Cable tries to shed bad-service reputation

Iria · Jun 8, 2007, 10:29 PM

Source: News.com
_______
Even though U.S. cable companies have had success in winning customers with all-in-one packages of video, Internet and phone services, they still struggle with a reputation for poor customer service.

Top cable operators such as Comcast and Time Warner Cable are expanding their customer service operations to make common complaints--like waiting all day for the cable guy--a thing of the past. But analysts say it won't be easy.

BWX · Jun 9, 2007, 01:06 AM

All the cable companies are slime... Most have monopolies so they can do as they please w/o concern. They buy off the politicians, so no need to worry about anything.

calidan · Jun 9, 2007, 01:33 AM

What pisses me off is the damn quality. The current prices don't justify what I'm getting. Basic which is analog is close to the same price as the digital package and the digital package is not all digital. I had the cable guy tell there is no difference between analog vs digital.

Vehicon · Jun 9, 2007, 03:13 AM

I work for a cable company and i have to agree with all the negitive

BUT i get free cable so i cant complain (almost free)

Necrosis · Jun 9, 2007, 03:14 AM

I have the same problem where I live, we only have Time Warner. When I was having problems with Roadrunner (after having it for years) they couldn't find the problem. So they blamed me for the cable layout outside the house under the siding. When I had the siding put on they came out, and laid the cabling around the house. So if it's any one's fault it's their own, and now I'm on DSL that works w/ no issues.

Jun 8, 2007, 10:29 PM	#1
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 87	Cable tries to shed bad-service reputation Source: News.com _______ Even though U.S. cable companies have had success in winning customers with all-in-one packages of video, Internet and phone services, they still struggle with a reputation for poor customer service. Top cable operators such as Comcast and Time Warner Cable are expanding their customer service operations to make common complaints--like waiting all day for the cable guy--a thing of the past. But analysts say it won't be easy.

Jun 9, 2007, 01:06 AM	#2
BWX unplugged Join Date: Nov 2002 Location: USNY Posts: 19,665 Rep Power: 109 System Specs	All the cable companies are slime... Most have monopolies so they can do as they please w/o concern. They buy off the politicians, so no need to worry about anything. __________________

Jun 9, 2007, 03:13 AM	#4
Vehicon The Cable Guy Join Date: Oct 2002 Location: USA IL. Posts: 466 Rep Power: 60 System Specs	I work for a cable company and i have to agree with all the negitive BUT i get free cable so i cant complain (almost free) __________________

Jun 9, 2007, 01:33 AM	#3
calidan Frozen in Carbonite Join Date: Mar 2003 Location: Kansas City, MO Posts: 1,409 Rep Power: 57 System Specs	What pisses me off is the damn quality. The current prices don't justify what I'm getting. Basic which is analog is close to the same price as the digital package and the digital package is not all digital. I had the cable guy tell there is no difference between analog vs digital.

Jun 9, 2007, 03:14 AM	#5
Necrosis HardwareHeaven Extreme Member Join Date: May 2002 Location: Ohio Posts: 8,838 Rep Power: 129 System Specs	I have the same problem where I live, we only have Time Warner. When I was having problems with Roadrunner (after having it for years) they couldn't find the problem. So they blamed me for the cable layout outside the house under the siding. When I had the siding put on they came out, and laid the cabling around the house. So if it's any one's fault it's their own, and now I'm on DSL that works w/ no issues.