Amazon admits misleading customers over Vista upgrade

Vikingod · Feb 5, 2007, 11:38 AM

Source: PC Pro
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Online shopping giant Amazon has admitted that it may have misled consumers into buying OEM versions of Windows XP with free upgrades to Vista, which they aren't entitled to.

Last week, PC Pro revealed how angry PC owners are turning on Microsoft after their upgrade vouchers for Windows Vista were deemed illegible. Customers who bought OEM versions of Windows XP, complete with an upgrade voucher for Vista, are being told they don't qualify for the upgrade unless the operating system was installed on a brand new machine by a system builder.

Microsoft claims the OEM versions should only be sold to system builders and not the general public, but online retailers such as Amazon have been making the OEM software freely available to consumers.

Iria · Feb 5, 2007, 05:25 PM

Interesting. MS just last week said that OEM versions of Vista were OK, as long as they were not transferred to a diff PC ... ever ... and that the customer knew the SW was supported only by themselves :-)

~~DudeBoyz~~ · Feb 5, 2007, 05:32 PM

It's very nice for them to fess up when they goofed. Sets a nice example.

mike2h · Feb 5, 2007, 06:36 PM

its only nice if they make it right.

~~DudeBoyz~~ · Feb 5, 2007, 06:42 PM

errr - good point. Still, it is a good start.

mike2h · Feb 5, 2007, 08:59 PM

that is true, especially sincethey seemed to have admitted their 'mistake' fairly quickly.

Feb 5, 2007, 11:38 AM	#1
Vikingod Int'l Fish Liaison Join Date: Jul 2004 Location: By the light of lamp I sit and type... Posts: 16,197 Rep Power: 112 System Specs	Amazon admits misleading customers over Vista upgrade Source: PC Pro ___________ Online shopping giant Amazon has admitted that it may have misled consumers into buying OEM versions of Windows XP with free upgrades to Vista, which they aren't entitled to. Last week, PC Pro revealed how angry PC owners are turning on Microsoft after their upgrade vouchers for Windows Vista were deemed illegible. Customers who bought OEM versions of Windows XP, complete with an upgrade voucher for Vista, are being told they don't qualify for the upgrade unless the operating system was installed on a brand new machine by a system builder. Microsoft claims the OEM versions should only be sold to system builders and not the general public, but online retailers such as Amazon have been making the OEM software freely available to consumers.

Feb 5, 2007, 06:36 PM	#4
mike2h DriverHeaven Extreme Member Join Date: Nov 2002 Location: norcal Posts: 6,483 Rep Power: 91 System Specs	its only nice if they make it right. __________________

Feb 5, 2007, 08:59 PM	#6
mike2h DriverHeaven Extreme Member Join Date: Nov 2002 Location: norcal Posts: 6,483 Rep Power: 91 System Specs	that is true, especially sincethey seemed to have admitted their 'mistake' fairly quickly. __________________

Feb 5, 2007, 05:25 PM	#2
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 89	Interesting. MS just last week said that OEM versions of Vista were OK, as long as they were not transferred to a diff PC ... ever ... and that the customer knew the SW was supported only by themselves :-)

Feb 5, 2007, 05:32 PM	#3
~~DudeBoyz~~ banned Join Date: Jan 2007 Location: USA Posts: 1,677 Rep Power: 0	It's very nice for them to fess up when they goofed. Sets a nice example.

Feb 5, 2007, 06:42 PM	#5
~~DudeBoyz~~ banned Join Date: Jan 2007 Location: USA Posts: 1,677 Rep Power: 0	errr - good point. Still, it is a good start.