They're not connecting - Cell phone customers still miffed over dropped calls

Iria · Dec 5, 2006, 03:50 AM

Source: SFGate
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Despite spending billions of dollars to improve its networks and offer more products and features, the cell phone industry is falling behind in delivering the kind of reliable service that meets consumer expectations.

A survey in the January issue of Consumer Reports shows customer satisfaction largely unchanged for the last five years. The survey found overall customer satisfaction was at 66 out of 100, down one point from last year and virtually unchanged since the surveys started in 2002. The results put the cell phone industry below sectors like hotels and insurance and in the same league as cable TV and computer tech support.

Dec 5, 2006, 03:50 AM	#1
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 89	They're not connecting - Cell phone customers still miffed over dropped calls Source: SFGate _________ Despite spending billions of dollars to improve its networks and offer more products and features, the cell phone industry is falling behind in delivering the kind of reliable service that meets consumer expectations. A survey in the January issue of Consumer Reports shows customer satisfaction largely unchanged for the last five years. The survey found overall customer satisfaction was at 66 out of 100, down one point from last year and virtually unchanged since the surveys started in 2002. The results put the cell phone industry below sectors like hotels and insurance and in the same league as cable TV and computer tech support.