Source: BrightHand
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was talking with my girlfriend some time ago and pointed out that, if she had read her manual, she would be much more aware of the abilities of her Palm TX . After making that statement, I realized how much in error I was, because I'm one of those types who laps up manuals and resource materials. I actually find them pleasant to read. However, I know that others (read: most people with better things to do) do not. They want something to work without them having to read more than the warranty receipt.
And here is where I think that PDAs went wrong. There is a learning curve to them, while most end users want them to be intuitive. You can see this in many different smartphones and not-so-smartphones that are out there.