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May 9, 2008, 03:54 PM
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DriverHeaven Extreme Member
Join Date: Apr 2004
Posts: 7,275
Rep Power: 89   |
A modest proposal to fix Dell's customer service
When Robert Pedersen's Dell Inspiron E1705 laptop went on the fritz, he naturally assumed the 5-year Next Day service warranty he purchased would get him instant help from the company's customer service staff.
That was April 18. By May 4, he still had yet to have his guaranteed next-day in-home repair appointment scheduled. And it wasn't for lack of trying. _______________ Source: News.com |
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