Top 3 Vista Support Issues

Iria · Jul 23, 2007, 04:12 AM

Source: eWeek
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The biggest single Vista issue Support.com has been dealing with, at 26 percent of all Vista-related support calls, is printers that have outdated drivers or other compatibility issues with Vista, said Marc Itzkowitz, director of product marketing at Support.com.

But this is also one of the quickest issues to resolve, taking an average of just 10 minutes for Support.com staff to determine the version of the currently installed driver, find and install the most up-to-date driver on the computer, and test for conflicts between the new driver and existing drivers from other peripherals, he said.

A close second, accounting for some 23 percent of all Vista-related support calls, come from those consumers needing help upgrading to Vista, including installation difficulties, file transfer issues and making sure Vista works, Itzkowitz said.

The third biggest issue, accounting for 15 percent of all Vista support calls, is incompatible software. These calls average about 15 minutes, depending on download speeds, Itzkowitz said.

Jul 23, 2007, 04:12 AM	#1
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 87	Top 3 Vista Support Issues Source: eWeek ________ The biggest single Vista issue Support.com has been dealing with, at 26 percent of all Vista-related support calls, is printers that have outdated drivers or other compatibility issues with Vista, said Marc Itzkowitz, director of product marketing at Support.com. But this is also one of the quickest issues to resolve, taking an average of just 10 minutes for Support.com staff to determine the version of the currently installed driver, find and install the most up-to-date driver on the computer, and test for conflicts between the new driver and existing drivers from other peripherals, he said. A close second, accounting for some 23 percent of all Vista-related support calls, come from those consumers needing help upgrading to Vista, including installation difficulties, file transfer issues and making sure Vista works, Itzkowitz said. The third biggest issue, accounting for 15 percent of all Vista support calls, is incompatible software. These calls average about 15 minutes, depending on download speeds, Itzkowitz said.