A Cable Company People Don't Hate

Iria · May 27, 2007, 08:21 PM

Source: Business Week
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There's a ton of money to be made in phone service--about $60 billion of yearly revenue just on voice plans for U.S. consumers. And don't cable companies know it. For years they have been laying miles of new fiber-optic cable and doing everything they can to steal chunks of that business from the phone giants. So far they've managed to pull away about $4.6 billion in phone revenues, according to Sanford C. Bernstein & Co.

In the scramble for every customer, one cable outfit seems to have hit upon a formula that works: beating the phone companies at customer service. In recent surveys conducted by J.D. Power & Associates Inc., owned by BusinessWeek parent The McGraw-Hill Companies, Atlanta-based Cox Communications outscores traditional phone providers such as AT&T, Verizon Communications, and Sprint Nextel. On a variety of metrics, from network performance and reliability to billing and cost, customers in several regions describe Cox as their preferred provider.

|2A|N · May 27, 2007, 08:24 PM

I have Cox Cable as well here in Va Beach, Va
they are great and the prices can't be beat.

caqde · May 27, 2007, 09:31 PM

Their tech support might be great, but I just hope they drop this idea -> http://www.dailytech.com/article.aspx?newsid=7211. They will stay great as long as they don't implement this Anti-Commercial skipping technology they are trying to introduce to the market..... If your paying for cox tell them you don't want this. Maybe they will listen.....

May 27, 2007, 08:21 PM	#1
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 89	A Cable Company People Don't Hate Source: Business Week __________ There's a ton of money to be made in phone service--about $60 billion of yearly revenue just on voice plans for U.S. consumers. And don't cable companies know it. For years they have been laying miles of new fiber-optic cable and doing everything they can to steal chunks of that business from the phone giants. So far they've managed to pull away about $4.6 billion in phone revenues, according to Sanford C. Bernstein & Co. In the scramble for every customer, one cable outfit seems to have hit upon a formula that works: beating the phone companies at customer service. In recent surveys conducted by J.D. Power & Associates Inc., owned by BusinessWeek parent The McGraw-Hill Companies, Atlanta-based Cox Communications outscores traditional phone providers such as AT&T, Verizon Communications, and Sprint Nextel. On a variety of metrics, from network performance and reliability to billing and cost, customers in several regions describe Cox as their preferred provider.

May 27, 2007, 09:31 PM	#3
caqde HardwareHeaven Senior Member Join Date: Oct 2002 Location: US, IL Posts: 505 Rep Power: 66 System Specs	Their tech support might be great, but I just hope they drop this idea -> http://www.dailytech.com/article.aspx?newsid=7211. They will stay great as long as they don't implement this Anti-Commercial skipping technology they are trying to introduce to the market..... If your paying for cox tell them you don't want this. Maybe they will listen..... __________________ AMD Phenom II X4 925 AM3/ Giga-byte MA790XT-UD4P XFX HD5770 1GB / 2x8GB of Geil DDR3 12800 10-10-10-28 Samsung SH-S182D DVD-RW drive / Sony Optiarc BD-5300S BD-RW drive Western Digital WD1501FASS(Primary)/Western Digital 15EADS(Secondary)/Western Digital 7500AACS(Secondary)/Seagate Barracuda 7200.10 320gb(Secondary) Antec TP-550 / CoolerMaster CMStacker Sound Blaster X-FI Titanium Fatal1ty Professional / Creative Inspire 6600 6.1 speakers Samsugn T200HD 20" LCD Monitor / Logitech Internet 350 Black Keyboard Logitech MX510 Mouse

May 27, 2007, 08:24 PM	#2
\|2A\|N SE7EN57 Join Date: Sep 2004 Location: Virginia Beach, VA Posts: 358 Rep Power: 72 System Specs	I have Cox Cable as well here in Va Beach, Va they are great and the prices can't be beat.