Young call-centre customers mistrust offshoring

Iria · Jul 21, 2006, 08:29 PM

Source: ZDNet UK
__________
Young people don't trust overseas call centres and are critical of companies that outsource work to offshore locations.

In a recent poll of call-centre customers in which three-quarters of respondents were aged between 20 and 29, 40 per cent believed their security is compromised by using offshore call centres.

Jul 21, 2006, 08:29 PM	#1
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 89	Young call-centre customers mistrust offshoring Source: ZDNet UK __________ Young people don't trust overseas call centres and are critical of companies that outsource work to offshore locations. In a recent poll of call-centre customers in which three-quarters of respondents were aged between 20 and 29, 40 per cent believed their security is compromised by using offshore call centres.