Intuit backtracks on new TurboTax fees

Iria · Dec 12, 2008, 04:27 AM

In response to a customer revolt on the Internet, Intuit has decided to eliminate fees it introduced with TurboTax 2008 that would charge users for preparing multiple returns.
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Source: Business Tech

latamesh · Dec 12, 2008, 03:38 PM

Consumerist broke down the fees and seems that it was all about the "impression" of increased fees when in actually the cost went down in some circumstances.

But loved the idea of mob rule on Amazon ;-)

Same thing happened with Spores. They pissed off the customers so much not only that they left 1 star ratings, but got introduced to the world of Torrents. That was such a bone-headed move by the company, IMO!

Iria · Dec 12, 2008, 05:42 PM

Well, after that debacle with Turbotax DRM a few years ago, people have a hair-trigger.

Dec 12, 2008, 04:27 AM	#1
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 89	Intuit backtracks on new TurboTax fees In response to a customer revolt on the Internet, Intuit has decided to eliminate fees it introduced with TurboTax 2008 that would charge users for preparing multiple returns. _____________ Source: Business Tech

Dec 12, 2008, 03:38 PM	#2
latamesh DriverHeaven Junior Member Join Date: Dec 2008 Posts: 26 Rep Power: 0	Re: Intuit backtracks on new TurboTax fees Consumerist broke down the fees and seems that it was all about the "impression" of increased fees when in actually the cost went down in some circumstances. But loved the idea of mob rule on Amazon ;-) Same thing happened with Spores. They pissed off the customers so much not only that they left 1 star ratings, but got introduced to the world of Torrents. That was such a bone-headed move by the company, IMO! __________________

Dec 12, 2008, 05:42 PM	Thread Starter #3
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 89	Re: Intuit backtracks on new TurboTax fees Well, after that debacle with Turbotax DRM a few years ago, people have a hair-trigger.