient way to cancel.

Jun 22, 2006, 10:40 PM	#11
Randomletters ))<>(( Join Date: Oct 2004 Posts: 2,418 Rep Power: 52	lol thats funny i love when the csr starts laughing a bit he knows hes being a dick, " If you want me to cancel this account your going to listen to me finish this paragraph" __________________ <----------- Sexy Budget Rig stats to the left.

Jun 23, 2006, 04:03 AM	#13
SFOSOK 939 Goin Strong Join Date: Jul 2005 Location: Ontario Posts: 7,033 Rep Power: 89 System Specs	yeah well my mother had a prob with her comp because it was goin crazy slow. I found out that it was the Combination of Norton + AOL = crappy computage. __________________ Warning - Explicit Content Preceeding METAL!!

Jun 23, 2006, 04:14 AM	#14
nForcer Twice the fun! Join Date: Jul 2002 Posts: 1,404 Rep Power: 0	You want to know the most SURE-FIRE way to cancel your AOL (or any subscription) Tell your credit card company! End of problem!