Intuit to refund $15M after TurboTax e-filing fiasco

Iria · Apr 22, 2007, 01:58 PM

Source: ComputerWorld
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April 20, 2007 (Computerworld) -- Intuit Inc. will pay out approximately $15 million in refunds to customers who were affected by a database problem that prevented them from filing their returns electronically Tuesday, the company said today.

Steve Bennett, the company's CEO, also apologized for the breakdown, which prevented about 200,000 users from e-filing in the hours leading up to the midnight Tuesday federal income tax deadline. "We deeply regret the frustration and anxiety this caused our customers," said Bennett. "This is not the experience customers have come to expect from Intuit. It's not acceptable to us, and we will do right by our customers who were impacted by this delay."

The_Neon_Cowboy · Apr 22, 2007, 08:56 PM

well, duh file ealry arse hats! 200,000 last minute filers no wonder the system took a dump

Apr 22, 2007, 01:58 PM	#1
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 89	Intuit to refund $15M after TurboTax e-filing fiasco Source: ComputerWorld ________ April 20, 2007 (Computerworld) -- Intuit Inc. will pay out approximately $15 million in refunds to customers who were affected by a database problem that prevented them from filing their returns electronically Tuesday, the company said today. Steve Bennett, the company's CEO, also apologized for the breakdown, which prevented about 200,000 users from e-filing in the hours leading up to the midnight Tuesday federal income tax deadline. "We deeply regret the frustration and anxiety this caused our customers," said Bennett. "This is not the experience customers have come to expect from Intuit. It's not acceptable to us, and we will do right by our customers who were impacted by this delay."

Apr 22, 2007, 08:56 PM	#2
The_Neon_Cowboy HardwareHeaven Extreme Member Join Date: Dec 2002 Location: U.S.A. Posts: 16,009 Rep Power: 92 System Specs	well, duh file ealry arse hats! 200,000 last minute filers no wonder the system took a dump __________________