Spy software used in call centers

Iria · Oct 19, 2006, 04:26 AM

Source: UPI
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Forrester Research of Cambridge, Mass., said sales of "emotion detection" technology to corporate call centers has reached $400 million annually.

Forrester said sales are still growing for the systems and a related technology known as "speech analytics," The Washington Post reported Wednesday.

Oct 19, 2006, 04:26 AM	#1
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 89	Spy software used in call centers Source: UPI _______ Forrester Research of Cambridge, Mass., said sales of "emotion detection" technology to corporate call centers has reached $400 million annually. Forrester said sales are still growing for the systems and a related technology known as "speech analytics," The Washington Post reported Wednesday.