Cell phone firms remain among most unpopular

Iria · Dec 4, 2007, 03:59 AM

Source: SFGate
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Cellular phone operators have their work cut out for them in satisfying their ever-demanding customers.

According to the latest survey by Consumer Reports released Monday, the industry is making slow progress addressing a number of issues including call quality, poor coverage, unsatisfactory customer service and contracts. The cellular industry notched a satisfaction score of 67 out of 100, up a point from last year and up two points from 2002, when Consumer Reports began surveying its subscribers.

Dec 4, 2007, 03:59 AM	#1
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 89	Cell phone firms remain among most unpopular Source: SFGate ________ Cellular phone operators have their work cut out for them in satisfying their ever-demanding customers. According to the latest survey by Consumer Reports released Monday, the industry is making slow progress addressing a number of issues including call quality, poor coverage, unsatisfactory customer service and contracts. The cellular industry notched a satisfaction score of 67 out of 100, up a point from last year and up two points from 2002, when Consumer Reports began surveying its subscribers.